My friend purchased a foundation for me using her BI/VIB card and unfortunately the product didn't end up working out for me. She has the receipt but she's going to be out of the country for quite a while. Could I still make a return in exchange for store credit without her VIB card? Thanks.
I was dissapointed when I was going to place an order and went to use the new promo code that I received yesterday exclusively for VIB Rouge and was already out of stock! Is this promo coming back? I was looking forward so much to this gift set. Please, make it come back. I am sure there are more VIB Rouge in the same situation.
So this morning, the Tarte Blush palette came out and added it to my cart. $178 order placed. About an hour later received RougeHair promo email. Said nothing could be done. Had to place another order. Did so. Got a Sephora box today damaged as well. I guess today just isn't my day. Shouldn't they be able to cancel orders if they haven't shipped yet, it was within an hour....
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Tracking site says "Package yet to be tendered to OnTrac." Where is my order? It shipped out on 9/18 to 9/19. I should receive it by 9/23 or 9/24 for Rouge Free 3 day shipping. What is the status of my order???
I was reviewing my balances on my credit cards, and I noticed that one of my cards had a charge from Sephora that I had not done. Since the transaction is currently pending, I cannot refute the charge with the credit card company until it has processed. Is there anyway that Sephora can cancel the order by me providing my card information? Also, how do I remove credit card information from my beauty insider online account? This is extremely frustrating, and I appreciate a prompt response. Thank you
I signed up for a beauty insider card army local sephora store and i think they put the wrong email address. so i signed up for a new one online and I think I have two beauty insider card. is it possible to combine the two?
My sister's account got banned because we both have the same address for our accounts. Sephora said that it is in their policy but it doesnt make any sense? How am I supposed to make an order if this is the case? Does an entire family have to have ONE account??? She is a ROUGE and we never had any problems in the past. PLEASE DO NOT ASK ME TO CALL CS. We've been calling FOR DAYS and NONE of them said the same thing. Every single person had different consistencies.
I have not checked the store availability of all the holiday sets but UD vice3 and Too Faced sets are not showing to be available in canadian stores....WHEN are we going to have them here in stores. I don't feel comfortable ordering the products online for which I need to check the shades. Can a MOD check it for us Canadians.
I was hoping a mod might be able to help me out. I just received my Sephora order today and when I opened it up I realized that my OCC Pagan Lip Tar is without it's handy little brush. Lip Tars are pretty much impossible to apply without a brush. If a mod can help me out I would really appreciate it! Thanks!
Hi, I changed my mind on some product reviews and I was wondering if there is a way I can delete them? I use my reviews as reference for repurchases sometimes and I don't want to see reviews on products I no longer like. Thanks in advance
I had over 3600 points this morning...I spent close to $100 today at Sephora - didn't buy a point perk, and have less than 3600 points now. Does anyone know how that could happen? Also, is the only way I can accurately track my points, to manually calculate per order what I should have? I cannot find online where the points are noted, other than the overall tally at the top of the page. I have kept every receipt since 2008 so counting would be time consuming, but possible...I'd rather not though! Thanks for your help!
Hello! I've been a Beauty Insider for quite some time now and I have always used my beauty insider card towards in-store purchases. However, I recently made an online account but my reward point balance shows up as zero. I know I have many points accumulated on my card and I would really like to use them online. May someone please help me with this? I'd greatly appreciate it!
So I got one of my orders today, and all the samples (including the one that needed a code) was missing. It clearly shows on my packing slip I was supposed to get them with this order. Anyone else have this happen? I figure my best bet is to contact customer service, but I'll be bummed if I don't get the deluxe sample since its OOS now.
I've went to 5 different stores in NYC for ink liner eyeliner (not tattoo liner) this one is so much better than the tattoo liner, it had a gel finish, sturdier tip and helps me make cleaner lines. tattoo liner is flimsy now that ive gotten ahold of ink liner. why are they taking it off the shelves???
Hello, I recently was I was in a store and purchased a hair dryer and some make up. I thought I used my 10% VIP welcome discount code. I noticed yesterday that it was not applied in the store. Is there a way that it can be applied now or a credit applied somehow here? I do not want to go back to the store and deal with it there. Please let me know. Thank you very much.
I have a Beauty Insider card but the site kept telling me that none of my emails were linked to it (though I'm fairly certain that I just logged in with one the other night) Had to make this new account. PLZ HELP, you lovely people!
Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below: Lancome Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full. LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL. Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full. I was wondering whether this is the new sample policy of Sephora? Thanks!
I noticed someone on Facebook post about Sephora no longer being on ebates.ca, I checked as I wanted to place an order too, and there really is no sephora on there anymore. It was 8% just the other day, what's going on?
Hi everyone! Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?) I would hate to drive a hour away to return it!! What should I do?!