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Zigg63
How do I get a girly girl makeover of all time, and I'm a guy... Help?
I'm a guy that want's the girlyest makeover of all time. I want to know how girls feel when they get makeovers and why they like them. I'm not gay. I just want to feel beautiful and have fun. I'm not scared to ask a beauty stylist to doll me up. What I'm scared of is people that see me like a girl and use it to humiliate me, because I'm still in high school. I was thinking of going into a beauty stylist to doll me up in the back of the store, do you think that's a good idea? I want to express my feminine side. I wish people wouldn't judge. Can you help me girls/staff? I love girls so why cant I love girly makeup, makeovers, clothing, shoes, accessories without being judged? Help me! Also: you don't have to answer this, but would you give me a girly girl makeover, with dresses, makeup, shoes?    
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miabt
miabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zigg63,   I would suggest giving your local Sephora a call to book an appointment for a makeover.  The Cast Members are more than happy to give anyone, male... see post
davidbb
Beauty Insider Card Question
Hello everyone!   Last year I bought a few pricey items and used a new beauty insider card to get those awesome points! But over a year and a half later, I have forgotten the email address that I assigned the card to. I would really hate to lose out on all of those points! Is there anyway to find out my email address from the serial # of the beauty insider card?   Thank you!
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miabt
miabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi davidbb,   Yes!  We can attach the old BI Card to your existing account.  I will send you a message to help :)   xo, Mia see post
WolfZuki
Multiple Beauty Insider Cards and Online Account
-I have two insider cards and would like to combine them. I would hate to loose points. -Also, I want to order online for the first time. Can I link my insider to my online account?   Thanks!
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laurabt
laurabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@babyychau, I will send you a message to help you out. :) see post
jossieponza
exchanging more than once
hI, i exchanged a kat von d foundation without a receipt and got a lighter one. However, that one is still too dark, is it possible to exchange again, with the receipt i received the second time.
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jossieponza
jossieponza / NEWCOMER / replied
thank you !!! ((: see post
MooMooMilky
Can someone help me, missing points
Hi, I bought a few things yesterday and my points still haven't shown up. I don't know if the lady at the cash even scanned it at all (she was the first person at sephora not to have been.... nice.. lol) and when I asked if some of the things I bought were on sale (those sale to clear thing) she said yes but on my receipt something is regular-priced. Kinda would like to have my points on those...   I'd appreciate the help.
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MooMooMilky
MooMooMilky / NEWCOMER / replied
What a confusing order of message (my first post :P)  But thank you, I got them, I was just confused because it had already been a few hours and still nothing. Thank... see post
kalex
review submission unavailable
I've been trying to post product reviews for a few days now and keep getting "review submission unavailable". First I can't "reply", then I suddenly can't edit my posts, and now I can't review either.  What is going on?  Pretty soon I'm not going to be able to use this site at all.
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kalex,   I'll send you a message. Please respond when you can :). see post
Juicesnberriez
When are the triple points from the May Fragrance deal going to be applied?
dianabt
dianabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juicesnberriez,   The point offers will be updated on account by June 21, 2013. Thanks for your patience! see post
JMartiniano
I am trying to link my beauty insider cart with my online account but I just cannot figure it out
janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@MayaGrace13   I'll send you a private message. Respond when you can. Thanks! see post
SusannaHancock
Will 2013 Sun Safety Kit go back in stock?
I noticed that the kit is currently "not in stock". Is there a difference between "not in stock" and "out of stock", and will the kit be back in stock soon? It's only been a day and it's already "not in stock"!
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melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry Ladies.   According to our records, we do not have a scheduled delivery date for the Sun Safety Kit: Please check with your local Sephora Store http://bit.ly/1... see post
rezraveillation
Need help with getting my points for a recent purchase!
Can someone help with this?  
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keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rezraveillation Sure!  I'll send you a message for the info :) see post
sephoraadmin2
#HourglassLightFX Sephora Instagram Giveaway
From luminous to dim, recreate your most flattering light—no matter the location. We’re giving away a set of six Hourglass Ambient Lighting Powders to three lucky winners.   For a chance to win, Instagram an ORIGINAL image of beautiful lighting—anything from a gorgeous sunset to a chic chandelier. Include @Sephora #HourglassLightFX in the caption and follow @Sephora on Instagram. Open between noon PST on May 22nd until noon PST on May 23rd, all valid entries received within 24 hours from the start of our giveaway are eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Instagram feed on May 22, 2013 for a chance to win.   See official rules below.   Good luck!
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kelleyvalle
kelleyvalle / NEWCOMER / replied
I entered! I would be soooo happy if I won! :)   IG:@_kelleyvalley see post
CARepublic
My beauty insider points are not showing up in my account
I made a purchase at JCP Sephora on May 18th - they were running a special - triple your beauty insider points when you purchase a fragrance. I purchased Versace - Bright Crystal and a compact powder from Too Faced and my Beauty Insider card was scanned. I have not see the points - why is it taking so long?
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melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CARepublic,   You should have already received the amount of the total purchase already in your Beauty Bank. If you have not already seen those points, plea... see post
hollypocket
Customs times?
