Re: Lost Points
Hi @Nessa1976, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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Re: Lost Points
The same thing happened to me and honestly I am disgusted by the
customer service. 3500 points gone. Will be loyal to Ulta
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Re: Lost Points
Hi @Kayjaywright Points will expire if your account has been inactive
for 12 consecutive months or more. You can keep your account active by
making a purchase or redeeming a reward or the birthday gif...
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Re: Lost Points
Hi @ReneeOsch, I'm sorry, points will automatically expire if your
account is inactive for 12 consecutive months or longer. To keep the
account active, you must make a purchase, redeem a reward, or th...
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Re: Lost Points
I am the same…I used to lived in the states and went shopping at Sephora
often and saved about 2,500 points. Every time I purchase at the store,
a shop person asked me if I use the points or save them...
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Re: Lost Points
I, too lost many points. This is a terrible policy and very poor
customer service. I will make it a point to not shop at Sephora anymore.
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Re: Lost Points
Hi @elleyyz Points will expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase or redeeming a reward or the birthday gift. I'...
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Re: Lost Points
Hi @YukiJo I'm sorry to hear about your points. Points will expire if
your account has been inactive for 12 consecutive months or more. You
can keep your account active by making a purchase or redeemi...
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Re: Lost Points
I sent a message back to you but have no replies yet. Hope to hear from
you soon!
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Re: Lost Points
Hi @YukiJo, My apologies! I see your message was successfully sent to
Danee and she will be responding as soon as she's able to. Thank you!
Warm regards, Laurie
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W2
Hi, Im an ex employee and need help requesting my w2 thanks
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Re: W2
@ShayRey I will send you a PM.
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Re: W2
@lauura14 I will send you a PM.
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Re: W2
I am a previous employee as well and I need help accessing my w-2’s from
previous years.TIA!
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Re: W2
i am an ex employee and need help accessing my 2023 W2 as well. could
someone help me?
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Re: W2
@maliyah6420 I will send you a PM.
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Re: W2
Hi, I'm an ex employee from 2023. Could I get assistance as well to
access my w2?
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Re: W2
@ericike31 I will reply to your PM shortly.
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Same Day Delivery Subscription
Hello, I would like to cancel my same day delivery subscription, I am
currently on the free-trial. I keep getting an error pop up whenever I
click on manage subscription so your help would be appreciated! Thanks.
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Sephora Sale
Is the way the sale works is they increase regular prices to make up for
it. I noticed today the prices have increased to more than normal.
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Re: Sephora Sale
I noticed that too for several products I usually buy went up more than
30% before the sale. There are several threads about this. Customer
service keeps saying that people are looking at Canadian pri...
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Re: Sephora Sale
@Fern It sounds like you may be viewing our Canadian site in error. On
our mobile or desktop site, you can switch on the basket page. On our
app, go to your profile and select app settings to update your country.
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Unable to cancel order just placed
Hey I'm trying to cancel an order I placed about 25 mins ago. I have
been trying to cancel it since right after I placed the order because
it’s the wrong product. I keep getting "Sorry, we are not abl...
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Order is missing
I placed an order during the sale using a 20% off code my friend gave me
but I have not received my order. I'm extremely disappointed not only
that my order was not delivered to me, but that when I co...
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Gift Card Fraud
*update: After posting my issue (below), someone from Sephora customer
service contacted me and asking me to send a copy of my card. I did sent
what was asked hoping i can finally get help since I’ve ...
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Re: Gift Card Fraud
My gift card funds were stolen and it happend much like it did to you. I
received a gift card and it didn't look tampered with, I had to scratch
off the back to be able to add it to my payment methods...
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Missing samples from past 2 orders
My most recent 2 orders came without any of the samples. I was
specifically looking forward to the samples I selected,as they were for
products I have been wanting to try. I let it go the first time, ...
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Re: Missing samples from past 2 orders
Something is wrong with my DMs. It wont let me respond to yours. I sent
you one though. Hopefully you will see it and respond. It not please
provide me info with another way I can reach customer support. Thanks
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Re: Missing samples from past 2 orders
I can not find a bell or envelope or your message. This is extremely
frustrating. I am older, and don't use computers like this. I already
provided you the info you asked for. Can you not answer me here PLEASE?
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Re: Missing samples from past 2 orders
Im sorry but I am unable to reply to your DM. I clicked the link in the
email I received and it just opens the app. It doesn't take me to my
inbox, and I can't seem to even FIND my inbox. Moving forwa...
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Former employee needing w2
Hi! I'm a former employee, I resigned in June 2023 and am not able to
retrieve my w2 because I am locked out of my account. Any chance you can
help me? Anything is appreciated. Thank you
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