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Used 20% off on item that is now in clearance at....20% off
I am a Rouge member. Earlier in the month I bought the Ole Henrikson Lift & Glow set and used my Rouge 20% off on the purchase. I see now that it is in the Clearance section for the same price I paid. Are there provisions for instances such as this? I now feel like I got no benefit for the 20% off. Please help and thank you in advance.
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Missing Points and Purchase History
Hello,   I made a purchase about two weeks ago at a Sephora location and still haven't seen my points or the transaction show up on my account even though the employee physically scanned my rewards card. How can I correct this issue? I still have my receipt.    Thanks in advance!
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Unsuccessfuly Authorization
Hi .. i made an order on 27/November (since 3 days) and the status shows unsuccessful authorization .. money was withdrawn from my visa card am trying to contact the customer support phone but seems they are closed i want to understand why its giving that status (unsuccessful Authorization)  
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Mayyy00 / NEWCOMER / replied
I have the same problem! plz help! see post
Placed order, credit card charged, no account made, no order history
Hi I recently made an online purchase and checked out, but I did not receive any email confirmation. Hence, I tried to sign in to the account that I created upon checkout, but it turned out my account wasn't created either and I am unable to check my order status at all.  To make matters worse, the credit card used to make the purchase has been charged. As I am an overseas customer using a shipping forwarding service to place an order, I appreciate if this situation can be resolved immediately. I need to know clearly if my orders have gone through or not in the form of an email confirmation or at least a reflection in my order history. Thank you very much in advance. 
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Hi, I placed an order on 6 Nov and I check my order states it show unsuccessful authorization . I don't mind is there had any technology problem or something else if sephora can fix it immediately. However, I sent 4 email to them and they never reply, I don't understand why they just don't resolve this problem as soon as possible since so many people had same issue! They already charge my money and I get nothing! Now I just want my money back! Please help!  
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Hi, so glad someone reply me for help, but I didn't get any email, could you help me? see post
  I ordered yesterday and when I check my order today it says Unsuccessful Authorization. What should I do?  All the card information is correct, but my address is the university residence that I live in, does it matter or not? DO I GET MY MONEY BACK?
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MariMir / NEWCOMER / replied
I also have the same problem. My order is pending since 27 November. I checked my account and saw this status. Could you please help me with this problem? see post
Points not posted
I made a purchase a few days but my point did not get applied to my account. How can I get those applied? I still have the receipt..
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VIB Points
Hi, I was just wondering if was possible for me to submit online orders made by other people for VIB points to my account? The reason i'm asking is my parents may buy me 2 new palettes for Christmas but it sucks that I wouldn't get any VIB points for them! Would it be possible to submit the points if they kept all of their order information?   Thanks!
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Tarte clay blush
Hi guys! Which color can I choose from Tarte clay blush that will be as close as possible to the blush on the ParkAve Princess Pallet ( not volume II / not Glisten)? Most pinks looks on my face like I've been beaten :-o (I'm read head and very pail) and that one was just perfect. Should I take Dazzled or Flushing Bride? Will be happy for your advice! Tnx, Happy Holydays from Israel :-)
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Unable to verify billing information.
I've been attempting to check out online, and every time I click on "Place Order" it says: " We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA."   I know I'm entering in everything correctly. I've tried reentering my card information as "Use a different card". Nothing seems to work. And I'm currently not able to place a phone call to the customer service line. Not sure it would even be open? It's almost 1AM where I am. Any help would be appreciated. Thanks!
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Charged Twice. Ugh.
I just made a purchase online and shortly after checking my bank account I saw that I was charged TWICE. Ugh. Really frustrated. not only is it inconvenient to have the funds missing from my account, but it's frustrating trying to call customer service only to find out theres an hour wait. The other think is, I'm seeing I'm not alone in this problem. It seems to happen A LOT. I'm super frustrated. How do I have the second charge reimbursed?
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Recently purchased items from JCPenny Location
  So I recently bought a few items from a jc penny's location and was told that they couldnt add my points to my rewards card from there and that I would have to do it manually on the website, how do I do this? I still have the receipt
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I ordered some products online, but the account I used wasn't signed up with beauty insiders so I didn't get points.
Can I show a email receipt to get my points transferred over to my main account?
