My BeautyTalk Profile
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Customer Support
BlondyTash
about delivery cosmetics
Hi! I'm from Russia, working makeup artist, would very much like to make orders through you, whether there is such an opportunity?  Who can help with delivery? Spoiler (Highlight to read)      
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alrakxo
VIB beauty insider
I recently got upgraded to VIB beauty insider & I'm trying to inscribe it into my account. I had to make a new account because I can't seem to find the solution myself. I want to add the vib beauty Insider account to this account so I can receive my points given.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alrakxo! I can fix your account for you! I'm sending you a private message with more info.    Cheers! Kevin see post
KellyJ1028
Samples Missing
Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ?  I was missing the Red/White/Blue gift which was the eye pencil and the   Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box.  It's a little frustrating because I do look forward to trying new things & get a few goodies with my order.    Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KellyJ1028! Sorry to hear that! I'm sending you a private message to help.    Cheers!  Kevin  see post
sephoraadmin2
TOO FACED LITTLE BLACK BOOK OF BRONZERS TWITTER GIVEAWAY #SEPHORASWEEPS
Enter for a chance to win a Little Black Book Of Bronzers from Too Faced! This limited edition collector’s item contains the brand’s entire line of eight different bronzers. On July 9, one lucky Twitter follower will win this coveted wardrobe!   To enter, make sure you follow @Sephora on Twitter. Between July 8 at 12pm PDT and July 9 at 12pm PDT, tweet us your favorite Too Faced bronzer [ http://seph.me/1zaScwU]. Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on July 9 for a chance to win.   See official rules below>
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JennyTalkss
JennyTalkss / NEWCOMER / replied
#SephoraSweeps Since I am darker skin tone...TOO FACED Chocolate Soleil Medium Matte Bronzer fits my skin tone perfectly...can't live without it... TOO FACED rocks!!! see post
fluffymuha
Just saw a crazy price increase and it sort of put me off the purchase...
  What gives, Sephora? This tiny jar of face cream used to be $10, then you increased it to $17 and now it's at $24, two weeks after it was at $17.    What the #@!& $24 for 0.5 oz?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi fluffymuha! It may have been under a promotional price for a while, but I will see if I can get an answer for you.    Cheers! Kevin see post
fadedlavender
How can I link my beauty insider card to my online email account?
I would like to link my beauty insider card to my online email account, and there isn't an option in the sephora website that allows me to do so. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Danielle8690! I can help with that. I am sending you a private message with more details.    Cheers! Kevin  see post
kbmatthews
Missing item in order; looks used
So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used.   Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.     
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kbmatthews
HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
Trust me, I know what you're looking at. It does look like it, but it's just the wary he flap has come out of its position and bent out. I want it to be there, it's the ... see post
Slinchy
Sold out makeup item
Does anyone know if Sephora will be restocking the Anastasia Beverly hills contour palette? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Slinchy!   I know that this item is still available in many of our stores, however, I have not received confirmation that we will be getting any more of Anastasia... see post
Blackwhiskey
Elle Magazine
I had placed an order on May 9 and I used the elle subscription code, I know it says to wait around 6 weeks to get my first issue but it's been more than that and I haven't received an issue yet and I don't know where else to check if I'm going to receive one, any feedback is greatly appreciated. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Blackwhiskey,   I can look into this for you! I'm going to send you a private message to assist further. :)    see post
Leselma
PROBLEMS WITH PLACING ORDER
Hello!   I'm trying to place an order online but I can't, it says that I should check my credit card and my billing information, but everything is ok with them. I don't know if it might be a problem with the sephora page or what else could be happening?   I really want to place the order today or tomorrow because I have a VIB discount of 10% that expires on July 8th and I don't want to miss it. Could you please help me or tell me what can I do?  I've never had this problems before and, as I told you, I've already check my information and everything is fine with it.    Regards!
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Leselma
BEAUTY BUFF Leselma / BEAUTY BUFF BEAUTY BUFF / replied
Thank you so much Kevin!  :) see post
Joyiuyiu
MISSING GIFTWRAP SATCHEL TWICE IN MY ORDERS!!
