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THE BEAUTY BOARD #HAIRANDNOWSWEEPS
For a chance to win a $300 Sephora Gift Card and $200 hair bundle.   ENTER THE BEAUTY BOARD #HAIRANDNOWSWEEPS, AND YOU COULD WIN A GIFT CARD AND HAIR BUNDLE.   From Tuesday 6/23 through Monday 7/13, upload your best hair look to Sephora's Beauty Board for the chance to win a $300 Sephora Gift Card and $200 hair bundle!*   *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older and have a Sephora.com login and nickname to enter. Enter by July 13, 2015 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 13, 2015 and will notified by email.   See official rules below:
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NikkieNikole / NEWCOMER / replied
#HairAndNowSweeps see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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arianaj / NEWCOMER / replied
I had the same experience, can someone please help me with this?  see post
How do i get my bday present?
I know that I qualify for the birthday present from sephora but this year I was never emailed the code or whatever you need to get the present. I know that online you have to purchase something else and add it on to your basket before you checkout but i don't know how and I wasn't emailed a code or anything this year. How do I get my birthday present. Btw my bday is tomorrow (July 8th). Thanks
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Beauty Insider Link?
Hi, so I've been a Beauty Insider for months now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing Beauty Insider card to this online account and combine the points from this new online card? Thank you!
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Made purchase in store but didn't have card, could I get my points added online?
Hi there, So I made a purchase at the Walden Galleria, Buffalo location while I was on vacation on July 3rd. However, I didn't have my card on me at the time and thus, wasn't able to get my insider points. I could provide a photo of my receipt + time and all if necessary, could someone please contact me so I can get my points? I purchased the YSL Fusion Ink Foundation ($60), Sephora Collection Dramatic Felt Liner ($14), Clinique Almost Lipstick in Black Honey ($16) and Too Faced Shadow Insurance ($20) for a subtotal of $110. Thanks! 
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the New Philosophy fragrances to be available in Canada?
  Hi, I see the new Philosophy fragrance line is now available for US customers but not available to Canadian customers. I was wondering if it would be in the future since we have all the other Philosophy fragrances or if not?   tHANKS
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Summer of Bobbi Brown #SephoraSweeps on Twitter
Is a mermaid or a surfer girl your beauty muse this summer? Our new Bobbi Brown Summer Beauty #SephoraSweeps will turn you into a beautiful fish out of water. You could win a Bobbi Brown bundle filled with products to give you shimmery, buttery smooth skin with a natural-looking glow, sensuous scents inspired by the ocean, and so much more. To enter for a chance to win the grand prize featuring beach-ready products (worth over $600!) follow us on Twitter. Between July 7 at 12pm PDT and July 8 at 12pm PDT, tweet the following sentence and fill in the blank: “Hey @Sephora, my beach bag is not complete without________#SephoraSweeps” All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on July 7–8 to enter for a chance to win. See official rules below>
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beauty insider card and online?
I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
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msgonz88 / NEWCOMER / replied
how do i link my insider card to my account see post
Change to Canadian Return Policy?
I went into a Sephora store in Ottawa today and I was told that I was not able to exchange an unopened, unused gift that I was given for graduation (Fat Girl Scrub, which has irritated my skin in the past). I was told that I needed the original receipt to exchange the product but this was never the case in the past. I've always applauded Sephora for their fantastic return policy and customer service in the past, but it looks as though that aspect of the company has gone awry just like the Rouge status (which is a whole other conversation). The sales associate informed me that this came into effect on July 1st (yesterday, when all stores in Canada are closed for Canada Day). Can someone please shed some light on this? I was never informed of this change in policy - nor do I think it's fair.
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sw123 / FRESH FACE / replied
Although it is kind of irrelevant, I just want to point out that not all stores in Canada are closed for Canada Day. see post
Return product without package
I made a purchase on Apr 23, 2015 online, and I would like to return one of my product. But I don't have the original package, and I delete my confirmation email, can I still return it? Also, is it too late to return it back?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FelicityLiu,    You can still return the item to our Distribution Center, however at this point, you would only receive a store credit refund for the product beca... see post
When will *Juliette has a gin - not a perfume* will be available/in stock for Germany?
Hi to the team, I wanted to buy *Juliette has a gun - not a perfume* with sephora sirens charm - first it matched, than it was not available for Germany. Can you please tell me when it will be in stock again?   kind regards, best from Hamburg, Anabel  
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Anabel74,   I don't have information regarding inventory in our international store locations. I apologize for the inconvenience and thank you for your understand... see post
Customer service issue
Hi there , I was at one of your locations today and purchased some items and even thou I did give my vin card she did not scan it in as none of my purchases are on my account . How do I go about having them added
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jamee4,   I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Problem about credit card and purchasing
Hi I used my tdvisa credit card to make purchase, but it said that it is unable to authorize my card. So i tried four times ( same purchasing) and they all failed. However, I called my bank and it said there was nothing wrong with my card and the money was already taken. Now I would like to cancel these orders and I was wondering  what's wrong with the system? Will I get my money back? How can I make a purchase again?  Thank you.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi betty1222,   The pending authorizations you are seeing on your account for your cancelled orders will drop off within one billing cycle. If you need additional as... see post
Linking my VIB Rouge Card to my Online Account
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
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doniatoronto / NEWCOMER / replied
Hi Nika,    I am having the same problem -- can you help?    Thanks,  Donia see post
Need a color match for Bare Minerals Matte powder for color IQ 1Y05, not getting anywhere with this
Please help me with a color match for Bare Minerals Matte face powder for Color IQ 1Y05, thanks
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CallieMae,   I recommend trying the bareMinerals Matte Foundation Powder in the shade Medium Beige. :)    see post
KVD LE Tattoo Liner
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
I CAN'T start a new post???? Why is that? and when is Opal being released in Canada????? see post
Can I transfer points?
