I've ordered from sephora many times, and yesterday my order status (when logged in to my sephora account) says unsuccessful authorization. I've read other posts with this same issue, and I am hoping I can get assistance with this, asap. Thanks
Hi, I know this has probably been asked many times but I am trying to add the Birthday Gift that I have yet to redeem to my online order. When I check the Beauty Insider Rewards section it is not listed there. My birthday was last month. However, in the past I remember still being able to redeem the gift (at least in the stores). Please help! Thank you!
Hi, I went to Sephora a while back and noticed that the email that was connected to my beautyinsider card was wrong. Unfortunately I forgot to ask the cashier to change it. Is there anyway to change it online and how would I connect my beautyinsider card to my online account once I correctly change my email?
Hello, I receive this status on my order and I paid with a gift card. So how will I receive my money back? I also want to ask if I can close or cancel my account. I've had to deal with a number of issues lately and think it would be best if I just shop somewhere else. Would you be able to help me cancel my account and my daughters accounts? I really enjoy shopping in the store but shopping online has been unpleasant lately. I don't see a button or area where I can close the account..would you be able to show me where that is?
I made purchases at Sephora at Fairview Pointe-Claire with over 150$ worth of products. However, it won't show on my account online. The cashier told me how many points I had at that time after the purchase. Help? Thanks, Mirela
Hi, I am trying to find sephora on linkshare account, but can't find it. Can you provide some feedback on this? Because I post a lot of product from sephora on our website and blog, and our followers like them. contact name is Lee my email is Thank u
I've already received my VIB card in store but when I shop online my account says I'm a beauty insider. Also how can I put points onto my account from my receipt? Was not asked for a phone number or card when purchasing in store.
I recently placed an order this past weekend. I just received the parcel last night. I had ordered a "Clinique Dramatically Moisturing Gel" but received "Clinique Dramatically Moisturing Lotion +". I requested a "gift satchel" but never received. One of my samples "Flowerbomb" perfume, is half full and very dark in colour (almost like it is very old. What a disappointment from Sephora!
I tried to purchase an item but it kept saying my payment didnt work out and i tried it at least 5 times. When I clicked on my account they deducted my 100 pts that i used and added the 24 points that ive earned from my purchase but it said my purchase didnt go through so im a little confused. Does this mean they charged me or not? Will they charge me 5 times cause i went through the payment process that many times? but the weird thing is the items are still in my basket...
I used my Epic Rewards $50 reward to purchase Kat von D Monarch Eyeshadow palette a while ago. The palette didn't work out for me and I called about returning it and if I would get my $50 reward back. The person I spoke with on the phone said I would get it back if I mailed in the return, and that I'd have to call to place an order and use the $50 reward when the item was returned. I haven't received email confirmation that it was received. I purchased it 8/25/15 and returned the next day. I haven't received an email return confirmation and am wondering what happened. I'd really like to call and place an order using the $50 reward. Any help would be super, thanks.
Lately, my orders from Sephora are arriving like the pictures enclosed where the entire box looks like it went through a very difficult time/transit. This is very disappointing bc what if I had ordered items like perfume or something which probably would've been destroyed in transit and then I would have to make the trip to my local store to have to explain to them what happened and all the trouble of doing so. This is just very disappointing because who wants to receive packages that arrive like this?? Very disappointing indeed!!
Hey Guys Has anyone had problems accesses BT the last few days?? Everytime ive tried to sign on i got a plain white page with regular fontsaying i dont have authorization to access the webpage..... i was finally able to get on today via a different external link
My order status is unsuccessful authorization. So I checked my bank account and I found out that my purchase is pending. My money has been deducted from my available credit. It says if the merchant doesn't complete the transaction the temporary charges will be removed. What do I have to do?
I bought three of these Josie Maran Coconut Water Eyeshadows and love them, but I went to use them yesterday and was shocked when I opened all three of them and the sponge tip applicator in all of them had completely broken off into the shadow and now I am just left with a stick?? I can no longer use them and they weren't cheap. I have never had anything like this happen before, let alone all three at the same time, I'm wondering if the consistency of the product breaks down the applicator bond over time. Anyone else experience this!!?? Any advice??
I placed two orders, one was updated to 'sent to warehouse' within 1-2 hours, the other one has been 'in progress' . Does that mean it is going to be cancelled soon? ( I am wondering because i just realized one of my order placed last month has been cancelled without any notification...)
I have recently become a VIB in my local store, and wanted to purchase online but it says I am not a VIB it just says I am a beauty insider with no points. I was wondering if there was a way to fix this.