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Customer Support
kevinbt
Re: VIB promos soon?
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
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sephoraadmin2
#MyColorIQ Foundation Wardrobe #SephoraSweeps on Twitter
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
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MysticalAngel
New purchases not added to Beauty Bag
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
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fatimamummy
Rouge E Mails
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
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ghkim
Sephora at the makeup show NYC 2014
I just noticed that Sephora is listed as an exhibitor at TMS NYC 2014. Can you tell me what kinds of products you will have there? Will it be many different brands or will it be primarily the Sephora brand? Will you have cosmetics, skincare, and tools/brushes? Is there any point bringing my Sephora rouge card with me to TMS NYC 2014?
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leenoyohayon
Smashbox masterclass palette 2
Hi there,   I just got my palette in the mail and am quite disappointed. I opened the box and before even opening the palette up already saw some loose powder around it, when i opened it fully i saw that a couple of the pans are basically half way popped out, the gels appear to have a very weird almost frozen bubbly consistency and overall looks like the palette was either used or damaged upon delivery. I did swatch a couple just to see if i like the quality, other than that the damage is pretty apparent, i think, in the photos. Was wondering what can be done in a situation like this.  
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Sammy611
Linking my Beauty Insider card to my account online
I am also trying to link my beauty insider card to my account online. Please help! Thanks! Samantha
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nhunka
Is Sephora going to discontinue guerlain ?
So I noticed that many of the Guerlain products are no longer available at Sephora. Also the new collection is missing (only a couple items are available) Too bad I will have to buy them elsewhere. I really wanted to buy compact meteorites.  
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TrysBeautyItems
Is there a BT Mod Who is a Facebook Mod?
Do any of the BT Mods manage the official Facebook page as well?   Before saying message Sephora's page...I can't. The message option is gone, so is the posting option. I've rarely interacted with the page, and I may have to just to keep my friend code :/
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shnymrsh
Trouble sending code to a friend
  It keeps telling me I am not registered as a VIB in the system but I am and have been since like August. Please help! If it make a difference I am using the generic form (sephoralove.com/vib) that was posted as I didn't get an email myself
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kittycarlisle
Giftopia Gift Wrap option
When ordering, I can select either the regular box or the red drawstring bag but there's no giftopia choice. When I click on Learn More there's super cute giftopia giftwrapping.   I'm in Canada, is this something not available here? Do the USA folks see a giftopia choice?
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NahiNahi
Discount for Formula X for Sephora The System not applying in cart.
Hi Sephora,   I'm trying to purchase the Formula X for Sephora The System set but after I add the system and then the nail polish color I want to my cart with my VIB code, it charges me for the nail polish. If I take off the VIB code it doesn't charge me. Why would it do that? I didn't enter a code to get the nail polish color so I am not using two codes.
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jojobe
Recalled items?
I was wondering if Sephora has recalled anything and if so is there is list somewhere. I know other websites keep a list of recalled items and I know the CDC has a list but I was wondering if Sephora keeps one.
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sephoraadmin2
VIB HOLIDAY 2013 SHOPPING EVENT FAQs
- What is the VIB Holiday Shopping Event? VIB Holiday Shopping Event is a promotion offering VIB Rouge and VIB clients 20% off all purchases from November 7-11th.     - What will be offered during the shopping event? VIBs will receive the below benefits for the entire 5 days, happening each day at your local Sephora store:     •    20% off for VIB Rouge and VIB clients, plus a discount for one guest   •    Complimentary Limited-Edition Sephora Tote   •    Seasonal Makeup Looks at the Beauty Studio   VIBs and VIB Rouge will receive an email inviting them to the event on 11/5.  If you are a VIB or a VIB Rouge and have not received the email by 11/5 please log into the VIB only section on BeautyTalk and print the invite here>  http://seph.me/17Kv3VB   - Can’t make it to a store? Share your 20% off with a friend. Online only. Click here to share with a friend>   http://www.sephoralove.com/vib/ - What does the tote look like? The tote is a striped laminated woven re-usable bag with the Sephora holiday theme.  The tote is only available for VIB and VIB Rouge clients starting November 7th online and in stores (no promo code required).      - Is the discount available at Sephora inside jcpenney stores? Yes, the 20% off discount and event are available at Sephora inside jcp stores.   - Is the discount available with Canadian orders? Yes! The 20% off discount is available in Canada, online and in stores.   - Can I redeem the 20% off offer more than once? The offer can be redeemed multiple times until November 11th.   - Can my friend redeem the 20% off offer more than once? No, the 20% off offer for friends can only be redeemed once.   - Are there any exclusions to the offer? The offer is not valid on purchases of Gift Cards or eGift Certificates, towards previous purchases and may not be combined with any other offers.                                                                                                                                                                                                                      - What is VIB / VIB Rouge? VIB and VIB Rouge (Very Important Beauty Insider) are the premium levels for Beauty Insiders.  Spend $350 (for VIB) or $1,000 (for Rouge) at a Sephora store, on Sephora.com or in a Sephora inside jcpenney location in a calendar year (January – December) and you automatically earn VIB / VIB Rouge status for that year and the next.  Learn more about the VIB and Rouge programs at any Sephora store or online at http://seph.me/HqvlXP.