Hello!   I'm probably just getting overexcited about my order, but I was wondering how long it usually takes for orders to Canada to clear customs? Thanks
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keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hollypocket It can take 3-5 business days once it is delivered to our border facility. You should receive an email once it ships from there with the Canada Post track... see post
girlinthedress
Beauty Insider Card/Online Account
Hi, I registered for a Beauty Insider Card in store and made an account online using the same email and details I gave in store. The problem is is that the two accounts are not connected (both have different number codes) so is it possible to merge the two? Thanks
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keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Jmbennett I'll send you a message to help :) see post
kaitykat7
illamasqua paranormal nail varnish
I just went to buy the Illamasqua paranormal nail varnish and ouija, seance, and omen have disappeared from the site. Will they be coming back?
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kaitykat7
kaitykat7 / NEWCOMER / replied
Ok, I was just worried because I was able to add all 4 colors to my cart on Saturday, and now none of them are available anymore. As long as they are coming back, I can ... see post
1234jess
online rewards
My rewards have not been showing up on my account. I've made many purchases since the last ones posted on my account. Help pls?
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 123jess,   I'll send you a private message to discuss this with you in more detail. :). see post
redrose04
I download the iPad app but can't see the code for free felt sleeve.
i can't find the vocoder for free felt sleeve. thanks
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melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Redrose,   You can find the code once you have download the app by going to mobile offers on your device. Please let us know if you are still not able to locate t... see post
gregory519
ORDER LACKING 3 FREE SAMPLES
Hi,   I ordered Sephora Favorites Bottle Dreams Fragrance Set for my girlfriend online because she wanted the 3 free samples in stead of getting it at the store but we just got the package now and there were no samples in the package. The packing list didnt even have the samples I picked out for her. My girlfriend is not happy now. So disappointed with your customer service.  
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melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gregory519-   Oh no! I'll send you a message right now to help out and research your order. I had to edit your post and remove your order number. We do not ... see post
violalea
Orders last saturday (and sunday and yesterday) have not shipped
Please take a look at my 3 orders especially the 2 orders that I placed last Sat and Sunday.They have not got shipped yet. Usually when I placed an order, the latest it would get shipped was the next day. Sometimes I ordered in the morning and I would get shipped in the evening. Thanks. I appreciate your help.
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi violalea,   I will send you a private message to discuss this in further detail. Respond when you can :). see post
jinkx
Link beauty insider card to my sephora account
Hi,   Can someone help me to link my beauty insider card to my sephora account.   Thank 
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keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Nicole123421  I will send you a message to help :) see post
deeeceee
NO points?
i bought the narciso rodriguez essence perfume may 10th and during that time it was triple the points, on the email it says bonus points will be added to my account by june 21st, but it doesnt even show that i bought the perfume altogether. will the whole thing show up on my account or just the bonus points? thanks i hope its not too confusing and im making sence
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btmod1
btmod1 / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Deeeceee, I'll send you a message to help you out! -Laura see post
1712nelehmi
Combine two beauty insider cards
Hello, my sister gave me her beauty insider card. So I have two cards now, can I combine both? Can I add the card of my sister and the points that are on it to my account?
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btmod1
btmod1 / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 1712nelehmi, I'll send you a message to help you out. -Laura see post
mema00636
I signed up in store with an old email address, I have since changed my email.
I signed up in store with an old email address, I have since changed my email therefore my points do not show up online, but the last time I was in store, I had 498 points, so I would like to have my points show up online, especially I have been upgraded to VIB status.     Thank you,
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dianabt
dianabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello mema00636,    It sounds like you may have two accounts. I'll send you a private message to help you out with that!     see post
whitney01
Merge beauty insider card with online account
I got the card a couple of years ago, but have only just made an online account. Can I merge it so that my card is linked to my account?
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btmod1
btmod1 / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RachKaelynn, I'll send you a message now. :) -Laura see post
whigrose
Triple fragrance points for online orders
Quick dumb question: If I placed an order online on May 18th, will it count for the triple fragrance points if it doesn't ship until after the promotion is over? In other words, do you go by the order date or the shipping date? I waited until the Sun Safety Kit came out to complete my order, which included a rollerball. So glad it came out at the last minute. Thanks for the help! Heather
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whigrose
whigrose / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh I don't mind waiting. I know they wait to credit them. I just wanted to make sure my order would qualify for the points based on the day I placed the order. Thanks! see post
michjkim
PTR Beauty in a Box: Eyes to Die For Kit???
Can someone give me an approximate date that this will be in stock???  TY!!! 8)
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michjkim
michjkim / BEAUTY BUFF BEAUTY BUFF / replied
thank you. :) see post
Olivyah
Order Help
Hi I've literally spent over 2 hours trying to get my order to go through. I'm getting some random error and having issues with the website (just sephora, everything else works fine). I know for a fact that the multiple error messages I keep getting are wrong, and I've double, triple checked everything just in case. So pissed off, was trying to put in a large order for the end of the triple points fragrance event. Is there a staff member online that can help? Thanks!!
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'll send you a private message to discuss this with you in more detail. see post
rhonddali
points missing??
I have made purchase in store but points are not showing up on my online account. Please help...
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rhonddali,   I will send you a private message to discuss this in more detail. Please respond when you can. see post
MarilynnMC
Item missing from purchase history & points
I recently purchased the Lady Bird Palette on May 11th, but I do not see it listed in my purchase history. What do you need to credit my points & add it to my purchase history?
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janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MarilynnMC, I'll send you a private message to discuss this with you in more detail right now. see post
mflshopper
2013 Sun Safety Kit release
When will the 2013 Sun Safety Kit be released? I know they go very quickly and I want to be ready!
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melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry Nargisn. At this time the Sun Safety kit is not able to be shipped to Canada. We apologize for any inconvenience and I will be sure to forward your feedback abou... see post