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Customer Support
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vero90pr
Any notice on the 2 year Cosmo subscription?
Hi! I placed on May 2, 2014 the 2 year Cosmo subscription promo code. It showed up when I was placing the order but not on the receipt. Then I read in the beauty talk that I had to wait 10 weeks to process the order. But it has passed more than 10 weeks and I haven’t heard anything. How can I know if I’m going to get the magazines or not? Thanks in advanced for your help.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alujan597,   I am sorry to hear that you have not yet received your first issue of Cosmo magazine. I can definitely look into this for you. I'm going to sen... see post
NickiPlums
Beauty Insider "create BI account failed"
I would like to sign up for Beauty Insider and every time I tried a message came up saying "create BI account failed". I thought if I signed up at checkout it would work, but I got the same notification! I would like to get the 81 points promised if I signed up now, how can I solve this problem?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NickiPlums! I am sorry for the difficulty you are having creating a Beauty Insider account. It sounds like this might be a technical issue on our end. I'm going t... see post
jencyjae
Sephora Collection Ultimate Travel Tool Kit 8 PC Makeup LUXE Brush Set
Will the Sephora Collection Ultimate Travel Tool Kit 8 PC Makeup LUXE Brush Set be in-stock anytime soon??
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jencyjae, The set is no longer available on our site! However, I suggest SEPHORA COLLECTION Tools Of The Trade Brush Set as a comparable item.   http:... see post
baileymgarner
Rewards Card
I just went in today and made a large purchase, but as I was paying I was offered to get the rewards card. Apparently we were too far in the payment process for these points to automatically be placed on my card, but I was told I could use my receipt and get the points online somehow. Help please? Thank you!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi baileymgarner, I'll send you a message to help. :) -Laura see post
arghyematey
Returned (accidentally ordered) 500 pt perk, but haven't gotten my points back?
The SA told me that my points would show up in a few days but it's been over a week now. Help please? Thank you!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi arghyematey, I'll send you a message to help. :) -Laura   see post
HyebinS
Can you refund my e-gift card?
I sent e-gift card to myself. But I can order any products. I want to take my money back.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HyebinS, I am sending you a private message to help.    Regards,  Kevin  see post
Alliexoxo13
Makeovers
I would like to get a makeover at Sephora-the whole shebang. I was wondering how much it costs and if it doesn't cost anything,are you expected to buy all the products afterward? And who do you ask? Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Alliexoxo13!  45 minute makeovers are available, free of charge, with any $50 in-store purchase!  I recommend booking your appointment before you go. :) Please visit the... see post
vinamrtachawla
Non refund of money for my cancelled order
Hello , One of my orders were cancelled by sephora on 8th august 2014 for 75$ After my debit card was charged and I was told it will receive my money back in a week or two and maximum it takes upto one month. It is almost a month and I have not yet received my money back. When will my money be transferred back to me ? I would appreciate if you could get my money transferred back ASAP. Thanks Thanks, Vinamrta Chawla, B.A. L.L.B.(Hons.) Advocate Supreme Court of India Former Law Clerk-**bleep**-Research Assistant to Hon’ble Mr. Justice Dalveer Bhandari (retd). Supreme Court of India
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vinamrtachawla, We understand your concern regarding the pending authorization on your account. We apologize for any inconvenience.  Temporary authorizations usuall... see post
LennLenn
in store to online beauty insider
I got a beauty insider card in store but when I signed up online it doesn't show my store purchase. How come?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LennLenn, I'll send you a message to help. :) -Laura   see post
starrbootyy
First time BeautyInsider points not showing
A few days ago at Sephora I registered for the BeautyInsider card but my purchase made that day did not transfer any points to my account. Another purchase I made yesterday transferred the right amount, though. But I am still 58 points short.. How can I fix this?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi starrbootyy, I'll send you a message to help. :) -Laura   see post
HyebinS
why did you cancel my order?
