missing package
I ordered almost $500 worth of products from Sephora. The package was
sent through FEDEX. When it got delivered I received an email and the
tracking number showed the package being delivered in a rand...
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Missing sample and packing list
Hello, I received my order yesterday, which was to have an item and two
samples. I am not only missing one of the items, but I am also missing
the packing slip that should be inside. I looked at my or...
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Sephora account
I use my phone number in the store and they say that I have points but
when I go into my account I don’t see any points. I think I may have two
accounts. Is it possible to merge them together??
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refund
I placed an order w sephora for $524 and it was same day delivery and
the guy delivered it to the wrong address so i called doordash as well
as sephora but they haven't refunded me yet. I placed anoth...
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Re: refund
Still haven’t gotten a refund can someone help me out what can we do in
this situation
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Re: refund
We're so sorry to hear that! Please DM us both of your order numbers so
we can take a look. Thanks!
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10% off text promo not working
Hi!
I tried to use text MSG promo code, but it says “offer available to
select BI members.” Any idea how to use it?
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Text promo code not working
Hi hi. I signed up for the text alerts and got a code for 10% off but it
doesn’t seem to be working. It just says offer only valid for select BI
members.
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My order was not delivered
My order was scheduled to be delivered on April 19th as per the tracking
information. However, I did not receive my order and date is not removed
from the tracking info and since the 19th, it says "Aw...
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Rewards bazaar
when will the 750-2000 point rewards restock? They’ve been saying sold
out for so long now.
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I need to add points
My daughter made a purchase and forgot to put in our phone number. I
have the receipt. Can you help me add points to my account
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Shipping Delays?
Is anyone else experiencing shipping delays from ordering online? My
package has been stuck on “waiting for carrier pick up” for a while.
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Exception
Hi basically i still havent gotten my order and it says exception and im
not sure what that means, if i dont get my package do i least get a
refund? Im just confused
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Offer Available to select BI members
Spoiler (Highlight to read) I signed up for text messages to receive a
10% promo code but when I try to use the code it tells me “offer
available to select BI members” why is this happening?
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