I feel like the umpteenth person to post an issue about my VIB account not going Rouge, but I've been waiting and waiting for it to update, but it just... won't. It's been a week and a half since I qualified, and I called about a week ago to ask why it didn't update yet. The girl said it can take up to 5 days, so I've waited ever since. My account shows I got the VIB welcome kit that day, but my account page still says VIB and I'm locked out of all the Rouge-exclusive stuff. I'd reaaaally like to get the Rouge exclusive lipstick for New Year's Eve, so I'm getting a bit impatient. If anyone here can help me, I'd be so grateful!
I have a VIB account that shows I have 425 points but I achieved VIB Rouge status over the summer. I have the rouge card but it was never linked to my account. My VIB account is also not showing any purchases that I made in 2014, instead showing I haven't purchased anything since 2013. Um, help!?!
Hi there! Would someone be able to check whether this set is in stock in Ontario, Canada in either the Square One or Sherway Gardens location. It's showing as sold out online and it was one of the boxing day specials. Please & Thank you!
So I went into Sephora today and bought Tarte Kiss & Bell Lipsurgence Lip Set for $34, but I actually saw on the stand the stand that it was $24. Could that be possible? I told the cashier that I saw it was $24 but she said it was $34. Also, I was wondering if it was possible to return a product that you have used. I want to try this lip set and see it it looks nice on me, but I'm afraid that if I don't like it then I wouldn't be able to return it. Please help.
I made an in store purchase on 12/23. I should have 48 points, but they have not appeared on my account and it says I still need to spend money to continue my VIB status. I purchased the Anastasia Beverly Hills Dipbrow in Soft Brown, the Stila Stay All Day Liner pen in black, and the Sephora brow filler brush from the Sephora at my local mall. I have the receipt still; what can I do?
I am still having problems adding my items to my basket, and it's been going on for the past two days for me. I've tried three browsers (Safari, Firefox and Chrome) as well as cleared my cookies and my products still can't be put in the basket for purchase. Please advise, thank you!
I confirmed my order before and it told me the Hourglass Blush Palette and the Becca Tints Kit were out of stock afterwards. It's doesn't show this order in my purchase history. But in the preview of my account, it shows the points that I've earned and used today (whereas everywhere else it shows my previous points status). Is my order valid now or do I have to reorder when the items are back in stock?
So the Tarte amazonian clay 12 hour blushes come up as a sale item, even though the pricing isn't in red.. and the discount code isn't applying in the cart. Why is it showing up under sale if it's not on sale?
For Christmas my friend purchased me the Sephora 4 Look Books, which I already have. I looked online the day before Christmas and it was marked down from $30 to $20, and after Christmas it is now not online at all. Can I still return it, or even exchange it? I really don't want it.
Order #3282141490, had a subtotal of $77, but I was awarded 63 points by the system. Order #3323519765, had a subtotal of $75.79, but I was awarded 64 points by the system. May I have these corrected, please? On a related note, I added up my after-discount subtotals for the purchases I made this year: $1024.28, which should give me Rouge status. Since the system is US dollars, the "add your Rouge Welcome Kit" did not pop up. Could you please adjust my status, and tell me how can I get the kit?
My husband purchased some items for me for Christmas from a Sephora store. He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points. How do I do this? Thanks!
My mom recently gifted me a Perfect Brow Pencil by Anastasia Beverly Hills. Out of excitement I automatically threw out the box and then realized it was not in my color at all. Is it possible to go in with the receipt and exchange it for a darker color without the original box? The pencil is not really used, just used once to try it on.
I made an account online, and made some purchases, but when I went into the store I gave them a different email busy accident, so now I have points on two accounts. And u don't need two separate accounts. Can I link them somehow?
Hi, I am a beauty rouge member and I recently made a purchase for Marc Jacobs foundation - BUT, it is not my skin tone at ALL!!!
I do not have the box it came in, but I do have the receipt. Can I still make the return!?!?!?!?!??!
Also, I have religiously bought this foundation, and there is something wrong with it. It's turning into watery liquid when you squirt it out rather than how it should be.
Hi, I was sent a survey by Sephora about a month ago. I was promised 100 pts for completing it. I completed the survey but never received the points. The survey said the points should show up in my account in a week or two, but since it's been about a month, I think my points are missing. Can a mod help with this? Thanks!
Hi, I recently placed an online order (#2893263934), purchased $90.43 but only received 63 points, can you make adjustments for my points? Also, I wish to return one of the products that I purchased due to its short expiry date and it states that I need to bring the "original packing slip and return form, credit card and the product that I want to return". These are the only forms that came with my package. Will bringing the above forms, credit card and the product process the return or is there any other form that I need to bring for the store return? Thanks in advance!
Just wondering what's the protocol for a missing/stolen package? Initially my tracking number indicated the package wouldn't be delivered until Saturday, but when I checked for an update this evening, it said it had been delivered and left at my front door, which is not where the mailbox is located and I've never had a package left there before. When I went to check my package wasn't there