CLEARING COOKIES, CACHE, AND USING A DIFFERENT BROWSER ARE NOT WORKING, NOR ARE THEY THE SOLUTION TO THIS MAJOR PROBLEM. There are multiple conversations on this issue and there has yet to be any sort of update on how the company's tech/web team is addressing it. Sephora employees continue to give the generic "we recently updated our site, please clear you cookies, etc." That is clearly not fixing the issue for the millions of costumers using Apple mobile devices, tablets, and Safari browsers. Suggesting that we use different devices/browsers is unacceptable. The site and all of its functionally should be working and accessible on all devices. This all seems very suspicious. And as someone who spends thousands of dollars every year at Sephora, I will not be buying any products goink forward unless it's something I've already used and can attest to. Without seeing reviews, I have no way of knowing if Sephora's product claims are true.
My order says unsuccessful authorization, it has been cancelled but when I checked the account balance of my MasterCard, I found that Sephora took my $118.83. What is going on? Can I get my money back? Plz help me
This has been my worst experience with SEPHORA ! I placed an order and was missing an item. they sent me the item i was missing. i tracked it and said it was delivered in my mail box,but there was nothing there.. i already asked my neighbors and no one seen the mail man leave a package. Ive called sephora and they just give me the run around and cant seem to want to help me. I also emailed them and they sent me a message saying the tracking shows it was delivered and they hope im enjoying my product, how can i enjoy my product if i havent recieved it..HELP !! HAS ANYONE HAD THIS ISSUE IM NOT SURE WHAT TO DO FROM THIS POINT
Hello. I placed an order Thursday, May 18 with my Rouge account. The order would have shipped out Friday the 19th with the flash 2 day shipping. With that in mind, my order should have been shipped and delivered by today, May 23, but status is still "in progress". I request assistance with this, as I am very disappointed with Sephora and its Rouge program. I've been understanding in the past with other issues and rarely have a problem, but is unacceptable that order hasn't even being shipped yet as of May 23. Thank you kindly for your assistance.
I placed an order on May 15 at 9:30 a.m. PT and selected Flash 2-day shipping. I did not receive any notifications that my order contained hazmat items that required ground shipping. My order did not ship until Sunday, May 21 and is scheduled to arrive sometime today. I never received any notifications about delays involving my products or general shipping issues. The only information I received was through the VIB Rouge line, which involved me calling to ask why my package hadn't been shipped. The support person was helpful in that he said there were issues at the warehouse, but could not provide me with an estimate of when my products were shipped. Did anyone else experience similar delays? I feel like the majority of my orders with flash shipping arrive 1-2 days late, but I am bothered that I'm a VIB Rouge, spend thousands of dollars at Sephora, and I waited a week without any contact from the company regarding the delay. I receive e-mails regarding backordered or delayed items from other companies all the time. I just feel like this is another example of the declining customer service at Sephora.
So so so upset. I timed my order so I could receive it in time for a gift. I wouldn't have bought it online if I knew this would happen! So frustrated. This usually never happens. I'm a VIB so I was excited to use my free 2-day shipping. I get my box, and it's not even mine! They completely mispackaged it, and now I have a stranger's makeup. Now I have to go through the hassle of 1. Returning the package 2. Apologizing for a belated gift 3. Waiting until my package comes What's worse, is that the stranger's makeup was also a bday gift! I can tell because in their notes they have a bday note. On that note, I'm also super unhappy that a stranger most likely received my full name and full address. :/
I bought the ABH Nichole Guerriero palette and it seems to be leaking some kind of liquid. Is it possible to get a new one sent to me? I don't have a Sephora near me and I really wish to keep using this product because it's so beautiful but there is something clearly wrong with it.
Hi! I have been waiting to order the Kat Von D Alchemist Palette and as soon as I went to check out it was out of stock How long does it usually take to restock these items? I love shopping Sephora online and really don't want to drive a hour to pick it up in store !
Hi there, I was noticing I wasn't getting my gift offered to me this past week.. but then I noticed I had the wrong date on. For some reason it's set to August 25th, my real birthday is May 22nd, 1993. (Tomorrow) Is there any way to make this change? Thanks, Amber
It seems others are having this issue... When I go to my Loves list, everything is gone. But when I go to an item I had Loved, the red heart is still selected. If I add a new Love, it does not show up on my Loves page. I've tried multiple computers, iPads, the app on my phone, etc. and have the same problem everywhere. I've submitted this to help a few times but just keep getting generic responses :-( So I don't know if Sephora realizes that there is an actual technical issue?
I used Apple Pay to checkout and pay on the Sephora app but I didn't get an order confirmation email and my cart is still full of the same items. My wallet app shows that the transaction was made and that the card was charged. I noticed this happened to others but I am still worried and don't know how to proceed. Please help.
Hi! I placed an order of $500+ worth of items 5 days ago, on Tuesday 5/15/17. It is now Saturday 5/20/17 and my order has not been shipped, and the order status shows as "In Progress." I've never experienced this before with any of my Sephora orders. My credit card has been charged already. Does anyone know what is going on? Thank you in advance.
Hi, I placed an order a few days ago. It was a large order so it was held for a long time and then canceled -saying "unauthorized transaction" even though it was authorized by me (the card holder). My beauty points now say I'm in the negative, but I never received my order so there are no points that could make it go negative. I also went to Sephora recently when I was near a store, and I had returned 4 100point perks that I hadn't opened because I was shipped the wrong ones and they didn't have what I wanted in stock at the store- so the cashier told me she would return the points back to my account. No points were credited back. Could someone please help me fix my points? My other concerns with the large order that is saying it is unauthorized: I had used a discount code because Sephora sent one to me for being a loyal customer. Will this code be able to be used in my future purchase because this order was void or can someone give me a new code? I also paid with credit card and gift card-- a small amount of $12 (and some change) was deducted off my gift card. How do I get that $12 (and some change) back? My gift card says there is no credit on it. Thank you for your time, waiting to hear back.
Hi there! I have a VIB card but I have created like 3 accounts on the website trying to figure out which account it is linked to. I am trying to order things online but want the points to link to my card. How can I figure out what e-mail my card is linked to? Also, how can I combine all my accounts into 1?
I have received my order of fresh skincare matchmaker set, there is a place for "choose your mask and place it here", but it's empty.
And I'm leaving US next week,so there is not time for me to get another shipment.
Would someone please help me with this order, and my I get the mask in a Sephora shop nearby or return the box?
I love my monthly subscription of beauty products. In two of my play boxes, including May 2017, I have received lip plumper's. I have updated my profile but I don't ever recall stating this is product I'm interested in. I feel like its a waste to send when I don't use this kind of product.