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I haven't received my $15.00 off $50.00 Beauty Insider Reward Email yet. I haven't been able to get a response yet to an earlier inquiry about this.
Hi, a few weeks ago when I was trying to combine my points from two different accounts into one, we had to canceled my Sephora Play subscription in order to do it. I just recently checked my online banking account and saw that I was charged $10.60 to Sephora even though my subscription was canceled. I had no notification or even email about this!   I would to see if there's anyways to completely cancel this transaction, it's still pending in my account and would like to cancel as soon as I can!
Hello, I haven't received an email from Sephora regarding the holiday rewards coupon, if someone could help me out with that it'd be great! Thanks!
I am a VIB Rouge, but I did not receive any holiday coupon. Can you send me again?
I haven't received my holiday reward card yet and was wondering why that may be? really frustrating having to wait so long because the items I plan on buying might go out of stock.
I am not getting emails from you. I had this same problem last year. I am subscribe to your email list and they are not going to my spam or junk mail.
did not receive VIB 50-25 reward card.. Can someone help me?
I just got my package today. The address on the box was mine, and the name was mine too. However, when I opened the box, there were wrong products and someone else's name on the receipt (or the paper thing in the box)   I kind of ordered a lot, and had a lot of samples including my birthday gift, white clutch gem and 3 free samples. If I got someone else's, that means someone else got mine, right? What happens to those samples and gifts? Can I get all of them? It wasn't my fault so I should be able to, right? Also, what do I do with these packages? Do I have to pay for shipping and everything? Also, when will MY package come? It was a gift for someone.   Thanks.
I have a BI card and am a VIB. I want to make an online purchase but when I try to add my card to get the points its saying "Create BI Account Failed". Help!
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
Hi, I never received an email with my $25 off 50 code. Could somebody help me?
what are the equivalent Sephora brush numbers that are contained in the SEPHORA COLLECTION Sparkle and Shine Brush set?
I received the email with my $15 off $50 but I can't find the pin. Can somebody please help? Thanks!
Hello,   Yesterday I placed an order for the UD Naked Smoky pallet as it was half price. Sephora charged my card and after checking back online, the item now says "out of stock" Will I still receive my item or will my order get cancelled? I've never seen this happen before.   Thanks,   Codi
So when i signed up i accidentally put my birthday as a random date but today is my actual birthday so can you please change my birthday to December 4? I'd like to receive my birthday gift today but i realized i put my birthday as the wrong date XD Hope you can help
I purchased UD smoky palette and NARS velvet lip glide in bound at Sephora inside jcpenney and i haven't received my points for this yet
Hi I'm Kathalyn, I have a problem about my order status. I think the problem is about my foreign credit card because I'm in Thailand but I'm intend to pay it by myself and ship it to my friend's house in San Jose, CA. I received an confirmation email after my order was placed and I thought everything is going well but suddenly it turns out that my order is Unsuccessful Authorization. Now if it's about my credit card issue I think I already understand the reason why. So now I'm wondering about how to refund my money back? because it was already fully charged on my credit card immediately after I placed my order. Now I'm a bit worry because I don't know what to do   by the way I paid my order by Visa   I placed an order on November 30, 2016 sent and email but no reply somebody please help me
Hi I'm Kathalyn, I have a problem about my order status. I think the problem is about my foreign credit card because I'm in Thailand but I'm intend to pay it by myself and ship it to my friend's house in San Jose, CA. I received an confirmation email after my order was placed and I thought everything is going well but suddenly it turns out that my order is Unsuccessful Authorization. Now if it's about my credit card issue I think I already understand the reason why. So now I'm wondering about how to refund my money back? because it was already fully charged on my credit card immediately after I placed my order. Now I'm a bit worry because I don't know what to do   by the way I paid my order by Visa   I placed an order on November 30, 2016 sent and email but no reply somebody please help me
Hello. I just placed an order with VIB $20 reward card but without a few items that I needed to purchase. Is possible to cancel it and place the order again with the same reward card?
My beauty insider status changed from VIB to Rouge during the last week of November. I received a VIB reward card via email, which I am fine with, as I did not meet the Nov 14th cut-off for rouge reward.   My problem is that the system is not allowing me to use the VIB reward promo because my status is rouge now. I get the following error: Must be VIB and purchase a minimum of $50 of merchandise to qualify. One-time use only. Only available for Canadian clients.   Can someone please help? Thank you!
I sent my order to the wrong address just a few minutes ago.   Please help meeeee   Order number:  4522817140
I originally wanted to order Nars mind game velvet lip glide set for a friend of mine. Unfortunately, you are out of stock. I spoke to 2 representatives that were completely unhelpful in helping me with my order. They did not offer to find them for me nor even check if they were in stock. I wanted to have the store ship me what I needed but this was not something that could be done.  I made a substitution and placed my order on 11/27. I received an email with my order #2347534828 and a tracking number. I tracked it and the "guaranteed delivery" date was Dec 1st. The tracking information stated that on Dec 2nd it was supposed to be out for delivery. I tried to call the vendor who should have delivered my package Dec 1st but after 10 minutes on hold I hung up. This morning, Dec 3rd, I called again and after another 15 minutes on hold I got a hold of a representative who stated that the package was just sitting in a warehouse not out to be delivered. I am very unhappy with the vendor at this point and I open my package to discover not only was the tracking information inaccurate but also I didn't receive the samples I ordered. Sephora, I am writing you in hopes we can right all this wrong. Please restore my faith in your company.
Hi! I didn't receive my code for my beauty insider I have been a member for a long time. Can anyone one help me please!
I never received my loyalty rewards e-mail on 12/2. Just the postcard alerting me about it.
  I have ordered a perfume on Nov 26 and It was on the way but stopped shipping. I realized that I didn't write one more specific address. I want to know what should I do about this situation Thanks for your helping  
I  received a postcard saying my coupon would arrive in my email on the 2nd and it never came! Would love to use my coupon! Please help!
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Help? I am Rouge, logged in, have not yet used my Reward code, and have exactly $50 in my cart but it gives me this error (code blurred below for security). Oh and I am ordering via Canadian checkout from Canada w/ Canada-based account, so that's not the issue either. Error text and email fine print both said orders must be minimum "C$50 or more" (not "for orders over C$50") so this should work. I tried adding a $1 item and then it worked. Promo was removed when I took the $1 item out of my cart. And I do not need the $1 item. Would prefer not to clutter my life up with extra stuff like that. Any assistance?  Thanks!    
As VIBR, I have not received my 50-25 code by email. Please help me! Thanks.
I haven't received my $15 beauty insiders email code but I did receive a post card in the mail saying that I would receive one on Dec 2nd. I didn't.