I was suppose to get free 3 day shipping both from my purchase amount and a code HOLIDAYSHIP. When I got to checkout, it said my location wasn't eligible for the free shipping. It has never been a problem before. I get FEDEX and UPS here all the time. So I could get my order by Christmas, I paid extra for 2 day shipping. I think Sephora needs to reimburse me for the shipping that should have been free.
Under the code YOURGIFT, I was suppose to get a Deluxe mini. The only thing I can find is the Merry mini's. Where are the deluxe? And, since I had to put this order through to get it in time for Christmas, how can I now get my YOURGIFT deluxe mini?
I have a question, since i can't ship to freight forwarders will Aramex address be fine? because i don't live in the US and i really want to purchase from Sephora. im confused because i placed orders a couple of times and it was fine to be shipped to freight forwarders. HELP PLEASE.
I ordered some clinique foundation from sephora.com but it ended up being way too dark and I would like to return it but seem to have misplaced the box it was mailed to me in which had the packing slip with the return form on it so I'm wondering if I can still return it???
Hi, Recently I've purchased and I used the promo code of blitz to try glowing set no.2. The reason I want to try this set is because I want to try out the Algenist cream which included in the bag. Few days after when I want to try the cream, then I found out this deluxe sample was missing from the bag! So disappointed
Sephora has authorized a double charge on at least my past 4 orders. Only one clears, usually after my order has already arrived, but during that time (up to a week) I am short that additional amount and overdrafted my account. It is a consistent problem. I would like an explanation of why this continues to happen. I can not afford to shop at a store that puts a hold for double what I paid.
Hi! I bought something at my local Sephora today and forgot to record it on my Beauty Insider account. I still have the receipt. Can I get the points online? Or do I have to do this in store? Thanks for your help!
In the past when I've written reviews, I remember there being a pull down menu that would let you select if you are a VIB, VIB Rouge, etc. However, it's no longer there. Under the "about you" section, it just lists my location and nothing else. And, when my review posts, I'm not listed as Rouge or even a BI. There's just nothing. I've spent a lot of money to become a Rouge! LOL I'd like the credit. Help! Thanks!
I recently got qualified as a VIB and i got the welcoming gift along with my online purchase, but why doesn't it show on my online account? I also have found my old Beauty Insider card, and i was wondering if it is possible for me to combine my old account points with my new account points?
I was doing some Christmas shopping so I decided to stop by Sephora, there I bought about $175 worth of makeup/palettes. The sales associate woman gave me a Sephora Beauty Insider card and told me 175 points would be added to my card. Later that day I went back to Sephora and I spent another $65, the sales associate slid my card and told me another 65 points would be added to my card. So now I go on Sephora.com and access the account with the E-mail I put the card under and it says I have 0 points. This confuses me because I was told the points would be added and disappointed because I was told the more points accumulated the nicer the rewards/perks, and chances are I'm not gonna be spending another $200+ at Sephora in one day anytime soon. So can anyone please explain to me what's going on? I'd appreciate any answers.
I made a purchase recently and the salesperson didn't scan my card. I still have my receipt.. is there any way I can get my points? I made the purchase with a gift card, but assume I should still be able get points for it. Any help would be great. Thanks, Gisela
Is there a problem if I'm going to ship my order to a shipping compony? like, MyUS, because I'm an international customer and i need to ship it to MyUS address so it can be shipped later to my country. it is based in Sarasota, FL. I placed an order a couple of times and it was fine but not to this address it was to another address, so I'm asking if there is going to be a problem.?
I placed an order online and 5 minutes later called to cancel it. The lady said that she cancelled it and I received an email verifying that it was cancelled but my account was still charged. I called back and that person said it would take 3 weeks to credit my account but he didn't sound very sure. What is going on here????
Hi, I ordered some stuff on December 6, but the order was suddenly cancelled and its status was Unsuccessful Authorization. I payed with my credit card and it's still charged... when do it drop from my account? And there is another order which is I placed today, and its status is also Unsuccessful Authorization even though I payed it with another card. Please advise. Thank you.
I tried to place and order but it says, The credit card visa could not be authorized for payment: An attempt to process non preapproved card with empty CVN number . i don't understand what is the problem, my credit is not empty.
On Sunday I made a purchase at my local Sephora inside JCPenney and I used a coupon I got in my email so I assumed they typed in my email like it said for them to do on the coupon but I still haven't received my points and am starting to think they didn't put my email in. Is here any way I can get those points now, after having made the purchase? Because with this purchase I should have reached the VIB status.
I tried to buy naked3 5 times yesterday but all my order was canceled. it says that it's an unauthorized payments. i used to use the same credit card, all the while it was working. what's happening in sephora? are those international buyers are not welcomed anymore?
Hello, I have two beauty insider accounts one i do not know the email and password and another is a new one i have created but i have a lot of points on my old card which i still have the physical card i just do not have my information on it anymore i forgot my password etc. i need help combining my points onto my new account/card that i was given.
I have a beauty insider card and I don't know how to link it to my account I don't remember the original email I used when I signed up for it but I just made an account and I still have my card and I've been getting points on it. How do I link my card to my account now?