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No more UberEats for delivery
Why can’t Sephora use a different carrier for same day delivery like
shipt, UberEats everytime is an issue…I ordered for same day delivery at
7am and by 1230pm the driver called and said he was at a d...
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Linking Physical Sephora Card # to Account
Hi there, I have had a Sephora VIB card for 10+ years and I finally got
around to making an online account. However, I need to link the card
number to my account. I am sure I have points, but nothing ...
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Employee number
I’m wondering how you would find out who rang you up/helped you, had an
absolutely terrible experience with an employee today and I should’ve
asked to speak to the manager but didn’t. How would I find out who she
is?
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Didn't receive samples that were ordered
In my most recent order, I didn't receive the two samples I ordered--I
received two different ones that I can't/wouldn't use. I just noticed
that the samples I did order are showing up as possibilitie...
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Re: Didn't receive samples that were ordered
@szooszoo Sorry to hear that! Please note, substitutions will be made
for out-of-stock samples. This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples And on...
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Not received my Package
Sephora did not give me any refund for my 600$ package . Sephora kept
directing me to carrier and carrier kept sending me back to Sephora. So
yes, i lost my 600$ . The customers need to go through thi...
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points from receipt
I recently placed an order thru doordash and wasn’t able to my Sephora
and doordash accounts. Please advisehow I can add the points from the
receipt. Thanks!
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Broken products
I just received this in the mail yet one of the shades was broken.
Would returning it be the best option? Cause I still want the palette
but I got it during the sale so would I still be able to get i...
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Re: Broken products
Hi @riri123, I'm sorry to see this! I'll send you a message shortly.
Best, Laurie
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Account
Hi! My birthday is incorrect on my account. Can you please help me
update this to May 17? Thank you!
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damaged product
i ordered Sol De Janeiro 59’ and when the package came it was half gone
and the bag was soaked
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Former employee needing W2
Hi I am a former employee and don’t have access to my dayforce account
anymore how can I get my W2 form. Need help ASAP please
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Re: Makeup By Mario F4 Brush
@Lucida We don't have a restock date available at this time. I recommend
signing up for notification on the product page or checking with your
local store.
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Trouble checking out
I can't check out with Afterpay or Klarna. I've reached out to Sephora
and Afterpay customer service and everyone just wants to point fingers
at each other & not help
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Klarna not working during sale?
Spoiler (Highlight to read) I am trying to make a purchase using klarna.
I use it all the time here and I don't have an owing balance. I'm all
paid up so I don't understand why I can't make purchases ...
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10% off text promo not working
Hi!
I tried to use text MSG promo code, but it says “offer available to
select BI members.” Any idea how to use it?
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