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Customer Support
I recently got upgraded to VIB beauty insider & I'm trying to inscribe it into my account. I had to make a new account because I can't seem to find the solution myself. I want to add the vib beauty Insider account to this account so I can receive my points given.
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Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ?  I was missing the Red/White/Blue gift which was the eye pencil and the   Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box.  It's a little frustrating because I do look forward to trying new things & get a few goodies with my order.    Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
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  What gives, Sephora? This tiny jar of face cream used to be $10, then you increased it to $17 and now it's at $24, two weeks after it was at $17.    What the #@!& $24 for 0.5 oz?
I would like to link my beauty insider card to my online email account, and there isn't an option in the sephora website that allows me to do so. 
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So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used.   Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.     
Does anyone know if Sephora will be restocking the Anastasia Beverly hills contour palette? 
I had placed an order on May 9 and I used the elle subscription code, I know it says to wait around 6 weeks to get my first issue but it's been more than that and I haven't received an issue yet and I don't know where else to check if I'm going to receive one, any feedback is greatly appreciated. 
Hello!   I'm trying to place an order online but I can't, it says that I should check my credit card and my billing information, but everything is ok with them. I don't know if it might be a problem with the sephora page or what else could be happening?   I really want to place the order today or tomorrow because I have a VIB discount of 10% that expires on July 8th and I don't want to miss it. Could you please help me or tell me what can I do?  I've never had this problems before and, as I told you, I've already check my information and everything is fine with it.    Regards!
I decided to take advantage on the VIB 20% sale to do some x'mas shopping for my friends. I placed 2 orders on different days, both ordered with the gift wrapping satchel. When the first package came in, it didn't come with the satchel. I contacted Sephora stating they miss the satchel in my order. They replied saying I didn't select the gift wrapping option on my order, and suggest me to check to make sure everything is right when I confirm my order next time. I was 100% positive I did select the gift wrapping option and when I looked at the confirmation email they sent us, apparently the gift wrapping: satchel was selected!!!!!! I mean.. Sephora, I understand you guys were really busy with the VIB sale orders, but do not blame your customers for your mistakes. I was told that I can go to the store to get the satchel if I want to because they do not send gift wrapping alone without any merchandise from the warehouse. Then my second order came in today, AGAIN, MISSING THE SATCHEL SECOND TIME. like really? There's a reason for me to do online shopping, not everybody get time to go to the store just to get the satchel because you guys forgot to pack it in my orders. I am really disappointed!!
I'm $400 away from maintaining my VIB rouge status and have a $300 worth store credit card. Is it possible to use the store credit card to compensate for the amount of money I have to spend. 
My points show up correctly in the store but my balance is shown as zero when I'm viewing it on the app or the website. Can this be corrected?
I was excited to order the lip kit when it came back in stock but I think I was just sent an item that was returned by someone else. Several of the lipsticks look dirty or used, e.g., one has a black spot on it, some have little fibers/hairs on them, etc.  Normally I would just return an item if it looked used, but one of the lipsticks is missing entirely! I got 3 double ended tubes instead of 4.  I'm afraid if I return this I will be accused of taking the item and not be able to get my money back. Please help.
Will Sephora be getting the too faced rock n roll palette? 
Am wanting to buy a clarisonic Mia2 - wonder what the plug on the charger is? Thanks, Ekaete
My mia clarisonic wont charge, it pulses while on the charger. Any Advice?
Hello, the reward points that I received from the purchases that I've made in my local Sephora store did not show up when I signed up online. The only reward points that are showing up are the ones that I have made when i purchased items online. How can I fix this?   *I would like to combine my in-store and online reward points. Please Help.
I made a purchase on June 20 and I haven't received any points yet and it doesn't show up in my past purchases. When will it show up on my account?   Thanks.
I have bought somethings from sephora local store yesterday. The total amount is about $200, and my VIB card is in my iphone's passbook. I have given my phone to the sale to scan my VIB card, and I did this for many times before.   After I check my account today, I found that 200 points are not applied to my account. There is also no purchase history from yesterday. Have anyone try this before? If I call the VIB hotline and ask for help, do you think that I can get back that 200 points?   Thank you
Just qualified for VIB , and wanted to be sure to use it before it expires - can i not use regular coupon codes for rewards at the same time   can i not use my 10% coupon got becoming VIB and also put in a code for a reward free sample like "USA" i wanted the sample of blue eyeliner, anything you can do to help get that in my order? Order #: 3003198030 much appreciated and i understand if it snot possible, just was surprised.
I recently returned two items for store credit, worth $66, and don't have the receipt either. Is there anyway to restore my store credit card?
do some fragrance purchases get more rewards than others? i got a sample for one that is 100 points.... how do i know which are more point worthy?
I placed an order today, and entered the promo code to get a 2 year free subscription to Cosmo, but I do not see it on the reciept. The order doesn't show that I used the code. Could you look into this for me? Thanks! 
Read and post reviews? It's always bugged me that Sephora takes away our option of reading reviews which are normally very helpful. I mean just because it's sold out doesn't mean I didn't buy it earlier and now want to read reviews or and read the tips our fantastic Sephora shoppers post.    Could you please pass it on that we would love to still read and give reviews even after the product is discontinued or sold out.  I would really appreciate it and I think some other's would also! <3 hugs <3 love <3 confidence <3 to all
I ordered something 4 days ago and it hasn't even shipped!   When I asked you about it, you gave excuses and told me it will be here July 7. That is almost TWO WEEKS SINCE I ORDERED IT!   WTH has your customer service gone? This VIB won't be one next year if this is the new Sephora. You haven't even APOLOGIZED or offered me anything to make it up to me.    I am BEYOND disappointed and flabbergasted. I expected so much more, and have received so much better customer service in past.   If this is an indication of where Sephora is headed, heads up, fellow shoppers! Might want to take business elsewhere from now on. I know I will at this point. Sephora, you're doing NOTHING to want to keep my business!!!!
I was so excited to receive the invite to the Flash Shipping program. It offered unlimited free 3-day shipping for $25. I'm a little confused now though. A friend of mine was also sent an invite, but she was offered the exact same thing for only $10!! I can't help but be a little confused (and upset) that its being offered to me for significantly more than my friend. Why is it being offered to different people for different amounts? What do I need to do so that I can get it for $10 as well.  Thanks! Lisa
I just recieved my Sephora order in the mail, and I have to say I'm rather disappointed. I had decided to cash in some points on the Pantone eyeliner set. Normally, I'm all about hoarding them until there's an awesome reward and this fit the bill. In fact, that set was the main reason I placed my order to begin with. Much to my dismay, when I opened my box, there was a Bobbi Brown mascara where my eyeliners should have been. Now, I understand that you run out of stock, and for samples I have no problem with substitutions. However, I feel that my points are something that I have earned (by spending $100, which is no small fee). Thus, I really find value in being able to CHOOSE what I will be cashing them in on. Honestly, one of the main reasons that I chose to shop at Sephora over other beauty retailers is that I thought the rewards program was great and really gives the customer a chance to use the rewards that she's earned. Unfortunately, my eyes are really dry and sensitive these days so I will not be able to use this mascara. I wish Sephora would have just credited me back my points and kept the delux sample. I would have been much happier to have kept on saving those points, and I certainly would not have chosen this item. It seems unfair that I had to waste points that I earned on a product I have no interest in. I hope that you will consider revamping this small aspect of the rewards program as I think it would make a good program even better. Thank you.