Re: No Free Samples
@Karthik26, sample availability can vary from store to store. However
you are welcome to consult with a Beauty Advisor in store to see if they
have any samples available.
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Re: No Free Samples
I visited the store today, but they bluntly rejected what I conveyed
stating that it was an online order issue and the store cannot bear
responsibility. I'm feeling helpless right now. I really wanted to try
out those fragrances
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stain on my sol de janeiro bottle?
i just got my package this morning, and when i opened it i notice that
there was a stain on my lid underneath the wrapper. when i opened it and
tried to remove it, it smudged everywhere, does this happen to others?
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sephora giftcard
how do i use my sephora gift card? i have a gift card for sephora but
don’t know how to use it on the app.
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Re: sephora giftcard
Hi @nikki2035422, In the Payments section at checkout, you would click
"Add New Gift Card" then enter the gift card details. Thank you! Best,
Laurie
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Missing samples
missing samples ….hi …. I hate to complain and I have always had such
great service from Sephora … but the last 4 packages that were delivered
had none of my samples in them. Just wondering why….
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Re: Missing samples
Hi @maryjotro, I'll send you a message shortly and your email was
removed for security purposes. To respond to your messages, please click
your Community Profile > Messages. Thank you! Best, Laurie
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exchange options if the product is out of stock?
I ordered the Melt Bad Side Zodiac Fire palette in the sale. It arrived
with two colors broken, so I was hoping to do an exchange, but the
product is out of stock online. Will I only be able to get a ...
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Cancel order
Hello, I’d like to cancel my order. Order number is ---
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Re: Cancel order
Hi @yiyilala, I'm happy to check on this and I'll send you a message.
Please note, the order number was removed from your post for security
purposes. Best, Laurie
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Random Sephora Experience Charges of one cent
I have four pending charges of one cent each from “Sephora Experiences.”
I have never had any kind of Sephora experience or made any type of
appointment. Why are they charging my debit card 4 cents?
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Multiple emails linked to same account
I have different emails linked to the same account with the same phone
number. How can do I get rid of the other ones and only keep one email
active?
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Refund
How long does it to receive a refund on an item that was ordered for a
pick up but ended up being out of stock in store? Or could I exchange it
for something else?
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Re: Refund
@luvvani If an item was cancelled from your order, you would not be
charged and the pending authorization is typically released within 1-7
business days, depending on your financial institution.
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Birthday gift
Is it true we can claim our birthday gift anytime of the year?? Bcuz my
birthday is in Dec and all of the gifts are not available in store due
to holiday season. So it would be nice to claim it some other time than
the holiday time
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Re: Birthday gift
@Fatumiii Your birthday gift can be redeemed at any time during your
birth month or within 2 weeks of your birthday.
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My package says delivered and never arrived
Hi Sephora, I was super excited to receive the new Sephora favorite
fragrance collection and was notified my package was delivered but when
i arrived home it was not hear nor in my mailbox:(
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One #, 2 diff accounts. Points not linked :/
Hello, I noticed my cell number I give has 2 accounts with different
email addresses, one is my email I used for the app and the other one is
incorrect (error w/email). There are purchases and items t...
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