Tracking says my package was delivered and I called Ontrac and they say it was delivered. However, no package was received?? I urgently need my package because it was supposed to be a christmas present. What can I do?? Could someone have stolen it??
I bought a Lancome foundation a few weeks ago, but I didn't have my BI card with me so I gave them my email, but the purchase never registered and I didn't get the points. Is there a way to link the two together? Also I hit VIB but I never received a new card!
I want to return the bon voyage holiday Set from tarte and I have everything. To the receipt but I was wondering how they'll give me the money back? I would like cash but I know sometimes they wouldn't. For some reason, the sephora website wouldn't let me access the return policy.
I just ordered one three days ago, and my shipment arrived to my house about 2 hours ago. I am a little disappointed with the packaging of the peel. The product looks almost empty! The level line is at about the "o" or "r" in the words amore pacific on the side of the bottle. So, it's about 40% empty. For those of you who have purchased this, is this the case for all the peels? If a Sephora rep could help me out that would be great too! Thanks!
OMG..... I'm very very very disappointed in Sephora! You can't possibly imagine how furious I am right now. After multiples attempted to place orders and got cancelled and phone calls to rouge line a million times I still got my order cancelled. The last phone call the CS told me as long as I correct all those problems my orders won't be cancelled. So I corrected my shipping address,my billing address and my credit use and I can't really think of any other reason sephora should cancel my orders, but NO, somehow they still cancel my order and I will have to wait until the working hour of the hotline to call and ask AGAIN! for the FIFTH time! Seriously it takes $1000 to requalify for rouge and making a large purchase is violating the terms and conditions for personal use or whatsoever? I didn't order 10 of each product. Sephora website said naked 3 palette is limited to two per person but I don't get to order even the promised quantity of two? Or did the terms and conditions said rouge cant order during sales period, that my $1000 purchase has to be made during non sales period ?I mean if sephora offers 15% off every month I won't have to make large purchase that may, in your terms, violating the terms and condition! I see rouge here requalifying for the rouge status in Feburary and I know many of us are holding back on our purchase becox we are waiting for the chic week. So is Sephora cancelling everyone's order or they just hate me? I'm super disappointed after all the phone calls and amendments and I still have my orders cancelled. No compensation or whatsoever is ever offered after all the trouble I have gone through. It's not my fault Sephora decided not to ship to a forwarding shipping company address (where my frd works and it's a tax free address) despite I actually have successfully placed an order sending to that address before and I have no trouble sending things to that address with other company. And now I have to send the items to another frd's address that means I have to pay tax and extra shipping so I can get the items to the address they were supposed to be sent to. So I respect it's your company's policy but you should have told me when you first cancelled my order instead of saying "it's for my safety since its not a residential address" and when I confirmed its ok over the phone and placed another order to that address, which was cancelled again of course, and call the hotline that I know it's becox you don't ship to that address at all! And the third time is becox the billing address of the credit card doesn't match.For the record I have been using the same credit card information for all my orders in the past year and more than 20 of them had gone through without trouble. I dont know Wht has change but you know Wht makes me mad? I have been using the same credit card when Sephora cancelled my very first order and I have been calling to ask why my order was cancelled and the CS could have told me one of the problem is becox the billing address doesn't match. And when I finally fixed the billing address my orders got cancelled again! And this time is becox my sister is using my credit to pay for her account (she doesnt have one) and it violate the terms and condition! She was using my credit card when the orders are cancelled becox "the billing address doesnt match" but NO, they didn't tell me at that time she can't use my credit card to pay for her account. So basically I got cancelled FIVE rounds, and I had called FOUR times, (the FIFTH time tmr morning), each with DIFFERENT problems, when problem 1,2,3 can be solved in the FIRST phone call, and problem 4 can be solved on a SECOND phone call. I have been trying to place order on 2 April and now, I still got NOTHING but emails of cancellation of orders! And some products are OOS! I think I deserve a really good explanation! So much of being a ROUGE!
Hi, I didn't get samples on my order, so I was wondering if I could be compensated. Someone emailed me for my order# which I did reply back with but I never got a reply of confirmation or see any changes in my account... Thanks =]
I am a VIB Rouge member and I have been shopping with Sephora for many years now. I have been patiently waiting for my holiday reward gift card, but I still haven't received it. Hence; I started googliing, and sadly others received theirs, but there are also many others who are in my situation. I have always received it in the past via email but I got nothing this year. I'm super sad and disappointed. I even called customer service and the manager said there is nothing that Sephora can do because the offer has now expired. How can you do this to your loyal customers??!?!? I'm super sad, disappointed, and frustrated. Please help!
I put this in my basket yesterday and when I came back online to complete my order today it is saying out of stock....the product page has been taken down so there is no linke for "email when back in stock".....is this going to not be sold anymore? Thanks in advance for any help.
I ordered something online and it still hasn't come in. My USPS tracker says my package arrived at the USPS Facility in Chicago on the 7th, but it still isn't here (I live in Okinawa, Japan). Is there a problem with my order? Could my package be missing?
I received a few orders with a lot of missing items. Most of them are sold out now. Is there any way I could get a refund or something? Also, can I get this fixed without actually having to make a call, I just don't have the time right now and I don't think I can wait any longer to get this solved. Thanks in advance.
I made an online purchase about a week or so ago and was able to use a special offer to get a Sephora Sample Bag that included multiple samples. I received the package today and noticed the sample bag was not in there with the products I ordered :/ Was really looking forward to the extra samples to try.
Hi, I seem to have opened a Beauty Insider account but I already have a VIB account. Is there a way to link the two? Also, is there a way to re-subscribe to the VIB email list? I haven't gotten any messages since September, and it seems that I missed out on the big VIB deals. Thank you!
Hello, This is a quick question that I recently noticed. I am in Canada and I sometimes buy products from Sephora online in Canadian price. Recently I found out that my beauty insider points were added according to US price. I am just wondering if that is the deal. Cheers
I'm unable to use my VIB rouge reward card for an order and I'd like to use it before it expires in a few hours. Not sure if I'm supposed to use the PIN or barcode but neither are working! Please help!
I ordered a complexion kit from makeup forever, and I checked today to see if my order shipped. I saw that the kit in my shade was out of stock But when I placed my order it was actually available. Will I even get my kit? And if I don't will I be able to get my money back? Im kind of worried since this is my actual first order online and it was a pretty big order as well.
I made a purchase at Sephora today and realized when I got home I hit VIB Rouge status (or it says so on my sephora account) However, I didn't receive a VIB Rouge card or anything at the till. Am I supposed to go back to Sephora and ask them for one?
Does anyone have an experience for unreceived package before? How long does it take them to investigate and get the refund ? It has been 10 days since I've called and filed a claim. The man I spoke on the phone said I'll receive full refund from Sephora within 7-10 days but I haven't received refund and any notification or email. I just want to make sure how long does it take. I repurchased same products at my local Sephora so I'm just waiting for refund of my missed online package.....I spend over $50 for an unreceived package so I'm really frustrated.
Celebrate the holidays with a Sephora shopping spree! Starting December 12, we’ll be giving away a $500 Sephora gift card to one lucky winner every day for a week.
To enter for a chance to win, make sure you follow @Sephora on Instagram. From December 12–December 18, post an original Instagram selfie of the face you make when you get a gift from Sephora. Include “When I get a gift from Sephora I be like…” and #SephoraSweeps in the caption of your image. All valid entries received during the sweeps entry period will be eligible to win. Each winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on December 12–18 for updates.
See official rules below>