I decided to take advantage on the VIB 20% sale to do some x'mas shopping for my friends. I placed 2 orders on different days, both ordered with the gift wrapping satchel. When the first package came in, it didn't come with the satchel. I contacted Sephora stating they miss the satchel in my order. They replied saying I didn't select the gift wrapping option on my order, and suggest me to check to make sure everything is right when I confirm my order next time. I was 100% positive I did select the gift wrapping option and when I looked at the confirmation email they sent us, apparently the gift wrapping: satchel was selected!!!!!! I mean.. Sephora, I understand you guys were really busy with the VIB sale orders, but do not blame your customers for your mistakes. I was told that I can go to the store to get the satchel if I want to because they do not send gift wrapping alone without any merchandise from the warehouse. Then my second order came in today, AGAIN, MISSING THE SATCHEL SECOND TIME. like really? There's a reason for me to do online shopping, not everybody get time to go to the store just to get the satchel because you guys forgot to pack it in my orders. I am really disappointed!!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KAREN118,   I am sorry that your recent orders were missing the gift packaging. I am going to send you a private message to assist you further with this.  see post
naknak
Purchases with store credit
I'm $400 away from maintaining my VIB rouge status and have a $300 worth store credit card. Is it possible to use the store credit card to compensate for the amount of money I have to spend. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi naknak, The purchases that you make with your merchandise store credit card will count towards your VIB Rouge status. I just want to remind you that merchandise s... see post
Tiana3114
Problems with Beauty Insider Points
My points show up correctly in the store but my balance is shown as zero when I'm viewing it on the app or the website. Can this be corrected?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiana3114! Yes! I can fix that. I'm sending you a private message with more details.  Cheers! Kevin see post
kso1225
Disappointed with Bite Beauty "The Lip Kit"
I was excited to order the lip kit when it came back in stock but I think I was just sent an item that was returned by someone else. Several of the lipsticks look dirty or used, e.g., one has a black spot on it, some have little fibers/hairs on them, etc.  Normally I would just return an item if it looked used, but one of the lipsticks is missing entirely! I got 3 double ended tubes instead of 4.  I'm afraid if I return this I will be accused of taking the item and not be able to get my money back. Please help.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kso1225! Sorry to hear that! I don't think the store would think that at all! Regardless, I'm sending you a private message to see what can be done on our end.    ... see post
Livi2
Too Faced Rock n Roll Palette
Will Sephora be getting the too faced rock n roll palette? 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Livi2,   We will not be carrying the palette! However, have I suggest the you check out the Cat Eyes palette which we just got in:)   http://www.sep... see post
MidnightMouse
Hello, do you ship the clarisonic Mia 2 to the UK with a UK plug?
Am wanting to buy a clarisonic Mia2 - wonder what the plug on the charger is? Thanks, Ekaete
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MidnightMouse, You would need an international power adapter to charge this device in the UK. :) -Laura see post
jules726
I want to place an order but don't see my birthday gift. My birthday is July 26
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jules726! Sorry about that! When you are ready to place your order, please give us a call at 1-877-SEPHORA (1-877-737-4672) so we can further assist.    Cheers! ... see post
scw8164
My mia clarisonic wont charge
My mia clarisonic wont charge, it pulses while on the charger. Any Advice?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'm sorry to hear that, scw8164!   Clarisonic offers a 1-3 year warranty (depending on the model) from the date of purchase. For more information on your product’s w... see post
Mani23
Beauty Insider Points Help
Hello, the reward points that I received from the purchases that I've made in my local Sephora store did not show up when I signed up online. The only reward points that are showing up are the ones that I have made when i purchased items online. How can I fix this?   *I would like to combine my in-store and online reward points. Please Help.
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Mani23
Mani23 / NEWCOMER / replied
Thank you so much! see post
schrutebuck
Missing points
I made a purchase on June 20 and I haven't received any points yet and it doesn't show up in my past purchases. When will it show up on my account?   Thanks.
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi schrutebuck,   I can take a look at your account & make sure that you receive your points :)  I'll send you a message to further assist you.  Please take a ... see post
wyin
Points cannot be applied to my account after purchases
I have bought somethings from sephora local store yesterday. The total amount is about $200, and my VIB card is in my iphone's passbook. I have given my phone to the sale to scan my VIB card, and I did this for many times before.   After I check my account today, I found that 200 points are not applied to my account. There is also no purchase history from yesterday. Have anyone try this before? If I call the VIB hotline and ask for help, do you think that I can get back that 200 points?   Thank you
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wyin,  I'll send you a message to help.  :) -Laura see post
Kirsten27
Brand new VIB member using 10% of coupon- does this exlude all other coupons or rewards?
