Tax exemption
Hi! I was wondering can I add my tax exemption card to my account? thank
you! best regards,
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Re: Tax exemption
Hi @Jocke16, I'm happy to look into this and I'll send you a message.
Best, Laurie
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Re: Tax exemption
Hi there! Could you please sens me the info about ho to add my tax
exemption card to my account too? Thanks!
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Re: Tax exemption
Hi! I was wondering how can I add my tax exemption card to my account?
thank you! best regards,
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Sephora spain return
Hi, I tried to return untouched palette in the box and with a receipt
today, and it was refused because the packaging was slightly damaged,
which makes sense when you open something! I do not understa...
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Points
Hi! I purchased a couple of things, but I didn't put my phone number in
when I checked out. I still have the receipt, is there any way I can
still get points?
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Gift receipt
How can I request gift receipt for online order?
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Re: Gift receipt
Hi @Gussgoose, You will have the option to include a gift message at
checkout. If the recipient needs to return or exchange the item, they
can simply provide the order number and let the Beauty Adviso...
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Beauty insider account not updating
I’ve had a beauty insider account for years and have been rouge status,
after the new year my online beauty insiders account isn’t registering
that I have an account and all my emails state I have ove...
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Missing samples for the third time
I received an order yesterday which was the third one where either one
or more of the samples I ordered was missing. Not substituted, just not
there. Why offer them if customers aren't going to get them?
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help with foundation match
hello I would like to get some help with getting a foundation match. I
would like to try font beauty or the rare beauty foundation. I currently
am using the revlon color stay for normal/dry skin. it has sunscreen spa
20 it is in the shade 296 Dune.
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Re: Add points from receipt
@Aerdna1980 Call Customer Service and have your receipt on hand; if you
provide the transaction number they should be able to help add the
points to your account.
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DO NOT BY DRUNK ELEPHANT FOR KIDS!!!
THIS IRRITATED MY 6 YEAR OLDS SKIN AND BURNED IT! SHE WAS IN THE
HOSPITAL FOR 5 DAYS!!! EVERYONE IN TIKTOK HAS IT SO OFC I HAD TO BE A
GOOD AMAZING MOM AND BUT IT!DON’T RECOMMEND AND I DIDN'T GET MY M...
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Re: DO NOT BY DRUNK ELEPHANT FOR KIDS!!!
Hi @divadanidancer, I'm sorry to hear this! If you are not satisfied
with your item, you are welcome to make a return or exchange with proof
of purchase, such as the receipt or your Beauty Insider acc...
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sol de janeiro perfume
am i allowed to exchange a sol de janeiro perfume that i bought at a
standalone sephora and exchanged at a stand alone sephora near me?
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Re: sol de janeiro perfume
@kkkkkarlieeee Yes, you should be able to exchange within 60 days of
purchase. You can view our full return policy here>
https://www.sephora.com/beauty/returns-exchanges
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Dyson airwrap missing travel case
My dyson airwrap set came in and the travel case was missing. By the
time I realized, it was past the exchange timeframe. I asked them to
send just the travel case. Now Sephora is refusing to help me ...
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Is this a scam?
Hi, I received an email last night letting me know that I've been
invited to be a part of the Sephora Squad this year they're asking for
personal information such as my ID and W4 form… and it's coming...
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Re: Is this a scam?
@Jsheah That is not one of our email addresses and I recommend not
engaging further and reporting it as a phishing attempt through your
email.
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Online order -samples issue
Is anyone else getting random or no samples in their orders? It happened
again today. My order arrived with 2 samples I had not selected or
wanted. I have received these random items before and given ...
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Re: Online order -samples issue
@MelTro5 I'm sorry to hear this! We do have to make substitutions if the
samples you select are unable in the distribution center that is
processing your order. I apologize for the disappointment and ...
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