Canceled order no explanation
I placed an order with my 20% code and 3 gift cards and the rest on my
Mastercard. Five days have passed and log in to Sephora.com and see my
order was canceled. I called customer service and they sai...
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Re: Canceled order no explanation
Same! I just posted about the exact same thing (joined this forum just
so I could put it out there). It's a crappy way for them to do business,
particularly given we've had no problems before!
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Re: Canceled order no explanation
@juju9019 I'm so sorry for the confusion! It can take 1-3 business days
to be reviewed and you will receive an email once that has been
completed.
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I didn’t receive free samples
Hi, I put an order in recently and I was supposed to get a free sample
with a $30 order and 2 other samples that were put into my cart. Thanks
in advance for your help.
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App is not working canada
My app is asking for my address and won’t allow my to enter a Canadian
address for shipping! Therefore I cannot order anything
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Re: App is not working canada
@MissAlldiva It sounds like you may be on our US site. You can switch
the country by going to your profile and selecting app settings.
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Changing shipping address
I emailed the CustomerService@beauty.sephora.com about the shipping but
how long does it take for them to see that? Will they ship out the order
before then? Does anyone know a way I can change the ad...
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Re: Changing shipping address
@Xylylene We aren't able to make any modifications once your order is
submitted. I will send you a PM for more information.
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Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Re: Need to Delete Review
Hi! Can you help me delete my review for the benefit badgal bang
mascara? I wanted to edit it. Thanks!
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Awaiting carrier pickup
I placed an order and the estimated delivery date is today. A tracking
number was provided but for two days now it has just said Awaiting
Carrier Pickup. Is my order sitting on a shelf somewhere, or d...
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Cancel order
I just placed an order and I’m unable to cancel
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Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
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Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
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Re: Offer available to select BI members
I think there is a misunderstanding in communication. I wasn't asking
about the Friends and Family promo code. I tried to apply another promo
code from a few days ago, but it still didn't work, so I s...
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Re: Offer available to select BI members
Hi @YAMYAMING, I apologize for the confusion on my part and thank you
for clarifying! I'll send you a message for more information shortly.
Best regards,Laurie
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Major Disaster Disappointment
Got my order in today and more than half my GWP spilt… my so special
reason I ordered and spent $40+ was for the Sol de Janeiro GWP and it
spilt in my package and ruined my other products… so I am def...
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Re: Major Disaster Disappointment
Not even excited to use the two new products I ordered since it wasn’t
even a need… ordered them because of course still wanted to try them but
only made an order because of the gift with purchase. No...
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didnt receive my free samples with my order
Hi,I chose several samples with my previous order, but unfortunately, I
never received them. I also never received my birthday sample. I
appreciate your time reading this. Thank you
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Missing/stolen package support won't help
My package was marked as delivered and delivery shows a photo of the
package at a location that I dont even recognize!!! I called sehora
support and they essentially told me they can't do anything abo...
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No confirmation Email On Guest Checkout
I ordered make up items and checked out as a guest but I was waiting for
the confirmation email and I never got it. I check my bank app to see if
the transaction went through and it did. When I tried ...
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Milk makeup mini bronzer stick not rolling up?
Has anyone had this problem where they bought a mini Milk makeup bronzer
stick and it stopped rolling up even though you didn't have it that
long? I've had mine a week now and just today it stopped ro...
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