VIB Sale: Got sent wrong item, and totally wrong samples!

[Anonymous]

I was so excited for the VIB sale and ordered my items in two separate shipments, but in both I got sent totally wrong products, and all my samples were wrong! -- men's cologne (multiple of the same type!!) even though I'm a woman and didn't order them! 😞 

Worst of all!! PRICE DIFFERENCE!

I ordered the full-size "Benefit They're Real" mascara worth $24 but was sent a $5 Sephora "The Perfectionist: Airbrush Sponge" 

And as nice as men's cologne is... who needs three mini samples rather than the three that I hand picked, really excited to test the products 😞

Has anyone else had a similar experience with this sale? Maybe the demand was just too heavy? 😞 Really disappointed as this was my first large haul, and my first time being VIB for a sale

[MaliBT]

Hi @Anonymous,

Sorry to hear this! I'm going to send you a private message. 

Best,

Mali