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My order won't ship
i placed my order on April 9 and it's still processing. I payed with
cash app card and it still says pending on there
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Re: My order won't ship
@MaddieT93 I'm sorry for the wait! Our teams are working hard to ship
the orders as soon as possible. As soon as your order ships, you will
receive an email with the tracking information and we appreciate your
patience.
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Missing samples and item
All 3 of my orders recently came with no samples despite me choosing
them. I order separate orders on behalf of my elder family members who
can’t online shop themselves. It’s disappointing that Sephor...
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Cancel Order
Hello there, I would like to cancel my order.
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Fleet Optics lost my package!
My package was supposedly delivered inside my building by Fleet Optics.
We’ve reviewed the camera and it shows the driver brought in packages
and only took a picture of the front lobby door not the pa...
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Re: Fleet Optics lost my package!
Fleet Optics is nothing but lazy thieves. I was supposed to receive my
package yesterday but the driver put that he was "unable to deliver due
to incomplete address/no unit number given". I don't even...
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Re: Fleet Optics lost my package!
The same thing happened to me!! The driver took a picture of the package
and walked back out with it and into his car!! I have it all on video
and found it impossible to get ahold of this company!! Th...
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Re: Fleet Optics lost my package!
Hi Mads54! That’s awful and unacceptable! On the other hand, Sephora has
gotten back to me very quickly and was nice and helpful. I just hope
when I order in the future, Canada Post would be used to d...
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Re: Fleet Optics lost my package!
Hello! same situation here too, they called me at 12:34pm to drop off my
package and asked for my buzz number but my code doesnt work for some
reason so i said leave in the lobby but the call wasn’t c...
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Re: Fleet Optics lost my package!
Same thing happened to me today. I had 2 packages dropped off in my
lobby and the courier didnt contact me but left it there. Picture was
sent of the packages in the mailroom. I went to grab my packag...
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Re: Fleet Optics lost my package!
Hi there, that’s unfortunate! It seems to happen quite often with
Fleetoptic. When I contacted Fleetoptic, they were not helpful. But when
I filed a claim here at Sephora, I’ve received a PM from them...
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2 order has the same tracking number
Spoiler (Highlight to read)helphelp Spoiler (Highlight to read)My recent
2 orders: and has the same tracking number. And the weight is totally
wrong. What can I do? It should be deliver Friday but it ...
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UNUSED GIFT CARD HAS ZERO BALANCE
Spoiler (Highlight to read)Spoiler (Highlight to read)i tried using my
gift card online just to find out it has a zero balance mind you i’ve
never used it and i was gifted this from someone i seen tha...
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6 digit pin
I got a gift card for my bday and it has a 6 digit pin. I tried to make
an online purchase and it said it needed an 8 digit pin. Is there
anything I can do?
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Re: 6 digit pin
Hi @avocawdo, My apologies! I'll send you a message. Best, Laurie
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Need w2
I’m a former employee needing to file my taxes but can’t access my
Dayforce anymore and my address on file was not updated so it wasn’t
mailed to me. Was wondering if anyone could help?
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Missing samples on 4 out of 5 orders this week
Posted last week because my first order during the Rouge event came with
no samples. Was given the usual spiel and credited 50 points. Order
number 2 arrived with one sample, yay! Orders 3, 4, 5, noth...
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Order modified, cancelled
I ordered off the website, a perfume during a sale code that was shared
with me. Only a couple days later to receive an email saying the item
was out of stock. Why was I able to order if the item was ...
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Scratched off gift card number
Hi!I received a gift card for christmas of $100. As I was trying to
access the gift card number, I noticed the last half of the digits were
scratched off but the PIN number is still visible.I tried us...
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