Damage product
Hello I just received my delivery today and one of the product was
damagedits one of Sephora eyeshadow single in colour pyramide. This is
something I have been anticipating to receive and I don’t kn...
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Re: Damage product
Hi @Ltasnim, I'm sorry to see this! I'm glad to see another agent was
able to assist you further. Best regards,Laurie
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Unsuccessful Authorization on most recent order
Hello,I am a Sephora VIB member. I just made a recent purchase online
during the Sephora savings event. When I went to go check my order
status, it said unsuccessful authorization. I do not understand...
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Credit Card Rewards
My credit card rewards aren’t syncing up with my app account. Help would
be most appreciated, thank you!!
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Re: Credit Card Rewards
Hi @makeupmaggs, I'm sorry for the trouble and I'll send you a message.
Best regards, Laurie
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Gift card
I received a gift card that was suppose to have $15 in it but when I
tried to use it in store it had $0 balance. What can I do 😭
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Points
hello, I have had 300 points in my account and after changing my
cellphone and installing a new Sephora app I seen my points are zero!?
can I ask why!? Can I give my points back cause this is so unfair!
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Re: Points
Hi @Shadiiiijoon oh no! I'm sending you a PM.
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Forwarding Address
I have been a loyal customer for years and recently placed an order
during the Sephora sale. One of my packages was missing two items and
another item arrived damaged. Spoke to customer service and th...
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Same day delivery won’t let me checkout
Hello, Is anyone else having issues with Same Day Delivery checkout? I
click checkout and it tells me I have nothing in my cart when I have
about 7-8 items in it for same day….
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Re: Same day delivery won’t let me checkout
Hi @MandiLH, I'm sorry about this! You may want to try signing out and
signing back in, or switching to another device. If you need any
assistance with placing your order, please call 1-877-SEPHORA (1...
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Order still hasn’t shipped
I placed my order on 4/7, and there was an estimated delivery of 4/12.
I’m Rouge status, and it still hasn’t shipped. Today is 4/11. This isn’t
typical for my experiences.
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Order lost?
I think two of my orders might be lost. I order 4 packages all together
and 2 have been delivered but two are stuck in the waiting for carrier
status. They were all being delivered to the same city an...
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SEPHORA CREDIT CARD SCAM
THE SEPHORA CREDIT CARD IS A SCAM I have been a Sephora customer for
several years. Last year, I was shopping at a retailer and the cashier
offered and asked if interested in the Sephora Credit Card. ...
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Re: SEPHORA CREDIT CARD SCAM
I wish I would have come across your review before applying. My
application hasn't been approved yet so I called the customer center
(Sephora and Comenity) asking it to be cancelled. No one was able t...
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Re: SEPHORA CREDIT CARD SCAM
WHY WOULD SEPHORA VISA CONTINUOUSLY CHARGE ME $2.00?? FOR WHAT? I HAD A
ONE TIME PURCHASE ON THIS CARD. I PAID IT ON THE DUE DATE AND STILL WAS
CHANGED A LATE FEE. I PAY THAT AND NOW YOU ARE CHARGING ...
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Re: SEPHORA CREDIT CARD SCAM
I have had the same issue. Signed up in October and never received card
or bills only to call 2 months later about late fees. This company/bank
just signs you up to loot all the possible money from late fees.I want
my late fee refunded.
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Re: SEPHORA CREDIT CARD SCAM
@GreenKanya I am so sorry to hear about this! Please contact Comenity
Capital Bank directly as they should be able to further assist with
this. Please call: 1-866-841-5037 (Sephora Visa) 1-866-864-778...
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Re: SEPHORA CREDIT CARD SCAM
Same issue here. I cannot log into my account with the account number,
and they refuse to provide me with statements. I receive mysterious
charges without knowing what happened.
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Re: SEPHORA CREDIT CARD SCAM
Exactly! It happened to me too. Can we submit dispute? Or is there
anything we can do on this? I called customer service (10x), sent secure
message. So far has no result. It’s so frustrating.
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Re: SEPHORA CREDIT CARD SCAM
Please me too! This happened to me as well, I got hit with 110 with no
purchase. I am trying to shut down my account, I changed cards this is
horrible the worst part is my credit score.
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Re: SEPHORA CREDIT CARD SCAM
@OGmadi95 I'm sorry to hear that! If you are seeing a charge you do not
recognize and/or would like to close your account, please contact
Comenity directly by calling 1-866-841-5037 (Sephora Visa) 1-8...
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Re: SEPHORA CREDIT CARD SCAM
Hi all, I have faced a similar issue. I signed up for the card in
person, and was approved in person. The card was never delivered to me,
and I kept getting strange calls for debt collection and payme...
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Re: SEPHORA CREDIT CARD SCAM
Hi @PS1034 I'm so sorry to hear about this! I recommend contacting
Comenity Capital Bank once more and request to speak with a supervisor
for further assistance. Please contact Comenity Capital Bank b...
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Re: SEPHORA CREDIT CARD SCAM
Hey!! This is shocking and horrible. I keep getting calls from Commenity
Bank where they FINALLY left a voicemail and my good credit has been
sacked by a SUPPOSED CREDIT CARD that I have with Sephora ...
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Re: SEPHORA CREDIT CARD SCAM
Hi @DCKC, I'm so sorry to hear this happened, and I'll send you a
message for more information so we can look into this further for you.
Best regards, Laurie
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Re: SEPHORA CREDIT CARD SCAM
Also having this exact issue. I can’t find an account number anywhere
and I just keep getting hit with late fees and now my credit has
plummeted, which has been a nightmare since I’m in the process of...
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Re: SEPHORA CREDIT CARD SCAM
Same thing happening to me on a closed account and I don't even know my
account number as I wasn't monitoring. Shame on you Sephora this doesn't
look good!! Dropped my credit score 46 points which is ...
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Re: SEPHORA CREDIT CARD SCAM
I'm trying to prevent this from happening to me. I just got my first
piece of mail from sephora and I'm trying to pay off this card fast, but
I don't know what my account number is. I would really appreciate it if
you could help me find it.
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Re: SEPHORA CREDIT CARD SCAM
I have the exact same issue!! Got the card in mail, activated it but I
can never locate the account number anywhere (and it was NOT the
16digits credit card number) to view and pay online!! Calling does not
help either!!
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