I use bareMInerals original foundation in medium tan, I was initially matched to the wrong shade a fact that I didn't pick up on until I walked out of my house looking like that and people asked me what happened to my face. So I made sure this time it was right so I asked around a couple of sephoras and asked several different cast members to make sure I got matched to the right one, I was matched to medium tan thrice and its a perfect match even in bright sunlight. But medium tan is 1y09, while my match was 3y11. I wanted lighter coverage so I wanted something else the cast member when she realized that I use bareminerals, recommended their broad spectrum foundations as a more sheer alternative and matched me to golden tan which is also 1y09. At an Estee Lauder warehouse sale they matched me to Clinique perfectly real foundation in shade 34, which is also 1y09. So I am obviously 1y09, so why did I get match to 3y11? Plus 2 out of the 3 3y11 foundations I tried on were too light for me. What is up with that?
First of all, I have a very sensitive skin, I barely find the product that I can use and I bought a dior skin care, Pro youth sorbet creme, 2 months ago. The first time I tried it was fine, my skin was soft but two days later I got rashes all over my face and quite bad. I stopped using because I wasn't sure what caused that. After my skin was healed, I applied it on again in the morning and night, then again I had rashes come up all over. I stopped again for the second time but telling myself it wasn't dior creme because this is the second time I bought it and the first one I bought back then worked fine for me. And again I tried after my skin got better and a day later my skin started to be irritated, itchy with rash all over again so I think it might be it. The thing is, when I purchased this the second time, when I opened it I kinda felt like it didn't look like the first one that I had before, so i'm not sure if I accidentally purchased the wrong one. And my concern is it's been used a few times and I threw away the receipt as I thought I wouldn't be allergic to it, in this case will I be able to return this product and exchange it with any recommend moisturizer that good for sensitive skin?
Hi there, I just want to inform that I haven't received any refund from that failed purchase, and it's nearly 1 month since August 31st. Could you please figure that out? Has or has not Sephora refunded that amount of money to my bank account? Thank you!
I recently qualified for VIB Rouge and received the welcome kit with my last online order, but I didn't get the Rouge card. I went into my local store today and told them (thought it may be an in-store thing) and was told they couldn't help me with that =\ Is there not a Rouge specific BI card?
I just had my Beauty Insider card linked to my account and now when I login it just shows past in-store purchases, not my recent online orders. I want to check the status on my current order and don't know how to do this now. They showed up on my account before the link happened. Any help? Thanks.
My husband went to Sephora to return a few items for me. He had a receipt along with the brand new, unopened products. The sales associate decided to tell him that not only was he not allowed to return products purchased online to the store but that it was unethical because it takes away from their daily sales. Let me tell you that woman should thank her lucky stars that she didn't wait on me with that attitude. I'm now considering returning EVERYTHING I have that is unopened with a receipt just to prove a point. I buy enough to make up for anything I would ever return and then some. But now I feel like perhaps I should really mess with their days if they're going to treat my poor husband like garbage. Obviously knowing how the returns work in Sephoraland, I told my husband what to say to get them to do the return, but I can't believe how terrible the service has been at Sephora lately.
Hello there, I thought I was reaching VIB as I spent over 400$ since May, so I looked at "My Points and Status". I notice that the amounts under "Qualifying Spend" don't add up. It says "† You receive one point for every dollar spend on merchandise (excludes the purchase of egift certificates, gift cards, taxes and/or shipping) online, in Sephora retail stores or in Sephora inside JCPenney locations". For my last purchase, I spent 78,50 on merchandise, so according to your written policy, this should equate to 78$ in qualifying spend, yet I only had 65$ according to the page. There seem to be some discrepancy for the previous order as well. Could someone look into it? Is it a mistake or is the policy misleading? thank you in advance, Nancy
Lately, I have been getting random samples (not the ones I select at checkout and completely unrelated to my shopping history and favorites). This time my package arrived with no samples at all. This is a bit disappointing, normally I wouldn't care, but the order is a gift and I wanted my friend to try a few new things.
Hi, I realized that I did not get any points from the online purchase I made. However, I did get the correct amount of point when I I purchased from a physical store. Can someone help me to look into this? Thanks. Here shows the points I have, and where they come from. Here shows the purchases I have made, including the online purchase on 08/28/2014, which did not count toward my total point.
I would like to write in an email to Sephoras Canadian head office, specifically to the store Director of Sqauare One in Ontario. Please advise how i can obtain an email address to send in my comments to. I visited the store yesterday with my bestfriend and it was nicely renovated. The best part is that we were just really impressed with the service we received from one particular product consultant - Izza. Majority of time i always had great service at Sephora but the one from yesterday deserves to be recognize for what an outstanding job she did. We are so happy with our purchases and could not wait to come back for our next visit during the holidays. I already filled out the survey but i would like to write in further to express how appreciated and special we felt being there and got serviced by such a lovely lady. Izza....if your store ever get to read it...keep up the good work. Thank you for so much and we left your store yesterday feeling so beautiful and happy! You are Amazing!!!!
I've been really curious about this for awhile now. My mom plans on purchasing my Christmas present from Sephora and she doesn't have a BI card. If I gave her my card to get the points for the purchase, would Sephora not allow her to use my card because the name wouldn't match hers, which would let the employee know that it is not her card?
I became a VIB in June 2014 and have $100 left to become a VIB Rouge member... I don't understand the annual re qualification. Do I have to spend $350 every year to be a VIB? If I become a VIB rouge next year how long will that be valid?
Not a question per say, but rather a comment, add PAYPAL , please and thank you! It would increase your revenue, people are turning away and shopping at other cosmetic providers bc you lack a contract with paypal. Please do yourself, and your valued patrons, a favor by investing in PAYPAL as a payment option. Today I have taken my $1,000+ purchase elsewhere; not good for you or me.
See I have this lip gloss from Sephora that I bought earlier this year. I only used it once and it's been sitting to the side for months. I've still got the receipt from June. Can I still return this? Or at least exchange this?
Dear Sephora! You are telling that you accept Ukrainian credit cards. I have read such info on your forum. But you are not accepting Ukrainian cards in fact, as I tried to make an order several times and all that times your reply was just the same:"Thank you for shopping at Sephora.com. Your order *** has been cancelled. For your own security and protection, we have cancelled your order because we were unable to confirm your payment information". Could you please give me any comments and any kind of instructions regarding placing an order with using of Ukrainian credit card? My shipping address is US stock. So delivery will be within USA not in Ukraine. Thank you in advance!
Yesterday, I purchased the Pulp Fiction Palette from Urban Decay in stores for full price. Today, it went on sale for half-off. I am very disappointed, because if I would have know about this yesterday, I would have waited until today to shop and would have also been able to afford Urban Decay's Eye Primer Potion. Is there anything Sephora can do for me, or do I just have to live with it?
hi princess am in the uk and heard a lot about your fantastic foundation but don't know my shade so if you can pls send samples of the foundation to me so that I will know which one is the correct shade for am mac shade NC50 hope to hear from you soon thank you mercy