Yesterday I went to the Sephora located in Hamilton Place Mall in Chattanooga, Tennessee. I want to clarify that I went to Sephora, not the Sephora in JCPenney's. I walked in with my sisters, and I was immediately greeted and handed a basket. I have been looking over Sephora's website and had a large number of items I wanted to purchase. I started to put products in my basket when a very large Sephora employee started to stand close to me and my sisters. I didn't think much of it at the time, I just kept shopping. However, this woman kept following me wherever I went, and it was quite frustrating having everyone in the store eye me down when many other people were in the store shopping at the same time. I was simply trying to shop in peace, but that wasn't possible with the pushy sales associate stalking my every move. I ended up spending only over one hundred dollars, a fraction of what I was planning on spending, but I couldn't continue to shop being disrespected in that manner. I don't know if this is how Sephora trains their employees, but if so I will no longer be a customer. I will simply buy my beauty products online directly from Benefit, Urban Decay, Bliss, etc... Shame on you, Sephora.
Will Sephora ever carry the Living Proof Perfect Hair Day Shampoo/Conditioner in the larger bottles (i.e. 24 oz)? I adore this line and only Ulta has the larger bottle (but does not ship to Canada) or Amazon. I know there was a 24 oz available at Sephora for a different line within Living Proof but I have not seen PHD.
I ordered the SEPHORA COLLECTION Get Into Shape Contour Custom Brow Kit and picked out my eyebrow pencil and when I received my order they never added in the eyebrow pencil! How do i go about getting it?
I reside in South Africa. My sister is arriving in Florida on Friday, the 27 March till the 01st April 2015.
I would like to place an order on the 26 March.
When will the package be delivered. How long does it take?
Will it arrive at her hotel by the 01 April 2015?
Last year one of the admins kindly adjusted my points to reflect the Canadian dollar amount instead of the US, but it seems to have reset in the new year as I made an $80 ($90 after tax and duties) purchase and only got 74 points. Can one of the mods help me do this for 2015 please? thank you
I purchased a 10 day CLINIQUE skincare set 2 weeks ago. I'm not impressed with the results. The 10 day supply of toner is empty, the cleanser is 1/2 full, and the full size moisturizer is almost full. Will sephora allow me to return the set in stores? I have the packaging and receipt.
Spring break is upon us and Ciaté’s NEW makeup line is here to make it the best one yet!
Enter for a chance to win a prize package of 27 amazing items from their new collection. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between March 25, 12pm PST through March 26, 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I can’t do spring break w/o my ______ #SephoraSweeps”.
Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on March 25 through March 26 for updates.
See rules here>
I am very upset my order (C11400612858024) shipped on 3/5 and arrived missing a 21$ Kat Von D Lipstick in LOVECRAFT. All of the other products I ordered arrived but I never even got an email saying this issue would be fixed. I am now writing and asking for assistance in finding the lipstick I paid so much for.
Hi! I recently purchased an Anastasia brow pencil and Dipbrow from a Sephora in JCPenney when I was visiting Tennessee from Texas. I had an associate helping me find the perfect shade, and realized after using it only a couple of times, that the colors aren't the same as she demonstrated on me in the store. I bought the Caramel pencil, but accidentally grabbed the Chocolate Dipbrow instead of the matching Caramel. The Chocolate has a redder hue than I would like, and doesn't look very good with my skin tone. Would I be able to exchange it for the Caramel instead. I wouldn't be able to go back to the original store because I am back in Texas now. Any help with this would be greatly appreciated! Thank you so much!
my sister went to sephora for me earlier today and purchased a few things. the beauty girl did ask my sister for her email address but my sister and i think it could be invalid since i do not see any beauty point info on my reciept. help???
Hi so I spend about $80 today at the local Sephora store, and they scanned my card too. However when I got home and checked online my order didn't show up, and my points didn't increase. I was wondering does it takes a little more time before the points are added to my account?
I had two accounts under two different email addresses. I decided to update my email address for the account with all of the points thinking they'd merge, but instead my points disappeared. Can we retrieve it somehow?