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I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
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I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
why was the thread regarding the points deleted ?? That seems very sketchy.
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
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So this is the first issue I've ever had with online purchasing. Recently sephora opened a new warehouse in canada....it is the first online order for me I'll be receiving from here. I stalked the website all day on Thursday (fiasco) for the new becca release of champagne pop. I was able to finally purchase and complete my order around 4:30est. Normally I would receive an email right away but there was about an hour delay receiving my order confirmation...which doesn't bother me. My concern now is I still have yet to receive an email saying my order has been received or processed. The order status is sitting in "sent to warehouse". Which again,... ok I'm sure all warehouses are rammed with all the champagne pop orders... Also, my credit card only shows a pending charge when usually it is automatically right away....I'm worried my order is on the verge of being cancelled? I'll be so angry. Considering all the trouble I went through with the miscommunication for canadians to purchase this le in the first place. I'm really unhappy with Sephora in general lately. It's not a smooth of experience as it used to be. Anyone else that hasn't received a order has been processed email yet? So much for the 'faster" shipping to go along with the new warehouse.
Hi,   I just received my online order today but it's missing one item (MAKE UP FOR EVER HD Invisible Cover Foundation COLOR 115 Ivory). I've made many orders from sephora.com, this is the first time it comes with item missing. Could you please advise what should I do?   Thanks!
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
I went into a Sephora store in Ottawa today and I was told that I was not able to exchange an unopened, unused gift that I was given for graduation (Fat Girl Scrub, which has irritated my skin in the past). I was told that I needed the original receipt to exchange the product but this was never the case in the past. I've always applauded Sephora for their fantastic return policy and customer service in the past, but it looks as though that aspect of the company has gone awry just like the Rouge status (which is a whole other conversation). The sales associate informed me that this came into effect on July 1st (yesterday, when all stores in Canada are closed for Canada Day). Can someone please shed some light on this? I was never informed of this change in policy - nor do I think it's fair.
Hi, this is a little embarrassing, but i have accidentally put the wrong birthday on my profile. it says October 28th but it should really be July 28th. It's been this way for years and I'd really like to have it changed!! What do I do? 
I noticed on @katvondbeauty they mentioned that 3 of the new Everlasting Liquid Lipsticks were available in-stores starting today but I just went by my Sephora store and they said they had not heard anything about the new stock coming in. I have seen where some people have already purchased the new shades at Sephora stores. When are the new shades expected to be in all Sephora stores? 
I have an item I received as a Christmas gift (2014). It is now July (2015) and I still haven't used it. Since it's been almost 7 months since I received the item, can I exchange the gift at a Sephora store for an item that I will actually use?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
Products that I love and continue to purchase have now moved on to the not available in Canada list, including my LM tinted moisturizer, Powder Foundation and my Murad skin Care line.. Will the availability in Canadian stores be changing, or is it just a shipping issue?
Hi, I placed an order on the 29th of June with Flash 2 day shipping and it still says: STATUS:  Unsuccessful Authorization Can someone help me please?
I already have an account that has beauty insider points so i have no use for this account. But this is my active email, and my old account has my old email that i no longer go on. So i was thinking to just delete this account but replace my email from the other one. Please help
Hi! I just shopped at Sephora for the first time a few days ago, fell in love, and didn't know there was a customer rewards program for the store! I just signed up, and I would like to add my purchase to my account so that I can start the program (I've kept the receipt). Could you please let me know if that's possible? Thank you!
Help! I use Sephora brand eyeshadow in sun-kissed no78 everyday and love it, and I can't find it on the website. This is the THIRD eyeshadow that has been discontinued on me Does anyone know the shade and have a good comparison recommendation?   It's a slightly pearly light peach color. It doesn't go on very orange or pink, very neutral but just slightly warm.
I signed up for the the beauty insider card a year ago, and I don't know what email I gave them. So I tried to make an account online and now I can't use my points to my current account. Please help! I would love to shop online since all the locations near me are ALWAYS out of stock! 
I dont remember the email i used to sign up for my Beauty Insider account. Is there a way to find out?
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
Hi, I recently bought quite a few products while visiting New York but was only signed up to the Beauty Insider program on my most recent purchase. Is there any way I can add the points of the things I bought over the past week? I have retained all my receipts. Thanks.
Beware! I just placed 3 orders and soon after saw one was cancelled and was told to call customer service. Customer service said I can't place 3 orders for $1 (hairties I've been wanting to purchase) and that the other 2 orders will most likely get cancelled too. They also said they can't do anything to stop it, even if I asked them not to cancel them. They are items I legitimately wanted to purchase! Has anyone else had this happen? I understand if its a large number of orders but don't think 3 orders is that bad. 
A couple days ago I went to Sephora and bought two clearance items. One was $3.99 and the other was $2.99. So I paid about 7 dollars, and should have received 7 points, but I only received 4. Even though it's only 3 points I am missing, would I be able to receive the rest? I also still have my receipt if that would help.
Hi, I purchased items with a gift card and paid the overage (~$12) with my debit card.  When I returned an item ($20 + tax) in store, I only received the portion that I paid with my debit card (~$12), which is obviously less than the item I returned.  I keep checking the gift card to see if the remainder was returned to it, but it has not been.  What is my recourse now? Thank you.
Hi, on Sunday I went into your store and signed up for the beauty insider card. When I went again on Monday, the cashier couldn't look up my card number, and I had forgotten the card at home. Because she couldn't find me in the system, she signed me up for a new card. Is there any way to transfer the points from the first card to the second one?