Customer Support
Showing results for 
Search instead for 
Do you mean 
Missing samples from my order
i received the order I placed on 5/1/15 but all of the samples were missing (Chloe eau de parfume, guerlain meteorites baby glow, and Estée Lauder advanced night repair). Not sure what happened
see post
Sephora...Please bring back LORAC!!!
I used to buy all my LORAC items from Sephora but then suddenly it got discountinued. Why did Sephora stop selling this brand is beyond me and i'm sure many die hard fans out there are wondering the same I really don't want to give my business else where as i do all my beauty shopping at Sephora since it is the only store that carry many unique brands from both skincare and makeup. I'm just so sad that i can't buy LORAC there anymore, and i know the rest of beauty addicts out there understands how fraustrating it is to find it in Canada! LOL  Buying it online from Nordstrom and shipping from the states is just too costly. I really hope Sephora would start selling LORAC again in the near future...or at least make it available online for us.
see post
Two sephora accounts?!?
I have a Sephora card that I got from the store and I have an online account but they're not combined.. is there any way for me to make an account for my card , get a card for my online account or even combine them? THANKS!!!!
see post
Sunday Riley Luna Sleeping Night oil
Hey Sephora Friends, I recently purchased the Sunday Riley Luna Sleeping Night oil. Does anyone know if it's meant to be used every night? How often should I use it?
see post
Didn't have my beauty insider care during in store purchase
I was told I could add my purchase online since I didn't have my card in store.  I can't find anywhere this could be done.
see post
Can't link youtube videos anymore
I tried to link a youtube video and it gives an error. Watch the linked youtube video and you can read the error for yourself.
see post
VIB not getting emails.
I am a VIB and i have not been getting any emails. I already added sephora@shop.sephora.com but even that has not helped. Please help me!
see post
VIB Status not showing online
I just got a VIB card but it's not showing online
see post
Estee Lauder
I started this thread but no one is moderating it. I sent a private message to the mod but didn't get an answer.   http://community.sephora.com/t5/Customer-Support/T rouble-getting-the-right-price-on-the-EST%C3%89E-L ...   I want to order the kit, can you please help me? Thanks.
see post
Order has not shipped yet, and it has been 5 days
I placed an order on April 30th, and it still has not shipped yet. I expected my order to be here today (May 5th), but it hasn't even been sent out yet. I chose the free, 3 day ground method, and this is the first time that I have ordered from Sephora online. What is going on?
see post
How do I link my online account to my VIB card?
I have signed up for an online account on Sephora but can't find where I can link my VIB card to my online account. Please help.
see post
Chloé #SephoraMothersDaySweeps on Instagram
Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!   From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win.  All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.   See official rules here>
see post
Online account
Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!!   Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!    
see post
Smashbox x Donald Robertson #Sephorasweeps Sweepstakes
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!   To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.   See official rules here>  
see post
For Love And Too Faced #SephoraSweeps on Instagram
Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.   See official rules>    
see post
Fresh Mask Selfie #SephoraSweeps on Instagram
Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming  Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.   See official rules>    
see post
Item in sale section now not on sale, priced $5 higher??
The living proof primed set was in the sale section for $25cdn and is now $30 cdn ??
see post
I placed my order two days ago but it still says the shipment is "pending"
I really need to get it ontime. Would I be able to get it by next tuesday? Help!
see post
Border free tracking
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
see post
$20 reward card
   
see post
MUFE Artist Shadows that are OOS - Mods, any way to know when they'll be back?
I'd like to use my $20 off reward card on these so hopefully they'll be back soon!   Specific shades:   M842 Wine (Matte)    M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte)   Thanks in advance!!         
see post
ORDER NOT SHOWING UP ON ACCOUNT
hey.. so i ordered again this time my order date was 11/16/2014 08:39:17 bearing Order #: 3225108073. the problem that i am facing now is the order is not showing up in my sephora account, i showed when i placed it i even got a confirmation email but now somehow it has vanished any idea what could have gone wrong this time?
see post
Ole Henriksen 7 Days to Youthful Skin Details
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A *Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
see post
Re: VIB promos soon?
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
see post
#MyColorIQ Foundation Wardrobe #SephoraSweeps on Twitter
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
see post
New purchases not added to Beauty Bag
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
see post