My husband purchased some items for me for Christmas from a Sephora store. He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points. How do I do this? Thanks!
My mom recently gifted me a Perfect Brow Pencil by Anastasia Beverly Hills. Out of excitement I automatically threw out the box and then realized it was not in my color at all. Is it possible to go in with the receipt and exchange it for a darker color without the original box? The pencil is not really used, just used once to try it on.
I made an account online, and made some purchases, but when I went into the store I gave them a different email busy accident, so now I have points on two accounts. And u don't need two separate accounts. Can I link them somehow?
Just wondering what's the protocol for a missing/stolen package? Initially my tracking number indicated the package wouldn't be delivered until Saturday, but when I checked for an update this evening, it said it had been delivered and left at my front door, which is not where the mailbox is located and I've never had a package left there before. When I went to check my package wasn't there
Hi, My last order, #3282141490, had a subtotal of $77, but I was awarded 63 points by the system. May I have this fixed, please? On a related note, I added up my after-discount subtotals for the purchases I made this year, and I'm $55CDN from Rouge. I will be making a purchase in excess of this amount by the weekend. Since the system thinks I have almost $200US before Rouge, the prompt to get the Rouge Welcome Kit will not pop up. How can I get the kit? Thanks.
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
Hi, I was sent a survey by Sephora about a month ago. I was promised 100 pts for completing it. I completed the survey but never received the points. The survey said the points should show up in my account in a week or two, but since it's been about a month, I think my points are missing. Can a mod help with this? Thanks!
Hi, I recently placed an online order (#2893263934), purchased $90.43 but only received 63 points, can you make adjustments for my points? Also, I wish to return one of the products that I purchased due to its short expiry date and it states that I need to bring the "original packing slip and return form, credit card and the product that I want to return". These are the only forms that came with my package. Will bringing the above forms, credit card and the product process the return or is there any other form that I need to bring for the store return? Thanks in advance!
I was upgraded to Rouge status a few months ago. Since that time I have not received any mailers or e-mails with promotions. I know part of the Rouge upgrade was supposed to involve special surprise gifts, exclusive events, and the latest and greatest in deals and promotions. But I haven't seen any of these things. Last year around this time I receive a great discount and have been waiting to get it again to make a large purchase. As someone who spends a whole lot of money at sephora it is disappointing that I seem to be getting less benefits at Rouge status than I did as a VIB.
so sephora pack my package wrong. They sent me somebody else order along with their recipt. I've been having issue with sephora twice this month. First they ship my order to someone else house. Now they ship me someone else order. Ive call them already. They're going to send me my correct order. But I'll have to wait for 3 TO 4 days again. I have to ship the wrong item back. What happens if I fail to ship it back because they should just let me keep it for messing up my order twice in a row?just a thought because for giving me such a hard time they should at least offer me with a dicount on my next purchase or at least ship my stuff 1 day shipping. I'm still waiting for the supervisor to contact me back.... and I haven't got any responses back yet.
During the F&F sale, I bought the Amika Switch Starter kit and an extra barrel. Today, as I was curling my hair, I heard a "pop" and my curling iron no longer was working. Of course, I no longer have the receipt, and of course, I've purchased too much over the last month that the order no longer shows up on my "orders" tab. I don't know what to do. I'm in Canada, so I can't just return in store and use the gift card online to get a new one. Help please?
I was SOOOO excited to receive my Naked 2 and complete my collection and now I am so disappointed. I opened my package just now to find that it had been damaged in shipping. What do I do/ Who do I contact?? SOS SOS SOS ((
I was very excited to finally become a VIB rouge member but now couldn't be more disappointed. I qualified from an online order and was so excited to receive the package today with my new VIB Rouge card but there was no card in my "welcome kit". So now I'm supposed to go into a sephora store to receive my card when it should have been included in my welcome kit. I'm honestly pissed off that I've spent $1000 to now be treated with such poor customer service. I understand that I don't need the card to be a VIB rouge but what's the point in the "welcome kit" if they don't even include the card???
I know it's holidays and I wish I didn't have to bother you mods . However, I have a bit of a problem with an order that arrived today. I ordered the Bite Deconstructed Rose Lipstick Trio that was on sale, and only 1 lipstick arrived! (Attached pics of all contents of the order) I placed another very similar order for my mom which also arrived today, and that one was completely fine with the 3 lipsticks in a box. You can also see the evidence in the different shipping weight of the Ontrac tracking - both orders are basically the same, with the Bite trio, the 3 samples and the promo Dolce body lotion, but one package is 1 lbs, and the other one (the correct one) is 2 lbs.
I've noticed that the wrong order wasn't signed by the packer (as shown in the photo) but the correct one was signed.
Please help me out as I was charged for the full order $35 + tax! It's so strange that this happened!
Thank you in advance and Happy Holidays!
My emails have stopped coming after my accounts were combined. i've contacted sephora over 10 times about this issue and even though they keep readding me to the email list, still no emails have arrived. Please help.
Recently, I had noticed after making a purchase that the points were not updated to my account properly, and it turned out they were being updated in US dollars, rather than Canadian. A mod than updated them for me, and informed me that I am now of VIB Rouge status, and that the changes would take place soon. After logging in today, I see that the points have changed but it still says I am a VIB, not a VIB Rouge. Just wondering how long this will take to go in effect, since the points updated almost immediately. Do I have to make another purchase before I can get my card, and does it have to be in store? I live hours away from any Sephora store, and do most of my shopping online from Sephora, so is there any way I can have my new card mailed out? Or how does this work? Would be glad if someone could help me out with this info. Thanks
While I understand that the samples change frequently, depending on how much stock there is of each item, it's really, really frustrating to add something to my cart, check out, then have to go back and select entirely different samples. It takes about ten seconds for me to add the samples and get through checkout, so to have a sample go out of stock in that amount of time is crazy. I did this about five times in a row before I gave it a break. Then I try again and this exact problem starts happening again. It's been going on for an hour now and I just don't think a sample should be selectable if you really don't have that much of it left. Just throw it in with random orders as a nice extra!