Good Morning, I would like to please transfer points from one account to another. I am currently overseas and I have no way of contacting Sephora's customer service. Is it possible to please do it online? Thank you Yasmine
I just realized I can see my purchases on the website and I'm missing 123 points from back in March. Can those points be added? I have my receipt in my hand and I didn't have my card with me that day but the lady said she would do it for me by using my phone number but those points aren't here. What can I DO?
My package says it is delivered last Tuesday. It has been a week, and I still havent recieved it. Is there anything that can be done with this? I was really excited to use the brush and the samples that I ordered, and they are all unavailable now...
I got a Beauty Insider Card in the store, then got a gift card and decided to use it online(my closest store is pretty far away), but i didnt have my email attached to it I guess, so now I have points online and on my card. is there any way to link these two so I can have all my points in one place?
Hi! I thought my email address and card were linked together already. When I found out they were not, I called customer service and they helped me, so I thought. But then when I came online and tried to sign into my account using the same email and pass as before, my account did not exist... So I made a new one using the same email. But now I am at zero points again... which is disappointing as I was almost to the 350 point... Can someone help me?!
I just placed an order like 5 minutes ago and I need to cancel it because I put in the wrong postal code. I tried calling costumer service but they are not open. SOMEONE PLEASE HELP ME IT IS VERY URGEN
The order I placed this evening, I was charged a bit over 44% in taxes and duties combined. This can't be right.
My best guess is that the taxes and duties were miscalculated. I believe I was charged the fees on the purchase total before discounts instead of the actual total of my order.
I would much appreciate if this can be looked into, the order number is:
hi i made a purchase on sephora.com not too long ago i called and i was told that it was a security that they did. And i will get my refund. The representative made a form that i can get my money back withing 48n hours and i received it today. My problem is that when i received my deposit i still got charged again. why is this happening thank you.
After signing in to receive my free birthday gift, I realized my purchase in December isn't showing up (in store), and it was there that I signed up for the account to begin with. When I tried signing in, it asked me a lot of questions, so perhaps I may have made a second account by accident? Thank you!
I received someone else's shipment- we're not even in the same city.
I called the Rouge CS line, but since I am in Canada, I was advised that they couldn't reship, and the only thing they could do was process a refund, and ask that I return the incorrect shipment by mail or in-store.
I was also advised that promo items could not be shipped separately without a merchandise order. (I've heard this before- although in that scenario, my order was missing a promo item.)
A "courtesy" 500-points was added to my beauty bank after I whinged sufficiently- this seems to be about par for the course, although not standard procedure (I can go on a whole other rant about this- the last time a promo item was missing, I got 100 points- and people seem to get that for missing samples)- but overall, I'm increasingly underwhelmed.
Shrinking point perks, foils counting as items in 500-point perks, no Rouge promo codes (and don't get me started on the non-existent just-because gifts)... I honestly wonder why I willingly fork over any of my disposable income to Sephora when I have SDM and the Bay, and now, Nordstrom. Disappointed, and definitely going to make a concerted effort to wean off Sephora/not requalify for Rouge through 2017.
Hope whoever got my shipment is enjoying the lippie and the promos (at least that way, it's not all bad). But seriously, make CS a priority. Things happens, I get it- but don't make me beg for points, and establish procedures to make CS more customer-friendly for the (more than) dozens of us in Canada. I'll definitely be more inclined to give more of my money to corporations that go the extra mile to make things right, or failing that, at least work on a resolution, instead of making me feel like I'm hassling them on a Friday night.
When I log into my account, the only recent purchases it shows are from a long time ago. I Think I might have registered for two accounts, since I have bought many things with the card. But I can't find a way to register my new card to check the points on it, or to see what email is attached to the account.
I have never received emails from Sephora outside of order confirmations (and I don't always receive one for those). KevinBT was trying to help with this a couple of weeks ago, but I'm still not receiving emails and haven't received a response from the last message I sent him. Is anyone else able to help?
I have been attempting for over a month to have my email changed and I have been receiving nothing but the run around. Now I am receiving nothing. I would like the email to go to the address that is in my account. The last time I asked for an email change it took seven years for the issue to be resolved. This entire situation is absolutely ridiculous and all I want is to have my email sent to the current address. I spend an insane amount of money with Sephora and I shouldn't have to keep begging for service.
During a vacation to NYC this week, I stopped in Sephora's Meatpacking district store on 5/27 at approximately 2PM. At the time there were no more than six other customers in the store. There were literally more employees than customers. The ONLY sales associate who spoke to me while I was picking out three products to purchase was a gentleman near the perfume. I took my products to a SA near the entrance who had was "ringing up" an item for another customer. As I stood there waiting, with my Rouge card and items in hand, not more than 2' from the SA, another customer approached the SA and stated she needed help with "skin care". I politely remarked that I was next though it would have been obvious to anyone with half a brain and without a sense of entitlement. The SA looked at the customer and said she would help her while finishing the sale. WHY not ask one of the other employees to help her? I have no idea. The SA, who never acknowledged my comment in any way, proceeded to start quizzing the new customer, completely ignoring me who had been standing less than 2' away from her for several minutes holding items for purchase. I decided I didn't want to spend the rest of my vacation in the store NOT getting waited on so I put the items down and left. Later the same day, approximately 8PM, I visited the Times Square Sephora and purchased only ONE of the items I had been considering earlier in the day (Invoice #57202). The SA, Liz, who assisted me could not have been more friendly, helpful and professional. After hearing my Meat Packing store story she apologized though of course it had nothing to do with her. She thanked me for being a Rouge and offered several skin care samples. I suggest you make Liz a manager and move her to the Meat Packing Sephora so she can train that shop's worthless employees what great customer service is.
I can't find my in-store purchase records and points except the first one when I joined BI. But I'm pretty sure I use my BI card to make purchase every time in store. Can anyone help to get my points back?
Can a mod please PM me when you have a moment? I updated my email the other day, but this morning I still received an email to my old address. I just want to make sure my email is updated. Thanks so much!
So I ordered the Bumble and Bumble 500 point perk, and instead got a Clinique point perk. Not even close, Sephora. However, it's labeled on the order form as Bumble and Bumble, so I don't think a store will accept it as a return, but I don't want to be out 500 points.