WTF is wrong with the Sephora website?

[gigik4u]

I've been trying to order for the last few hours and, although I can click to order items, there is no shopping cart to be found on the website. When I called in, the customer service rep couldn't help me. I've ordered online from Sephora many times in the past, but the past two times there was a sale, I haven't been able to see my cart. I don't want to sound like a conspiracy theorist, but I'm wondering if this is a way for them not to process sale items...

[turtlegirl79]

I had the same problem and clearing cookies didn't work.  Just ordered from somewhere else. Pretty annoying especially since the sale ends soon! We shouldn't have to use a different browser. It has always worked in the past.  

[DaneeBT]

Hi gigik4u,

I'm so sorry for the issues you're experiencing on our website! The basket should be located in the top right corner of the website. If you're not able to find it, I may suggest visiting our website on a different browser and/or clearing your cookies to see if this resolves the issue. I'm sorry for the inconvenience!

Always,

Danee