Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

WRONG SAMPLES

so i just got my order and noticed the samples were completely wrong. Why ask customers what samples they want if they're not going to be provided? I was pretty excited to receive the samples because i would actually love to purchase them but wasnt 100 percent sure yet. I got a sample that i turned away from because i am allergic to it. Just dont understand if samples are chosen at random and not even bother to look at what customers actually asked for.. 

Re: WRONG SAMPLES

Hi Veronicapena, I'm sorry to hear that you didn't receive the samples you requested. Regretfully, we do have to make substitutions for out of stock samples. 😞

Conversation Stats
  • 1 reply
  • 110 views
  • 0 Hearts Given
  • 2 Contributors
testing