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sephoraadmin2
#SephoraWicked Instagram Giveaway
Broadway fans, here’s your chance to take home a piece of Wicked. In honor of the musical’s 10th anniversary, five lucky @Sephora Instagram followers will receive a bundle containing the DEBORAH LIPPMANN Wicked set and the Wicked Original Broadway Cast Recording CD!   To enter for a chance to win, Instagram an ORIGINAL image between noon PST on September 27 until noon PST on September 30, showing off your best Wicked-inspired nail or beauty look. Be sure to mention both @Sephora AND #SephoraWicked in the caption and follow @Sephora on Instagram. All valid entries received within 72 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 27, 2013 for a chance to win.   See official rules below.   Break a leg!
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sephoraadmin2
#MarcMyMoment Sephora Instagram Giveaway
Celebrate the moment you get dressed with beauty. Three lucky @Sephora Instagram followers will receive a Marc Jacobs Beauty set including The Vamp Style Eye-Con No.7, The Lolita Style Eye-Con No.7, and the Lust for Lacquer Lip Vinyl in Boom Boom—a $146 value!   For a chance to win, Instagram an ORIGINAL image between noon PST on September 16 until noon PST on September 17 that expresses how your beauty routine completes your outfit. Be sure to mention @Sephora #MarcMyMoment in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 16, 2013 for a chance to win.   See official rules below. Good luck!  
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sephoraadmin2
#MARCMONDAYS GIVEAWAY ON TWITTER - 8/26
Last chance to enter our #MarcMondays Twitter sweeps. For our third and final giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Lolita, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Dizzy Spell—a $145 value! For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 26, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 26, 2013 to enter for a chance to win. See official rules below. Good luck!
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sephoraadmin2
#MARCMONDAY GIVEAWAY ON TWITTER - 8/19
  August just got 3x more chic. Every week this month, enter for the chance to win a set of Marc Jacobs Beauty on #MarcMondays. For our second giveaway, three lucky grand-prize winners will receive set containing four full-size Marc Jacobs Beauty products, including Style Eye-Con No. 7 Plush Shadow in The Starlet, Magic Marc’er Precision Pen in Blacquer, Lash Lifter Gel Volume Mascara in Blacquer, and LoveMarc Lip Gel in Strange Magic—a $145 value!   For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on August 19, 2013 with #MarcMondays in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The grand-prize winner will be selected at random from the pool of correct replies. Watch your Twitter feed on August 19, 2013 to enter for a chance to win.   See official rules below   Good luck!    
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sephoraadmin2
Josie Maran Model Citizen #SephoraGiveaway
Every year, Josie Maran partners with an inspirational person—Model Citizen—who proves that doing good is a beautiful thing, to create a limited-edition version of her bestselling beauty products. Then, she donates a percentage of those sales to the charity of the Model Citizen’s choice. This year’s Model Citizen is Ian Somerhalder, an actor and activist currently building a sanctuary for abused animals in his hometown of New Orleans. Three lucky winners will receive a bundle of three Josie Maran Model Citizen products, signed by Josie Maran and Ian Somerhalder—each valued at $113USD.   For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on May 2, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the question are eligible. The three winners will be selected at random from the pool of correct replies. Watch your Twitter feed on May 2, 2013 for a chance to win.   See official rules here.   Good luck!
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sephoraadmin2
#KVDGoBoldSweeps Instagram Giveaway
Beauty gone bold! We’re celebrating Kat Von D’s new book by giving away five signed copies of Go Big or Go Home: Taking Risks in Life, Love, and Tattooing and five of her new Ladybird palettes.   For a chance to win, Instagram an ORIGINAL image between noon PST on April 24th until noon PST on April 25th that depicts how you go BOLD with beauty. Be sure to mention @Sephora # KVDGoBoldSweeps in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on April 24, 2013 for a chance to win.   See official rules here.   Good luck!