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HyebinS,   I'll send you a message with more information. see post
zoe960223
Create BI account failed
I've been trying to create a BI account but "create BI account failed" keeps popping out. I don't know what's wrong with it. Also, if I successfully create a BI account, will my purchase in the past week when I wasn't a BI member be counted? I spent around 500 dollars last week but I wasn't able to create an account.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zoe960223,   I'll send you a message now to link your accounts and register your email address! see post
cutiepie909
Missing points
Points from a past purchase never showed. what can i do to fix this?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cutiepie909,   I'll send you a message now to help out with this! see post
drm723
My card was charged twice, how can i make the second charge will be removed?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi drm723! I am sending you a private message to help.    Cheers!  Kevin  see post
lizahereee
instore purchases not giving me points
hello. if anyone can assist me. I just realized that my past purchases in-store never showed up on my account even though I gave the my email/ my beauty insider card when I made my purchases. Only my online purchases show up in my feed. Is there anyway to fix this? =[
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello! It sounds like you have two accounts. I am sending you a private message with more info.    Cheers!  Kevin  see post
kothi
my birthday is sep 30th and today is sep 1st. how Can i claim my gift now?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kothi! You can redeem your birthday online and in-store during your birthday month or 2 weeks before or after your birthday. :) You will be automatically prompted to ... see post
thekittycat100
Points Aren't Showing Up
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much! 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi thekittycat, I will send you a message to help. :) -Laura   see post
GinMaria
Return without return form
I recently purchased something online and I'd like to return it. I don't have the order summary or the return form. How do I go about returning this?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Monii- yes, the paper work that is included in your order is your order invoice or summary. This invoice serves as your receipt if you want to return any products in th... see post
mamare5
How do I delete by account?
I just went to Sephora and I signed up, but when I went online I realized that already had a different account in which my points are not in. What do I do to get my points?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Wuffa, Most likely, they misspelled your email address in the store. I'll send  you a message to help. :) -Laura   see post
Bella142
Problems with points
I made an online purchase last night and no points were added to my beauty insider card. How do I fix this? Please help!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bella, I sent you a message to help. :) -Laura   see post
Oinksters
Merging points from card and online account
Hello, can someone please help me merge my Sephora card with my online account?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Oinksters, I'll send you a message to help. :) -Laura see post
Annie77
Every time I try to joint beauty insider I get "Create BI Account failed." How can I fix this?
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Annie, This is a glitch in our system that has popped up recently.  I have submitted your info to our IT team so they can fix it & register you for our Beauty Insid... see post
luckymama90
Did I get a bad batch of Smashbox "Pout"
I think I may have gotten a bad tube of Pout.... I got the smaller more vivid one in last years give me lip set (I just started using it) but the one I got in this years seems like it has hardly any pink pigment and just seems... Lame.... Or did Smashbox redo the formula since then??
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lucky! I am sending you a private message to help.    Cheers!  Kevin  see post
sephoraaag1rl
Points & History
I am not sure what to do.. my previous transactions do not show up and my online account says I have 0 points and I am a VIB so I know I don't have 0 points.. I haven't redeemed anything either. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there! Please check your private messages when you get a chance.    Cheers!  Kevin  see post
sephoraaag1rl
points & histrory
Hi, can someone please help me sync my points / sephora card with my online account? I'm hesitant to make any online purchases now. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello! I can help with that. I am sending you a private message with more details.    Regards,  Kevin  see post
SelenaGxo
Missing Purchase and Points
I recently bought something at sephora and I checked on my account and its not showing my points or my purchases. When I bought my product the cashier told me how many points I have but I don't remember. Help
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nataliebreen! I am sending you a private message to help.    Cheers!  Kevin  see post
jesstea
Similar mascara to Korres volcanic mascara?
Hi! I'm totally heartbroken that Korres volcanic mascara has been phased out and that we (people with the mascara in their purchase history) weren't at least given any kind of warning =\. Maybe in the future you guys can let people who've bought a certain product know before you get rid of it in stores.   What is a good alternative to this mascara?
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JessicaLauryn
SPECIAL GUEST JessicaLauryn / SPECIAL GUEST SPECIAL GUEST / replied
This mascara is on sale right now on sephora.com for $10! see post
SeanS
Can somebody help me connect my VIB card with my online account?
I have a VIB card, but I have idea how to connect it with my online account, can somebody help me?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SeanS,   I can help you with this. I'm going to send you a private message to get a little more information from you.  see post
luckymama90
need help with a return
I need help with a return. Every time I get a chance to call the Sephora phone number it is closed
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You're welcome, luckymama90. Please let me know if I can help you with anything else! see post
HelenR1
Points
Hey, I just made an online purchase of 94$ not including taxes, but i only got 79 points added to my VIB account?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HelenR1, I can look into this for you! I'm going to send you a private message to a little more information from you. :) see post