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Recieved VIB $20 off code but cannot use it
I am a VIBR. I received a $20 off code for VIB on Dec. 2 but I cannot use it. When I enter the code it said that I should be a VIB. Could you please resend me a code which VIBR can use?
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Online purchase for South Africa
Good day,   I live in South Africa and would like to know if there is any possibility to purchase your product online?   Looking Forward in hearing from you soonest.   Regards   Rossouw
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Unsuccessful Authorization
I've received this "Unsuccessful Authorization" twice now, without any notification!!!  I had no email notifying me that my order has be unsuccessful.  I find this extremely unprofessional and it seems like this is an ongoing issue, judging by others having the same complaint.   I have sent an email to customer service, there has been no reply, even though there is an automatic reply asking for patience and someone will get back to me within 48 hrs.   Frustrated!!!  
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Order was not delivered to my address
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today.   However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby.     I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo).    I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November.   Thank you 
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Haven't received $25 off $50 card or email
I'm a VIB Rouge and haven't received an email or card in the mail with my December discount. Any help would be greatly appreciated!   Thanks!
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Great Customer Service
Just wanted to thank Caitlyn for her amazing customer service tonight at the Kenwood Town Centre store in Cincinnati OH.  (12/5 around 8:00 PM).  I was shopping for Christmas presents and Caitlyn went above and beyond to make sure I got exactly what I wanted.  Thank you for the great service!
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Missing reward code
Hi, I also am a VIB Rouge and did not get the email with the reward code, although I did receive the card in the mail. Please help. Thanks!
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December Loyalty Rewards $15-$25 Off
Hi, I received my Loyalty Reward card in the mail but never received the email with the code. Can you help?
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Haven't received promotional code!
Hi. I am VIB rouge and I haven't received my promotional email for the $25 off but I have received the mail out of the announcement. Is there any way you guys can help out?
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Spent ytd
Hello    I'd like to find out what I've spent this year to date.  As well, when I became a vib member I never received my vib card, nor the makeover/anything that comes along with it. Any help is appreciated! Thanks very much.
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My account was locked, then unlocked and no way it's locked again!
This is beyond frustrating. It was locked before for having a JCPenney account under the same email as my Sephora account so they were linked. After a couple unsuccessful authorizations, I made a second sephora account so I could order something which was aggravating since I didn't have my Rouge points on the second account. Called customer service, they told me my account was locked due to multiple accounts and they deactivated the other accounts for me. My account was unlocked for over a month and now it's locked again!! Call customer service, the lady told me she fixed the problem and asked if I want to place an order over the phone with her so she can see if my account works again. I placed the order using a GIFT CARD for payment and she said it went through. Few hours later I check the order and it says unsuccessful authorization again! Call customer service again and the lady tells me the solutions department is reviewing my account again. I can't get a straight answer out of anyone and I'm getting sick of dealing with it. Why unlock my account just to lock it for the same reason you supposedly fixed over a month ago!!!!!???????
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VIB Rouge
Hi, I'm VIB Rouge but I've received VIB royalty for $20 instead of $25.  Please kindly advise.  Thank you
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Haven't received my BI code for $15 off of $50 yet
Hello! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be greatly appreciated. Thanks!
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NEVER RECIEVED $20 OFF of $50 LOYALTY REWARD IN EMAIL?
I received a mailer stating to check my email December 2nd for my Loyalty Rewards but I never got the email!
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hi, if i purchase fake eyelashes in store will a staff member be able to apply them for me?
  just asking because i have an event to go to and i'm in a rush so i wouldnt be able to do the full face makeover that they offer.
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recieved postcard but no email Dec 2
$15 off of $50 email never received.  Can you resend?
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Missing Item
Hi! I just recently ordered a couple of items but i am missing a mascara, help!
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Loyalty reward never received.
Like many other people, I never received an email with my Beauty Insider loyalty card. Any assistance in how I can get my code would be much appreciated!   Thanks, Kristen klnnewman@cox.net
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I got my holiday rewards post card but no email with the coupon code! Help!
I see a few other people haven't received their holiday coupon email. I received the post card but not the email. Help! 
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$25 off $50 Rouge Loyalty reward card
Hello, like many other users, I still have not received my loyalty reward card. I have been a VIB Rouge for some time now and would really like to get m rewad... Someone please assist me with this as I would like to get a few Christmas gifts from Sephora before the offer expires... Thank you in advace!!
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loyalty reward
Hi, I've received a $20 off reward code, but I've been a vibr since last year, shouldn't I have a $25 off? Is there anyone can help me? Thanks.
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15 off 50
Hi, I was hoping that I could get some help regarding my loyalty rewards card as a beauty insider. Although I have finally gotten in contact with a representative over phone who was able to make a note (?) so I could receive mines, I dont know when it will come. I would love to receive it so I can make my order today if it is possible at all. If anyone could help me, that would be great. Thank you so much!
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I didn't get a code for $25 off $50
I am VIB Rouge and I didn't receive a code for $25 off $50 in the mail or via email.
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$20 off email code
I haven't receive my email code for $20o off yet 
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promo code for Christmas?
Sorry, I just saw the "25 Days of Christmas" promo advertised on the webpage, but now I can't find it again and I can't remember it. Can someone tell me what this was again?
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December Loyalty Rewards $15-$25 Off
Hi, I never received the beauty insider email coupon for December-how can I get it?
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Order Cancelled, Money has been taken from my bank
Hi,   I placed an order last night, everything seemed to go through smoothly, I had 115$ taken from my account (I'm from the UK so equates to about 90GBP) and a confirmation email from Sephora saying my order had gone through. I had the beauty insider points and everything. Today I went to check the status of my order and it said my order has been cancelled - no idea why as the products were seemingly in stock and I have more than enough funds to cover the purchase in my bank account. I didn't even get an email from sephora telling me it has been cancelled. I have been trying to chat online to an advisor for the last hour refreshing the page again and again but no one is available. Am I going to receive my money back, or get my products shipped to me? This is ridiculous - it's a lot of money (to me anyway) and I shouldn't have to lose it because the funds were taken from me before my order was properly processed.    
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