Wrong samples sent

[Jenatchue]

I recently placed an order and did not receive free samples I chose. I was given 3 other samples that I did not want to try. I ordered again today and selected 3 samples but I'm afraid I won't receive the correct samples again. I am noticing that my packages ship from the Utah Warehouse and see that it is a consistent issue with other orders from this same warehouse. Why let buyers choose samples only to receive something completely different?

[NikkoBT]

Hi Jenatchue,

I'm so sorry to hear you didn't receive the samples you were expecting. Sample substitutions will be made when the preferred samples go out of stock and this is called out on the sample selection page. I apologize for any inconvenience this may have caused and I'll be sending you a private message shortly to further assist you. 🙂