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sephoraadmin2
Soap & Glory Sexy Mother Pucker #SephoraGiveaway
Who wants a beauty bundle with eleven Soap & Glory Sexy Mother Pucker products? Six lucky winners will receive a prize package from one of the UK’s most popular beauty brands—valued at $188 each!   To enter for a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on April 11, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The six winners will be selected at random from the pool of correct replies. Watch your Twitter feed on April 11, 2013 for a chance to win.   See official rules below.   Good luck!
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sephoraadmin2
#KVDBdaySweeps Instagram Giveaway!
Join us in wishing a happy birthday to Kat Von D! We’re celebrating her special day by giving away FIVE True Romance Saint palettes—each signed by Kat herself! The palette features eight shadows and an eyeliner pencil—a $36 value.     For a chance to win, Instagram an image between noon PST on March 7th until noon PST on March 8th that depicts what True Romance means to you. Be sure to mention @Sephora and tag #KVDBdaySweeps in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on March 7, 2013 for a chance to win.   See official rules below.   Good luck!      
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sephoraadmin2
ILLUME Eternal Nomad #SephoraGiveaway
Find beauty through fragrance with ILLUME! Two lucky winners will each win a bundle featuring products from ILLUME Eternal Nomad Thai Lily, Coconut Mango, and Cactus Verde lines. Valued at $186.00 USD, each package is a world of pure imagination.     For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on March 7, 2013 with #SephoraGiveaway in your tweet. All correct replies received within one hour of the trivia question are eligible to win. The two winners will be selected at random from the pool of correct replies.   Watch your Twitter feed on March 7, 2013 for a chance to win.   See official rules below.   Good luck!
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sephoraadmin2
Charlotte Ronson Fashion Week #SephoraGiveaway
In celebration of Fashion Week, “It” girl designer Charlotte Ronson is giving away two of her favorite products from her beauty and fashion line. Five lucky winners will each win a Charlotte Ronson Canteen handbag and the four-piece “On-The-Glow” Kit. Each bundle is valued at $193.00 USD.   For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on February 7, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Twitter feed on February 7, 2013 for a chance to win.   See official rules here attached.   Good luck!
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alliharris
Can I return two things, one with a receipt and without?
I bought one of those eye palette's that's for beginners and haven't used at at all because I recently got the Naked palette and that's all I use. And I also bought this primer that my friend just sent me two of. I would really like to just exchange those two things for something there. Would there be a problem with that?
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sephoraadmin2
Sephora #RebelRomanceSweeps on Instagram
Let nails inc. give your mani a double dose of love! Five lucky entrants will win the nails inc. Bling It On Kit in both Rebel and Romance, a duo worth $50.   For a chance to win, Instagram an image between noon PST on January 14 th  until noon PST on January 15 th  that depicts what being a rebel or a romantic means to you. Be sure to mention @Sephora #RebelRomanceSweeps in the caption and follow @Sephora on Instagram. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on January 14, 2013 for a chance to win.   See official rules here>  http://seph.me/10uCI8s     Good luck!
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abcdefrankie
wrong BI balance
my beauty insider balance is completely off and there is even an error in my purchase history. how do i go about fixing this?
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sephoraadmin2
SEPHORA by @OPI_PRODUCTS Gelshine At-Home Gel Colour System #SephoraGiveaway
Want a long-lasting manicure without the cost or time of a salon visit? Ten winners will receive a SEPHORA by OPI gelshine At-Home Gel Colour System and an additional SEPHORA by OPI gelshine Gel Colour.   For a chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on October 12, 2012 with #SephoraGiveaway in your tweet. All correct replies received within one hour after the question is asked are eligible to win. The ten winners will be selected at random from the pool of correct replies. Watch your Twitter feed on October 12, 2012 for a chance to win.   See official rules here>   http://seph.me/QUdbPs     Good luck!  
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sephoraadmin2
Taylor Swift Live From NYC Tweetstakes
Want to see Taylor Swift perform live in NYC ? One lucky winner will win a pair of tickets  to see her perform at the Ed Sullivan Theatre ,  an American Express Gift Card  valued at $2,000.00 USD , and the Taylor Swift Wonderstruck Enchanted Gift Set.   For a  chance to win, follow @Sephora and  @taylorswift13  on Twitter and reply to the trivia question we ask on October 8, 2012 with  # SephoraGiveaway  in your tweet. All c orrect replies received within the  3 hour   period after the  question is  asked  are  eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Twitter feed on October 8 , 2012 for a  chance to win.   See official rules here>  http://seph.me/Ti6VTM   Good luck!  
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