Just qualified for VIB , and wanted to be sure to use it before it expires - can i not use regular coupon codes for rewards at the same time   can i not use my 10% coupon got becoming VIB and also put in a code for a reward free sample like "USA" i wanted the sample of blue eyeliner, anything you can do to help get that in my order? Order #: 3003198030 much appreciated and i understand if it snot possible, just was surprised.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kirsten27, We are only able to accept one promotional code per order on Sephora.com. We suggest using the code that will expire first, and then using any other pro... see post
naknak
I lost my store credit card
I recently returned two items for store credit, worth $66, and don't have the receipt either. Is there anyway to restore my store credit card?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi naknak, Unfortunately, without your receipt, there is no way to reissue a store credit. I suggest reaching out to the store directly for more info! http://www.sepho... see post
Kirsten27
do some fragrance purchases get more rewards than others? i got a sample for one that is 100 points
do some fragrance purchases get more rewards than others? i got a sample for one that is 100 points.... how do i know which are more point worthy?
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Kirsten27
SPECIAL GUEST Kirsten27 / SPECIAL GUEST SPECIAL GUEST / replied
ok any marc jacobs? any just him? see post
bijalp1397
2 Year Cosmo Subscription
I placed an order today, and entered the promo code to get a 2 year free subscription to Cosmo, but I do not see it on the reciept. The order doesn't show that I used the code. Could you look into this for me? Thanks! 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bijalp,   I'll send you a message to look into this! see post
DLFKDJ
Why don't you take paypal?
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Aqmmqa,   We currently do not accept paypal as a payment option. If you need assistance placing your order, please contact us at 1-877-Sephora. Thank you.  see post
imbeautiful
Why don't Sephora keep products on their site even after no longer sold so we can
Read and post reviews? It's always bugged me that Sephora takes away our option of reading reviews which are normally very helpful. I mean just because it's sold out doesn't mean I didn't buy it earlier and now want to read reviews or and read the tips our fantastic Sephora shoppers post.    Could you please pass it on that we would love to still read and give reviews even after the product is discontinued or sold out.  I would really appreciate it and I think some other's would also! <3 hugs <3 love <3 confidence <3 to all
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imbeautiful
BEAUTY PRO imbeautiful / BEAUTY PRO BEAUTY PRO / replied
Thank you see post
nimperiale
Sephora, why are you dissing me?
I ordered something 4 days ago and it hasn't even shipped!   When I asked you about it, you gave excuses and told me it will be here July 7. That is almost TWO WEEKS SINCE I ORDERED IT!   WTH has your customer service gone? This VIB won't be one next year if this is the new Sephora. You haven't even APOLOGIZED or offered me anything to make it up to me.    I am BEYOND disappointed and flabbergasted. I expected so much more, and have received so much better customer service in past.   If this is an indication of where Sephora is headed, heads up, fellow shoppers! Might want to take business elsewhere from now on. I know I will at this point. Sephora, you're doing NOTHING to want to keep my business!!!!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for the suggestion, mauimalia! I will forward your feedback over to our warehouse and orders department for consideration. :)  see post
Wldflowur13
Flash Shipping $10 or $25
I was so excited to receive the invite to the Flash Shipping program. It offered unlimited free 3-day shipping for $25. I'm a little confused now though. A friend of mine was also sent an invite, but she was offered the exact same thing for only $10!! I can't help but be a little confused (and upset) that its being offered to me for significantly more than my friend. Why is it being offered to different people for different amounts? What do I need to do so that I can get it for $10 as well.  Thanks! Lisa
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Wldflowur13
SPECIAL GUEST Wldflowur13 / SPECIAL GUEST SPECIAL GUEST / replied
Thank you so much Randee, I just responded to your message. I appreciate your assistance! see post
hellopatricia
If I use a store credit/gift card would I still get beauty insider points?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Ok! I will go ahead and add the two points to your account for the exchange.  Every little bit helps!    Cheers! Kevin  see post