I had an amazing experience at the Sephora in South Coast Plaza, Costa Mesa CA! The personal beauty adviser Luis Najar was a wealth of knowledge and had wonderful customer service! It was my first time having a rouge member makeover and let me tell you Luis and Sephora made it a real treat! I was ushered back to a private studio. Let me tell you the store was crazy, so when Luis shut the door and it was quiet it was like a little escape to paradise. I am a little bummed because Luis asked me to fill out the survey at the bottom of the receipt, but I didn't get one this time. Which is weird because I always get the offer to fill out a survey. Plus this time I was really looking forward to sharing my experience with Sephora.
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
Hey guys, I bought a laura mercier tinted moisturizer and I've come to the realization that it is just too dark for my skin! I pretty much always avoid using it which is sad because I spent quite a lot on it. Its been 3 months since I purchased it, and would love an exchange but I feel like its too late now?
Hi! I got my color iq read once (4Y07). A week later, I asked a colorist to recommend a tinted moisturizer, and I got the laura mercier tinted moisturizer (oil-free) in natural on her recommendation. However, it was too dark! I checked on line, and voila, 4Y07 is supposed to pair with bisque, and natural is 3 shades too dark. Is there any way I can exchange the moisturizer for a bisque in the correct color? I've used it twice. Thanks!
Because I politely complained about my damaged item($28 philosophy set- that came leaking half its content; I was banned from ordering; at first I was even banned from using the forum, and entering my account. Then that changed, but I have since placed an order, then another, and my orders are being ignored, although my money is taken successfully, my order is being turned around with 'unsuccessful authorization' I have asked (written) for supervisors to get back to me about this with absolutely nobody to account for what is being done to me. I have been sick to my stomach, depressed and also haven't been able to eat much because of all this. I want to know the name and the email address of the person who oversees these bans, because I want to relate my situation and get a fair opportunity at both communicating with and receiving answers.
So I have a beauty insider card from a while ago, that I brought to the store and discovered I have a lot of points on, but I don't remember the email connected to the card. How could I find that out? Also would I be able to take some of the points from this card and give them to my friend's card?
Hi Mods! So, I recently placed an order and added a promo code to it (FIRM), but for some reason, although the item was added into my cart at check out, it didn't actually make it onto the invoice, so I did not get the sample with my order. I called customer service, and they said the only thing that they could do would be to add 25pts to my account (even though promo codes are the equivalent of at least a 100pt perk), but that if I really wanted to get a promo code, I could technically return the order and start over again. I just wanted to check with you about this, considering the controversy over accounts being flagged for multiple returns, since I JUST had to return a product earlier this week for causing an allergic reaction. Can you please let me know if returning another item in so short a time period would cause my account to be flagged? Thanks so much!
I just went to Sephora for the first time since 2010 and I forgot I had a beauty insider card and got another one w When I got home I tried to register and realized that I already had an account under the email address that I gave them for the new account. Is there a way for me to register the new card online or get the points moved to this one?
To 'special guest' is that directed towards my handicaps? I don't like to be treated this way. Have I been demoted? And for what reason? I think someone needs to look into my account and stop punishing me for something I couldn't have foreseen. I have done nothing wrong and it seems like discrimination especially since I cannot really defend myself in any way other than through this forum. I would like a fully trained supervisor to look through my account, exchanges in emails, and explain how I resulted in being banned from purchasing and please contact me via private message.
I originally signed up for Beauty Insider online so I never got a physical card but when I went into a Sephora inside JCpenney the cashier said that my e-mail couldn't be found, so she gave me a new card and I signed up again in the store. But now my points from purchases from inside the store don't show up online. I think I would be VIB by now if they were combined. Is there any way to merge the two together???
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?
Q: What is Passbook? What all can it do?
A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.
Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.
Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.
Q: How can I add my Beauty Insider card to Passbook?
A: Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com,
tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.
3. Sign in or sign up to be a Beauty Insider.
4. Follow the steps to add your Beauty Insider card to Passbook.
Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.
Q: I don’t know if I am a Beauty Insider. How can I get an account?
A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.
Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?
A: Click on the link or banner on the back of the Beauty Insider pass, then sign in. Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.
Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)
A: First, Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. Follow the instructions to upgrade to iOS 6
Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.
1. Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.
2. Select “Add Now.”
3. Enter the Card Number and PIN from your gift card.
4. Enter your valid email address.
5. Select “Add to Passbook” when your gift card is validated.
6. Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.
7. Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook
Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?
A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.
Q: Can I add a plastic Sephora gift card to Passbook?
A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.
Q: Can multiple people save the same gift card to their Passbook?
A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.
Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?
A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.
1. Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.
2. Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.
3. When the recipient receives their gift, there will be an option to Add the eGift to Passbook.
4. Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).
Learn more> http://theglossy.sephora.com/articles/44
Last week i bought a Make up Forever ProFinish foundation, and after carrying it around in my purse for half a day i notice it broke no other brand i have had has ever broken/cracked like that. i have the receipt and the box it came in. i did use it once, but because it cost me a pretty penny, would i be able to return it for store credit?
Hi, I noticed that sephora.ca only gives points for the US dollars spent, even though I pay in CDN dollars. I was wondering if that means the full amount I paid (before duties and taxes) does not go towards renewing my VIB rouge status, only the US equivalent amount (which is less)?
Hello, I've been having this issue since always. I've contacted support on two occasions about this but did not get a definite answer. Under earning points it says that I suppose to get 1 point per 1 dollar spent. Some how, when shopping on Canadian site I never get 1point/dollar. Just as now, I spent C $125 (before tax) on Josie Maran Argon Oil, but got only 96 point (I had 78, and now have 174). Please don't tell me that there is nothing wrong with my points because clearly I get much less points than I should (according to 1 dollar =1 point principle). Can anyone explain what is going on with Canadian points? Why am I not getting 1 point/dollar? Thank you.
My package was sent to an address I deleted from my address book 2 years ago. I should have double checked when Sephora tried to make me with a credit card I deleted a couple weeks ago, but I didn't check the shipping address because I haven't lived there for three years and never in a million years would I think my account would pull up that address. Apparently it did, and when I tracked my package I realized this error. Not only do I not live there anymore (it was my College PO Box) but the PO boxes aren't even located there anymore. There is a small chance that it might make it to my sister who goes there and has the same distinct last name that I do, but I doubt this will happen. I'm honestly in shock that this could ever happen. I really don't have anything else to say. I'm just kind of venting, sorry about that.