I received my Sephora.com order today and none of the free samples I ordered were inside the box.. :-( Maybe it's a peak season for the warehouse? On the paper receipt that came with the order, all other products were ticked off, except for the samples.. My colleague's order also have missing items last month. It's not the first time it happened to me so I decided to post here this time and see if anyone can help? I was really excited to try these samples... :-(
I originally made an online account but only used it to browse. I shopped in store and got a Beauty Insider Card, it never attached to the account I had made online and now that I am a VIB, I would really like to have them attached so I can also shop online. Could someone please help me attach my two accounts into one?
Hi, I ordered from Sephora France, but I think I did something wrong, so now I can pick my product up in the store.. I thought I ordered it so the product would be sent to me, but obviously I did not. I live en Denmark and I have absolutly no chance of picking it up. I can not contact Sephora France or the store -the phone numbers does not work on my phone, and I cannot find an email... I am so confused, any suggestions? I hope someone can help
I ordered 3 items total in one transaction but it just came 2 items. The order number is 4050804383-01. I miss my Estee lauder revitalizing supreme global. After I ordered, the item became out of stock but I was charge for it. Then I wait one week for it to be shipped. Still, I did not get it in the package. The rest of the items are awesome. Thanks
Hi, I would really like some step by step advice plz! Okay so I signed up to be a beauty insider online, and i went to the store the next day for first time. I went to the cashier and told her I had a beauty insider account but I just never got the card. All she asked me was for my name and age and gave me a card. I also purchased a lip balm. I went online after I came home to see how many points I earned and "my recent purchases" but the lip balm wasn't there and I received no points. So is my card not connected to my account? How do I get it to be connected to my account?
Like a couple other posters today, I'm having an order issue. I put in an order, was taken to the "Thank You" confirmation page, but have yet to receive an email confirmation. Also, the items I was ordering are still in my basket, as if I hadn't already checked out. Is there a way to see if this order actually went through? I don't want to resubmit it just to get a double order. Thanks for your help!
Hi, I've tried to make two orders today and both have bee cancelled because you were "unable to confirm my payment information". When I made my second order, I made sure that the payment details, address etc. were exactly the same as the ones held by my bank. I tried emailing but haven't received any response. Can someone please tell me what the problem is and whether I can have my order un-cancelled?
I made a purchase earlier in the day and I never received a confirmation email letting me know the order went through fine. I can see the points I earned from the order and thats about it. Theres not sign of my order anywhere, it's not in my order history and the money isn't being taken out of my account. The items are even still showing in my cart even though I went through all the steps and the submitted the order and go to the page that says print your reciept and when I tried to print it it was blank page. I've never had this happen to me before. Why is this happening?
Okay, this is strange. I just got an order for the MUFE HD powder (full-size.) All my samples were there. My point perk was there. My promo code sample bag was there. The MUFE HD powder box was there. I picked up the MUFE box and immediately could tell it was way too light - sure enough it was empty ! My item was not included. I just called the Rouge line and explained to a staff member. She is re-sending the powder, which I appreciate! And I still have my travel size in my purse to use while I wait. But I made a suggestion; I asked if she could report to this to the company. As awful as it is to suggest, I don't see how you could pick up the powder box and not KNOW it was empty. Could someone be stealing products? I'm wondering if I sounded horrible for suggesting it. :-( Good old human error is certainly a possibility. But if there is a pattern of products not reaching customers from a specific warehouse or whatever, that is worth an investigation.
Hi There, I recently signed up and was approved for Sephora's Affiliate Program. The process led me to signing up through LinkShare to get started. The only issue is that I cannot for the life of me find Sephora US or Sephora CA in the program list. Any help would be greatly appreciated. I've only been able to find Sephora AU and I really don't know what I'm doing wrong. Thank you! Danie
Didn't get the 8 piece Party Picks sample in with my order this morning. Called and was not able to modify/add to online order. Once I receive my items/receipt, is it possible to go to store and get sample gift?
Spoiler (Highlight to read) I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though. I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though.
I recently became a VIB Rouge while buying something in store. It's been about two weeks and my online account isn't reflecting the change and still shows me as a VIB and tells me to spend x amount of money to be upgraded to the Rouge status. Does anyone know how to refresh this or get the status updated?