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xbbkay
account inquiry
Hi, I think i may have 2 beauty insider's account. My online account does not show my recent purchase, other then my online purchase. I"ve recently purchased something at the sephora store, using my VIB card. The points on my VIB card does not match that stated on my account online. Please advise.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xbbkay! I am sending you a private message to help.    Cheers!  Kevin  see post
raemarsbarr
One instore purchase showing, the other not
I have made two instore purchases and only the more recent one is showing up on my account.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi raemarsbarr! Sorry about that! I am sending you a private message to help.    Cheers!  Kevin  see post
1337minx
I bought stuff instore, but forgot to show my BI card... can I still get my points?
I'd really like to benefit from the points and still have my receipt... is it possible?   Also could I get a new card sent out to me? Mine went through machine and dryer and is a bit wonky now.    Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes! We can still help with that. I am sending you a private message with more details.    Cheers!  Kevin  see post
sadandsassii
Points and purchases not showing up? Help!
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have mad vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sadandsassii,   I can assist you with this! I am going to send you a private message to assist you further. :)  see post
Raemarsbar
Instore purchase points not showing up
I have made two instore purchases and one online purchase and only the online points are showing up in my account.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Raemarsbar!   I think you may have two Beauty Insider accounts. I can help you linked your accounts. I am going to send you a private message to assist you ... see post
Jesscat23
Beauty Bag and Beauty Insider Points
I recently decided to log in on my account again and none of my purchases have been stored in my beauty bag. I have definitely made several purchases and have been a beauty inside for more than 3 years. Also, a year ago, Sephora was having a bonus points event where if you bought a skincare product or spent over a certain about (75 i think), you would get either 100 or 150 bonus points. Those were never added to my account and I bought the ole henriksen kit for my mom Is there any way to make sure that my beauty insider card is linked to my account? I cannot see any history of my purchases. Thank you!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jesscat, I'll send you a message to help. :) -Laura see post
cc2183
How do I know if my card is linked to my account?
I just signed up online and I am showing I have no points. I know I have made at least 1 purchase using my insider card, so how can I know if they are linked? Please help
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cc2183, I'll send you a message to help. :) -Laura see post
adarlingrose
My tracking number will not work!!!
When I go to check my order status on the sephora website, it gives me a tracking number that does not work on the UPS site it links to. I need the item on a specific date so this is a  little disconcerting!!!! Please help... 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi adarlingrose, I'll send you a message to help. :) -Laura   see post
Nikki1990
Unsuccessful Authorization
My order has a status of "Unsuccessful Authorization." I have put orders using the same credit card before. Can anyone help me with it? Thanks!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nikki, I'll send you a message to help. :) -Laura see post
CourtneyNinja
USPS shipped package still not here?!?! :(
I ordered stuff from sephora September 9th, Nail polish being one of the items so it had to ship ground. The USPS tacking number does not work and now its September 17th and still no package WTH! Should i call sephora? or just keep waiting or what? I WANT my package it was some pretty spendy stuff too! So frustrated anyone else ever have this problem with USPS? 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Courtney, I'll send you a message to help. :) -Laura   see post
Jinero311
How can I connect my account with my VIB ROUGE CARD
VIB ROUGE CARD  I have a VIB Rouge card and dont know how to connect it to my online account?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jinero, I'll send you a message to help. :) -Laura   see post
mchpham
Beauty Insider Points
hi! I recently made a purchase from a sephora store and I didn't have my beauty insider card with me. I would like to add the points to my beauty insider account. Can anyone help?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mchpham!   I can assist you with this. I am going to send you a private message to get a little more information from you.  see post
sephoraadmin2
NARS 20th Anniversary Celebration #SephoraNARSsweeps on Instagram
Help us celebrate the 20 th anniversary of NARS Cosmetics! In honor of this exciting milestone, on September 18, one lucky Sephora Instagram follower will win the ultimate prize package: an exclusive anniversary tote filled with 20 NARS cult favorites!     To enter for a chance to win, make sure you follow @Sephora on Instagram. Between September 17, 12pm PDT and September 18, 12pm PDT, post an original Instagram photo of your favorite NARS product. Be sure to include #SephoraNARSsweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on September 17—18 for updates. NO PURCHASE NECESSARY TO ENTER OR WIN SWEEPSTAKES.   See official rules below>  
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terrielizabeth
terrielizabeth / NEWCOMER / replied
Entered! Thank you so much xo see post
ClaireCh
Beauty Insider Points
hello ! i have made a purchase from a sephora store and i would like to add the points to my beauty insider account. anyone can help?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Claire, I'll send you a message to help. :) -Laura   see post
zepolacissej
Points/New VIB
So I recently made 2 trips to Sephora. None of my purchases are showing up and my points are not updating.   At the end of my second trip, I was informed I was officially a VIB. I am trying to figure out how to link my account to my beauty insider.   I would really like to sort this out before making another purchase.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zepolacissej, I'll send you a message to help. :) -Laura   see post
hipquest
Can you gift points...
to another BI?   Thanks!
