I just made a purchase and my beauty insider card wasn't scanning off the app and they were unable to look my account up. I still want the points added to my account, is there anyway I can add the points with my receipt?
I have Marc Jacobs Coconut Primer in my basket and try to use promo code for a sample product. It Is not being accepted as the price is shown in £ and it says i didn't spent qualifying amount in $ which in fact I am about to spend. What am i doing wrong?
So this is my situation, I had been waiting for the re release of Kat Von D's everlasting lip colour in Lolita. As soon as I got the email from Sephora saying it had been restocked, I clicked on the link only to find it had sold out already. So I waited patiently for the new shades to come out thinking, I'll buy a few at once. As soon as it came out, the shades I wanted (typically) had sold out. So I signed up to get notified as you do. And not long after they were restocked again, but low and behold SOLD OUT. So I live in the UK and I'm thinking is it the time difference? Am I recieving the emails too late in the day? It's quite frustrating because what I'm seeing is people buying huge batches of the most popular colours and then reselling them for extortionate prices. Does anyone have any tips for me? And better yet, does anyone know when the next restocking will be? Maybe there should be a limit at to how many people can buy at once?
I do not understand why! I have placed 3 orders after each other and each time they email me about 30 minutes after telling me they've cancelled my order for my safety! I don't understand why i have ordered from Sephora before using the same card details and billing/shipping adress and it still doesnt work! can somebody please help me! I really want to make an order and I can't!
I wasn't sure whether to post this question here or in the "Canada Site Update Thread" but I was wondering when we could expect to see either the re-emergence of previous promo codes (now US only) or the synchronization moving forward between the two sites of promo codes? I've gone through the thread we have on BT but the majority of them no longer work for us.
Hi, I was wondering, if I return 1 item from the original order which was over $50 (free shipping; multiple items), will I be charged any shipping fees? I know the handling and return shipping is free (if you use a label), but can someone elaborate on returning items which originally had a free shipping..
I placed an order a few days ago and according to the tracking information, after it was shipped out, it was returned to sender. There was no reason provided as to why this happened. I considered redoing my order online, but when entering in the same VIB promo code, I got this message: "Sorry, the promotion is no longer valid since you have already redeemed with a previous order." That doesn't seem right to me. I'm already a bit upset that the order was sent back in the first place, which I understand may be a problem with Canada Post and not Sephora, but I haven't actually redeemed the code since my order was cancelled. I don't want to miss out on the promo code. What options are available?
I purchased a brush at a Sephora store in Las Vegas this year (I don't remember exactly when). I only used it twice, and I really, really, really hated it. I want to return it, but I obviously don't have the receipt. Can I still return it? And also, do I have to return it at the store I purchased it?y
Hi, I bought something from Sephora but I wasn't asked if I was a beauty insider at the time so I completely forgot to show my card for the points. Is there anyway I can get my points? I asked in store but was told I had to do it online but not sure how. Also the product that I bought was supposed to be a double point item due to it being a skincare product for the month of January.
I was sent a link to reset my password but it had expired in 5 hours before I even opened up the email and now I can't access my account or reset my password. The only way I'm typing this message now is because I never signed off
I recently made an online order to the UK and all the products were great; however, I forgot that I had included the free birthday gift option in the order but never received it. I was wondering if this was some sort of error, or if it was an issue of them running out or something? I never got a message about it. Thanks
I had an older Beauty Insider card, but I was upgraded to VIB a couple months ago. Neither the original Beauty Insider card nor the VIB card are connected with my online account at the moment, and I wanted to fix this if I could.
I just created this online account but I've had a beauty insider card for a while, how do I know they are linked properly? Also yesterday I had made a purchase at a sephora and the cashier did not scan my card I think.
Hello, I become a VIB member almost two months ago and it is still not showing it on my account. I feel like I have two separate accounts right now seeing as my online account says I am just a beauty insider. I know I have way more points then what it says I have on my account. -Kenna Stacks
I wanted to compliment Tara at the West Edmonton Mall location, I was shopping for quite a few things that day (new naked smoky palette, skin care. brushes etc) and by the time I got to the perfume section at the back of the store I had just about had it with a few other of the sales people that either weren't listening to what I wanted or didn't understand. I asked one sales person for a matte bronzer in a lighter shade as I am very pale and she brought me to the self tanners to give you an example of the service I was getting. Anyway, I got to the back of the store, and I had a few scents in mind, Tara asked me politely if I needed help, I asked her for 3 different scents and she immediately took me to each one, she knew exactly where they were. I sniffed and hmmm'd and haaa'd for a decent amount of time and she asked if she could suggest one or two that I may like. I said yes and she hit it out of the park. I ended up buying 2 scents, and without me asking she took the other 3 scents I was interested in and made me small samples so I could see if I liked them on me after a few hours. She was very knowledgeable, quick, not pushy and seemed to genuinely want to give me what I was looking for. She even took a few moments to help my husband with some colognes and he ended up grabbing one as well that he most likely would have never picked up before. Thank you Tara, You made my experience that day so much better....oh, and if you get to read this; although I did not hit my Rouge status that day, I did it hit it 2 days later, so my husband was right and won the bet
Hi! I just signed up for Beauty Insider today and I was just wondering if I could get the points for my previous purchases added to this account. If anyone could help me out, that would be great. Thanks in advance, Shirley