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
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ValarieSot / NEWCOMER / replied
Ahh i need help with this too! my boyfriend is surprising me with something he bought from sephora and he made an account and i told him to use mine if he wanted to buy... see post
How to link VIB card to account?
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Orin123,   Yes! I just sent you a private message to help.   Always, Danee see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cloudk2,   I can assist you with this. I'll send you a private message to help!   Always, Danee see post
Im having trouble attaching my VIB card to my account
I just got an online account and dont have my VIB card attached to the account and can't figure out where to add it. I've been a VIB member for years. Can someone help? thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi static267,   I'm so sorry for the delay in responding to your post! I will send you a private message now to help you out with your account. see post
When will St Tropez In Shower Gradual Tan be available online again?
krisdias / NEWCOMER / replied
It says Out of stock- wondering when it will be back in stock again?   see post
RECENT CANADIAN ONLINE PURCHASE
So this is the first issue I've ever had with online purchasing. Recently sephora opened a new warehouse in canada....it is the first online order for me I'll be receiving from here. I stalked the website all day on Thursday (fiasco) for the new becca release of champagne pop. I was able to finally purchase and complete my order around 4:30est. Normally I would receive an email right away but there was about an hour delay receiving my order confirmation...which doesn't bother me. My concern now is I still have yet to receive an email saying my order has been received or processed. The order status is sitting in "sent to warehouse". Which again,... ok I'm sure all warehouses are rammed with all the champagne pop orders... Also, my credit card only shows a pending charge when usually it is automatically right away....I'm worried my order is on the verge of being cancelled? I'll be so angry. Considering all the trouble I went through with the miscommunication for canadians to purchase this le in the first place. I'm really unhappy with Sephora in general lately. It's not a smooth of experience as it used to be. Anyone else that hasn't received a order has been processed email yet? So much for the 'faster" shipping to go along with the new warehouse.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautyIsPassion,   I'm sorry for any confusion surrounding your order! I'm going to send you a private message now so I can look into the status of your order for... see post
How do I use my gift card online?
I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
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SCENE QUEEN mizzash / SCENE QUEEN SCENE QUEEN / replied
Its 2015 and I cannot use my 100$ giftcard because I am Canadian...pethetic really! see post
Mods why are you deleting posts?
why was the thread regarding the points deleted ?? That seems very sketchy.
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HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
CANNOT START NEW THREAD. Sorry I had to put this here because I can't start a new thread. Another BTer complained of the same problem yesterday. Can you please rectify t... see post
Item missing from online order
Hi,   I just received my online order today but it's missing one item (MAKE UP FOR EVER HD Invisible Cover Foundation COLOR 115 Ivory). I've made many orders from sephora.com, this is the first time it comes with item missing. Could you please advise what should I do?   Thanks!
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SPECIAL GUEST linz10 / SPECIAL GUEST SPECIAL GUEST / replied
I'm having the same problem! How was it resolved? see post
Does sephora accept visa credit cards (from vietnam) for domestic shipping?
Thuydang / FRESH FACE / replied
Thank you so much. But why does sephora lock my account for security reasons? i didn't do anything. Could you please help me?     see post
Wrong Date of birth
Hi, this is a little embarrassing, but i have accidentally put the wrong birthday on my profile. it says October 28th but it should really be July 28th. It's been this way for years and I'd really like to have it changed!! What do I do? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sglf,   No need to be embarrassed :) I can help you with this, I'll send you a private message to confirm the change once it's completed! see post
Kat Von D Everlasting Liquid Lipstick New Shades
I noticed on @katvondbeauty they mentioned that 3 of the new Everlasting Liquid Lipsticks were available in-stores starting today but I just went by my Sephora store and they said they had not heard anything about the new stock coming in. I have seen where some people have already purchased the new shades at Sephora stores. When are the new shades expected to be in all Sephora stores? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bennybloom,   The new shades of lipstick are set to be available online in a little less than two weeks - regretfully as there is a fair degree of stock variation... see post
Exchange
I have an item I received as a Christmas gift (2014). It is now July (2015) and I still haven't used it. Since it's been almost 7 months since I received the item, can I exchange the gift at a Sephora store for an item that I will actually use?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi poogurt,   As it has been some time I'm not certain that the store will accommodate the exchange, however, I would suggest calling the store and asking:   htt... see post
Are you planning to notify Canadians of the return policy change?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
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HALL OF FAMER Chickibum / HALL OF FAMER HALL OF FAMER / replied
No, not cool at all :( see post