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I would like to sign up for Beauty Insider and every time I tried a message came up saying "create BI account failed". I thought if I signed up at checkout it would work, but I got the same notification! I would like to get the 81 points promised if I signed up now, how can I solve this problem?
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Will the Sephora Collection Ultimate Travel Tool Kit 8 PC Makeup LUXE Brush Set be in-stock anytime soon??
I just went in today and made a large purchase, but as I was paying I was offered to get the rewards card. Apparently we were too far in the payment process for these points to automatically be placed on my card, but I was told I could use my receipt and get the points online somehow. Help please? Thank you!
The SA told me that my points would show up in a few days but it's been over a week now. Help please? Thank you!
I sent e-gift card to myself. But I can order any products. I want to take my money back.
I would like to get a makeover at Sephora-the whole shebang. I was wondering how much it costs and if it doesn't cost anything,are you expected to buy all the products afterward? And who do you ask? Thanks!
Hello , One of my orders were cancelled by sephora on 8th august 2014 for 75$ After my debit card was charged and I was told it will receive my money back in a week or two and maximum it takes upto one month. It is almost a month and I have not yet received my money back. When will my money be transferred back to me ? I would appreciate if you could get my money transferred back ASAP. Thanks Thanks, Vinamrta Chawla, B.A. L.L.B.(Hons.) Advocate Supreme Court of India Former Law Clerk-**bleep**-Research Assistant to Hon’ble Mr. Justice Dalveer Bhandari (retd). Supreme Court of India
I got a beauty insider card in store but when I signed up online it doesn't show my store purchase. How come?
A few days ago at Sephora I registered for the BeautyInsider card but my purchase made that day did not transfer any points to my account. Another purchase I made yesterday transferred the right amount, though. But I am still 58 points short.. How can I fix this?
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
I've been trying to create a BI account but "create BI account failed" keeps popping out. I don't know what's wrong with it. Also, if I successfully create a BI account, will my purchase in the past week when I wasn't a BI member be counted? I spent around 500 dollars last week but I wasn't able to create an account.
Points from a past purchase never showed. what can i do to fix this?
hello. if anyone can assist me. I just realized that my past purchases in-store never showed up on my account even though I gave the my email/ my beauty insider card when I made my purchases. Only my online purchases show up in my feed. Is there anyway to fix this? =[
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much! 
I recently purchased something online and I'd like to return it. I don't have the order summary or the return form. How do I go about returning this?
I just went to Sephora and I signed up, but when I went online I realized that already had a different account in which my points are not in. What do I do to get my points?
I made an online purchase last night and no points were added to my beauty insider card. How do I fix this? Please help!
Hello, can someone please help me merge my Sephora card with my online account?
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I think I may have gotten a bad tube of Pout.... I got the smaller more vivid one in last years give me lip set (I just started using it) but the one I got in this years seems like it has hardly any pink pigment and just seems... Lame.... Or did Smashbox redo the formula since then??
I am not sure what to do.. my previous transactions do not show up and my online account says I have 0 points and I am a VIB so I know I don't have 0 points.. I haven't redeemed anything either. 
Hi, can someone please help me sync my points / sephora card with my online account? I'm hesitant to make any online purchases now. 
I recently bought something at sephora and I checked on my account and its not showing my points or my purchases. When I bought my product the cashier told me how many points I have but I don't remember. Help
Hi! I'm totally heartbroken that Korres volcanic mascara has been phased out and that we (people with the mascara in their purchase history) weren't at least given any kind of warning =\. Maybe in the future you guys can let people who've bought a certain product know before you get rid of it in stores.   What is a good alternative to this mascara?
I have a VIB card, but I have idea how to connect it with my online account, can somebody help me?
I need help with a return. Every time I get a chance to call the Sephora phone number it is closed
Hey, I just made an online purchase of 94$ not including taxes, but i only got 79 points added to my VIB account?
I'm really disappointed to see that Canadians are not offered the discount on the new Makeup for ever eyeshadows. We already get charged so much more. Even though the colours are great, I will not be buying from this line because Canadians are not getting the same discount. Please forward this to whoever deals with this and hopefully it can change.