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Hi Parmpark,   I'm happy to assist you with this.  I'll send you a private message with more information.     Stay Glam,  JUSTIN see post
Please ship to Bangkok, Thailand :)
From what I know of, Saphora does not currently ship to Thailand, correct? However I am certain that a tremendous amount are waiting for this to happen, Please ship to Bangkok, Thailand   < 3<3<3 Please make it happen xxx
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Hi Unicorn7,    We are excited that we have started to offer international shipping to a few select countries. Although the countries we are able to ship to is still... see post
VIP status
Hello, a few weeks ago I was told I was upgraded to VIP status. I was told I would receive something in the mail along with a discount. It has been a few weeks, probably a month and I have not received anything as of yet.
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Hi gracejaxon,    I'm happy to look into this for you.  I will send you a private message shortly with more information.    Stay Glam, JUSTIN see post
Samples were not received
Hello! I placed an order at the beginning of the week and received the package today, however, the package was missing the samples I had selected. The samples were listed on the enclosed receipt, but were not included in the box. Is there any way I can receive the samples? I was really hoping to try them out before deciding whether or not to purchase the full size!^^ Thank you!
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Hi Nlee93,    I'm happy to assist you with this. I'll send you a private message shortly with more information.     Stay Glam,   JUSTIN see post
i made a mistake on my order
Hi!, i just ordered the kat von d mini lip and nail duo on the colour POE but i wanted it in COVEN. pleas can you help me?, i'm sending it to a POBOX, so i dont get to go to the store to return it or change it. Thank you!
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Hi aldikac,    We are happy to assist you with this.  We will send you a private message shortly!   Stay Glam,    JUSTIN see post
Forgot my card
I recently made a purchase at a Sephora but I forgot my VIB card at home.  Is it still possible to obtain the beauty insider points if I have kept my receipt?
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Recent order - item was not sealed
I recently ordered Dr. Jart Poreminish Primer and noticed the plastic sticker security seal was peeled off. I request a refund, can someone help please?
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Online gift Card use?
Hey guys,  I was just wondering if anyone know how to use a gift card on sephora online Canada ? Please help Alexis
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ashsg / NEWCOMER / replied
This is 2015. What store would do this? I really don't want to drive far and take my twin boys whom are 2 inside a store that looks all sparkly so they want to touch eve... see post
Ordered online, not appearing in my order history
Hi! I am really confused I ordered a few things on the 16th and on the same day, merged two of my accounts together to get the points all sorted out. After that happened, the order I placed disappeared from my "order history" and I have no idea what to do... my credit card has been charged. I haven't received an email about it shipping, so I'm worried the order was lost and I'm out nearly $200. Any help? 
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DKSaikoo / NEWCOMER / replied
Same here. I submitted an order on TWO DAYS ago. It is not appearing in my order history. I tried to contact costumer service but they still havn't replied. The purch... see post
How can I connect my online account with my VIB card that I got in store? I got the card a while back and just made my account now. 
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Missing receipt with order
I did not get a receipt with my online order, I would like to return an item from the order by mail. Can I print the summary from my VIB rouge account and mail that in with the item I am returning? I am going to use a shipping label I have from another order. Thanks. 
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Forgotten card :(
Hi! I forgot my beauty insider card when I bought products in-store today! I have my receipt... can I get the points added to my account?
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RonitB / NEWCOMER / replied
Hi! The same thing happened to me, was wondering if you'd be able to help. thank you! see post
Purchases Not Posting On Account
I am having trouble with certain information listing in my Beauty Insider account page: all my in-store purchases are not showing. I can see my recent online orders, but not any from in-store activity. Because of this problem, I realized that none of my in-store purchases have earned me points or credit toward becoming a VIB Rouge. According to my account I am $448 away from VIB Rouge, but my bank account registrar says something very different. This is even more frustrating because I recently had my two existing accounts synced up. Any help in this is much appreciated.
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SIGHTSEER fashionqueen69 / SIGHTSEER SIGHTSEER / replied
That happened to me a long time ago, I called customer service And they realized I had a different number on my card then my online account they should be able to help y... see post
Having over 350 points but still remain a beauty insider
I need 350 points to become a VIB, and I have 366 now, but why I am still a beauty insider?
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my vib account doesnt show my beauty points,
I have had my account combined and confirmed the email address but when i log in there are no points how do i get my points showing
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Oders confirmation
I placed orders few hours ago but didn't receive any confirmation mail. Blank confirmation page, full basket, no new points. I don't know if I have purchased them successfully or not. Please help me check it. Thank you.
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ChenrongLi / NEWCOMER / replied
Hi, thanks for your help. I reordered it and I think this time it worked well. However, I just found a mistake I made when I placed order. I prefer "clair" for Erborian ... see post
How can i link my Beauty insider card and email so i Will have all points on one account?
Hi Shreen1, I will send you a message to help. see post