VIB Member Benefits???[ Edited ]
I became a VIB a few months ago and only have ever received on 10% off coupon about a month ago. I never get emails about upcoming events, special products, or promotions. I also never get any samples with my purchase in the store. I have spent over $1,000 within the last 7 months and feel like I should get more than one 10% off coupon. I do get my 100 and 500 point perks but never anything else. I have spoke to other people who say they are always getting emails with coupons or free items in the store and I'm beginning to think I'm the only one. I have spoke to customer service at Sephora twice and have "refreshed" my email information and still nothing in my email or regular mail. I also just saw that their is a Friends and Family 20% off. I had no idea about this sale. When did it start and is it only good online? I was wondering if anyone else was having these issues....Thanks!