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hipquest
BEAUTY GURU hipquest / BEAUTY GURU BEAUTY GURU / replied
Thanks Randee. I'm actually asking for my husband, he never uses his points. He's got a lot of Christmas and birthday shopping coming up so he'll be getting more. He was... see post
tbuss
Incorrect points received on order, can a Mod please help?
I placed an order this morning (from Canada) and received incorrect amount of points.   I was also charged in excess of 13% Ontario sales tax, so could I also receive a breakdown of the 'taxes and duties' charge?   thanks
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tbuss,   I would be happy to assist you further with this! I'm going to send you a private message to get more information from you. :)  see post
knharris91
How do I link my BI card to my online Sephora account?
I received my card about a year ago in stores and have accumulated points on it. I was going to make a purchase in store today and wanted to know my point balance. When trying to log on I was told the account could not be found with my email, so I signed up thinking it would link the BI card I have to my email. However, it did not. I now have 2 BI account numbers, when I would like to just have the one that I have accumulated points on. 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi knharris, I'll send you a message to help. :) -Laura see post
BrttByNature
I want to return!
I want to return my most recent purchase but what I wanted to know is am I also suppose to return the samples? I also wanted to know if I wo
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrttByNature, You are welcome to keep your free samples! :) -Laura see post
Crazy4Sephora1
Givenchy Sculpting Mask
I have entered my email several times for the out of stock Givenchy Sculpting Mask. I just received the email yesterday and the product is already out of stock in less than a day. I wish there was some way that a customer (Rouge level) could preorder and have it sent when it comes back in stock. No offense, but how many does the company order that it sells out in less than day? If it's that popular, there should be more ordered.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for your feedback! I checked our system and we do not have a delivery date for the masks, at this time.  I apologize for any inconvenience.  We should have an ... see post
shelsey94
Beauty Insider Points
I should have at least 100 or more points but I can't see them. Can someone help me out please? And also I don't think I know my sephora card number, or I just don't know how to look for it.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shelsey, I can help with that. I am sending you a private message.    Cheers!  Kevin  see post
boww
Times I want to ask a question in RE to a product and not allowed to do so. Why is that?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Boww, are you having difficulty replying to a thread? If so, go ahead and clear your cookie cache and try logging into Beauty Talk again.  This should fix the issue. ... see post
iren3
can I order something from sijcp that is not available at the store
I want to buy something that is only available exclusively online.  If I go to sijcp and pay for the product, can they order it and have a store pickup? Thanks
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi iren3, You can have the store assist you with placing an online order, however, we do not deliver orders to stores. You would have to provide your home or work addr... see post
ashleyn3
help beauty insiders card
I received a beauty Insiders card in store but I don't remember which e-mail I provided the cashier, is there any way for me to check?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ashley, I'll send you a message to help. :) -Laura   see post
caitlinper
Beauty Insider/VIB Card
I purchased an order online, and it said i had zero points (now 70) and that i have a Beauty Insider - but i actually have a VIB Card - is it different for online/instore purchases?  if not, how do i update my online account to show that i have a VIB Card
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi caitlinper, I'll send you a message to help. :) -Laura   see post
Alyssabobyssa
I want to link an existing beauty insider card to a new online account.
I received my Beauty Insider card in a Sephora store last week and have since made several purchases on it. I want to link up that card with this new online account so that my previous purchases are counted. I'm fairly certain that this email for my online account is the same as the one I provided in store, but there is a chance that the cashier misspelled it (it's pretty long!). Please help!
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Alyssabobyssa,    I'll send you a message to help out and link your accounts :)  see post
SweTea
How to link my online account to my beauty insider card?
I tried to get help over the phone, and they messed up my email address a bunch of times which is why I think I never got an email. Then today I tried to get help in store, but I was out all day and didn't get home fast enough to get on my email, and click the link that the sales associate sent. So now I'm trying again HAHA.. Please please help. :]
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SweTea,    Sorry to hear that! I'll send you a message to help out :)  see post
einai
One item from Ole Henriksen set is leaking
Hi,   I recently (about 2 weeks ago) ordered the "Ole La La Glow From Head To Toe Blockbuster Set" by Ole Henriksen. There are quite a number of items in the set so I didn't check all of them right away. Today I took out the "Truth is in the Eyes" tube and realized that it is leaking from the bottom of the tube - pretty unusual!  And it left a spot on the cardboard box where it was glued to also (please see photos), which I thought was just the glue before.   I realized that I could return the whole set, but the set is now sold out so I don't think I can repurchase it (all the other items in the box are fine). Is there a way I can get an exchange for just the "Truth Is In The Eyes Vitamin C Peel Concentrate"?   Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Einai! I'm sorry about that! Unfortunately, if the item was part of a set we do not have a way of sending it out by itself.  If you are close to a store, I would exch... see post
rissa129
How do i link my Beauty Inside card to my online account?
My online account and my Insider card is under the same email but the points I spend in store do not show up on my online account. How do i make it so it is all under the same account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rissa129! I can help with that. Please check your private messages when you get a chance.    Cheers!  Kevin  see post
Iheartclouds
Missing purchase history
I just discovered that an Armani foundation I recently bought, does not show up on any e-receipt, my purchase or point account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes! It should have. I am sending you a private message to help.    Cheers!    see post