Credit card account number
I regret buying this card. I didnt get my credit card number and i am
not able to make payments. If i call customer service to make payment.
Its an automated voice and i dont know if i cant trust giving my bank
details. I need help with this.
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Opened boxes
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read)Opened packages Opened packages I placed a significant order,
but unfortunately, upon arrival, I noticed that four out...
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Sephora sale
My order for the 20% off had like 9 things. Today I was notified of a
refund because you only had 2 of the items to ship. they weren’t sold
out when I bought them but now (that the sale is over) I can...
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Re: Sephora sale
Hi @amybluefish, My apologies, I'll send you a message shortly. Best,
Laurie
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Product spilt
The bodyspray i ordered came leaking in the box and doesnt have the same
delicate frangrance im used too, smells a little like santizer...
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Re: Product spilt
Hi @CLAlberta, I'm sorry about this! I'll send you a message. Best
regards, Laurie
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Samples missing on every order in Canada
Is anyone else having troubles receiving the samples that they chose at
checkout, or any samples at all? Either they are running out of samples
and can not add them to the orders, or there is a lot of...
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Re: Samples missing on every order in Canada
Hi @Laurenjeanc, I'm sorry for any disappointment caused and appreciate
you sharing this with us! Samples can be substituted however they
shouldn't be missing entirely. I'll send you a message shortly. Best
regards, Laurie
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Picked up defective item
Hi, I picked up my order # --- from the location on Lex Ave in NYC.
However, once I got home I noticed a defective item in my order. The Sol
Janeiro came with the bottle half way dented in.. please advise. thanks
so much, Isabella
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Re: Picked up defective item
Hi @Sodapop65, I'm sorry to hear this and I'll send you a message.
Please note your order number was removed for security purposes. Best,
Laurie
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Sample
hello, I got my recent order and the sample I chose were completely
different the one that I received! I wanted to actually try those
samples to buy them
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Re: Sample
Hi @Shadiiiijoon, Thank you for reaching out to us! Samples can be
substituted depending on availability at the location where your order
is packed. We apologize for any disappointment this may cause! Best
regards, Laurie
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Tax overcharge for online orders
I am absolutely frustrated and done with Sephora. I have been
overcharged taxes for half a dozen orders. The area code I live in is
84095. The taxes are never more than 7.25% here, but for some reason...
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Re: Tax overcharge for online orders
Did you figure it out? I doubt it was done on purpose. I had a similar
issue after making purchases at another store. I didn't even know that
until a republic tax relief customer service manager calle...
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Where is 16 digit number on gift card?
My card has a 30 digit number below the barcode. Above the barcode there
was a metallic sticker that hid the 8 digit pin, and to the left of that
there is a 7 digit number but it looks like part of th...
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