i bought the narciso rodriguez essence perfume may 10th and during that time it was triple the points, on the email it says bonus points will be added to my account by june 21st, but it doesnt even show that i bought the perfume altogether. will the whole thing show up on my account or just the bonus points? thanks i hope its not too confusing and im making sence

Hello, my sister gave me her beauty insider card. So I have two cards now, can I combine both? Can I add the card of my sister and the points that are on it to my account?

I signed up in store with an old email address, I have since changed my email therefore my points do not show up online, but the last time I was in store, I had 498 points, so I would like to have my points show up online, especially I have been upgraded to VIB status.     Thank you,

I got the card a couple of years ago, but have only just made an online account. Can I merge it so that my card is linked to my account?

Quick dumb question: If I placed an order online on May 18th, will it count for the triple fragrance points if it doesn't ship until after the promotion is over? In other words, do you go by the order date or the shipping date? I waited until the Sun Safety Kit came out to complete my order, which included a rollerball. So glad it came out at the last minute. Thanks for the help! Heather

Can someone give me an approximate date that this will be in stock???  TY!!! 8)

Hi I've literally spent over 2 hours trying to get my order to go through. I'm getting some random error and having issues with the website (just sephora, everything else works fine). I know for a fact that the multiple error messages I keep getting are wrong, and I've double, triple checked everything just in case. So pissed off, was trying to put in a large order for the end of the triple points fragrance event. Is there a staff member online that can help? Thanks!!

I have made purchase in store but points are not showing up on my online account. Please help...

I recently purchased the Lady Bird Palette on May 11th, but I do not see it listed in my purchase history. What do you need to credit my points & add it to my purchase history?

When will the 2013 Sun Safety Kit be released? I know they go very quickly and I want to be ready!

If I make a lot of orders, let's say 50, but I pay for all of them separately in different orders, do you guys bunch up all of the products in one box together or do you keep the orders separate? I would like for them to be bunched up in one box if that's possible, but I like to buy each product separately for my own reasons. Thanks!

Hi!   I am from the United States, and I stumbled upon a Sephora in France. I purchase a lipstick but they could not take my VIB card ): Can I still get my points? Or will I lose out on my points???   Thanks!! MK

I ordered a Phillosophy 32 oz shower gel with a pump and the pump broke after only a couple of uses. Can I get another pump? If so, how?

Hi, I reached VIB status a while ago, and got the first emails saying I would get elevated benefits. But I haven't been getting any, or seeing any offers. I'm not getting any VIB emails, even though I'm subscribed to them (and have added sephora@shop.sephora.com to my address book). I also have been receiving very few emails from sephora (beauty insider, general promotions, news, etc). 

Hi,   Can someone help me to link my beauty insider card to my sephora account.   Thank 

After placed my order I immediately got a confirmation email form sephora and my bank account balance changed. But today I check my bank account again, I realize that the process to transfer money to sephora was disappeared. So I login to my account in sephora to check my order status, and I found out that my order status is Unsuccessful Authorization. Dose it mean my order is canceled?  I don't mind if it was canceled because I would like to may a change in my order anyway. I just want to hear some answer form sephora to make sure that it is completely canceled. It was the first time I shop online with sephora so Please help, thanks.  

is it going to be In stock again soon? I'm trying not to buy other brand for now just In case it will be available soon. thank

Hi, I have a regular gift card and an e-gift card. Can I redeem both on one online order through the website, or do I need to call customer service?

I just wanted to pass along some major kudos about the amazing new Sephora in a nearby mall. I'd name it publicly, but I'd rather not disclose my location. They were using the tag "beauty moves forward"- and it really did!  If this is the new standard, Sephora has raised the bar again. I could've stayed and gawked for hours but didn't want to test my resolve too much.  Bravo!

Hi! So I became a beauty insider member about a month ago I have made purchases during that time. When I use my card in the store my balance is correct, however my online account lists that I have no points. Is there any way to fix this?

Hi, my birthday was May 11th and I'm wondering how do I add the birthday gift to my basket? every time I click on it I am forwarded to a facebook thing that does nothing, and there is no option to add it to my basket at checkout...

Who wants perfect summer hair? Style it sleek and straight or bouncy and curly with the prizes in our latest #SephoraGiveaway. Three lucky winners will receive two styling tools from GHD—the Candy Collection 1” Professional Styler in Mint and the new Air Professional Performance Hairdryer, a prize package worth $424 USD.   To enter for the chance to win, follow @Sephora on Twitter and reply to the trivia question we ask on May 16, 2013 with #SephoraGiveaway in your tweet. All correct replies received within an hour of the trivia question are eligible to win. The three winners will be selected at random from the pool of correct replies. Watch your Twitter feed on May 16, 2013 for the chance to win.     See official rules below.   Good luck!

Does this promotion include all fragrances? I have COACH Poppy ITEM # 1282219 1.7 oz Eau de Parfum Spray in my cart but it doesn't show that it gives me 3x the points

I recently got my online account and card account combined, but I don't think one of them is correct. My entire shopping list was deleted and there are also items in my purchase history that I never bought. Please advise what I can do to get everything back to normal with the two accounts combined.

I want to return a bottle of Clarins Vital Light Serum. However, the box for it is not in perfect condition. Does that matter if i have the receipt still and it's still within 90 days? 

Can I return an item from a Canadian Sephora to an American one? How would the exchange rate work?

-I have two insider cards and would like to combine them. I would hate to loose points. -Also, I want to order online for the first time. Can I link my insider to my online account?   Thanks!

I can post comments to posts, but I can't reply to individual comments.  When I click in the reply to post box, a gray box appears that there is an error.  What am I doing wrong?

Any idea when the dior nail glow polish will be back in stock. My local store was out and when I went to order it online I noticed it was out of stock. 

Hi, I jus bought the Burberry Brit fragrance online with my entire purchase at the amount of $171.97 to get the triple points reward. I want to know when will my points show up. Thanks