VIB status by the end of 2012?

By the week of Xmas, my VIB status said that I needed to purchase $26 worth in products. I bought some thing above that amount and waited for the VIB email or update of the amount. Neither occurred and the status amount has now reset for 2013. Did I achieve VIB status by the end of the year? I am very confused!

Re: VIB status by the end of 2012?

I still haven't received a reply back. I don't mean to be a bother but can someone else lend me a hand please?

Re: VIB status by the end of 2012?

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Hi Mazio, I'm so sorry about that! I'll message you right now. 

Luv&Lipgloss, Diana

Re: VIB status by the end of 2012?

I'm having the same problem, have contacted customer service twice now. Hopefully it will be resolved soon.

Re: VIB status by the end of 2012?

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Hi Hobbs81, I'll send you a message to help!

Luv&Lipgloss, Diana

Re: VIB status by the end of 2012?

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The same thing happened to me! I've contacted CS a couple times and they told me to wait while the system updated but it just reset.

Re: VIB status by the end of 2012?

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This is a total bummer. So your problem also never got resolved?

Re: VIB status by the end of 2012?

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Nope, it's been in limbo for a week but I'm hoping someone gets back to me at some point.

Re: VIB status by the end of 2012?

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Hi identita0 - I just checked your account and verified that we submitted your account for upgrade on 1/9.  Please allow 2 weeks for the upgrade to complete.  You will receive an email once your account is updated.  Thanks!

 

xo, Mia

Re: VIB status by the end of 2012?

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Thank you for getting back to me!

Re: VIB status by the end of 2012?

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Hi mazio,

 

Please send me a private message that includes the email address/card number associated with your beauty insider account. I'll be happy to check for you Smiley Happy.

Whimsically yours,
Janine

Re: VIB status by the end of 2012?

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Thank you for responding!
I sent a message with the information to you a few days ago. I was just wondering if there was any updates on the check? If more time is needed, please let me know. Thanks again.

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