Accepted Solution

When I log into my account it says IM a VIB, but I haven't received any Sephora emails besides the ones to confirm an order in months, I check my spam folder and added sephora to my contacts but nothing.  I made a new email address and changed my account to the new one and still nothing :smileysad: I haven't gotten any emails letting me know IM a VIB or promos or anything. Is there anyway I can find out about VIB offers and promos so I don't miss out?

You must be signed in to add attachments
This is an excerpt of the original post.View the full conversation
(0) Hearts



The same thing has happened to me. I became a VIB about a month ago, but  never got an email confirming it. I only found out by logging in. I tried emailed customer service two times over the past 3 weeks, but have not gotten any response. I also never got the 10% welcome coupon. I'm very happy I'm a VIB, but wish I would have gotten the email saying so last month haha. Can anyone help me?

(0) Hearts
@Mzanners I will be happy to take a look and will send you a message.
(0) Hearts
I have been a VIB for over 6 months - I have never received an email and only one got a VIB coupon. I hope someone will fix this for me as well.

Yes sephora can send me emails and my address is correct :-)
(0) Hearts
@Stc19 I sent you a message to help :smileyhappy:
(0) Hearts
I quit receiving the emails a few months ago – I wasn't sure why. I received them for ages & months ago – they stopped coming. They aren't in the Spam folder… I posted a question about this earlier.

I am curious if anybody that posted here started receiving the emails again? I hope so! :smileyhappy:
I am with all of the ladies above...I want a welcome email or something
(0) Hearts
My mom just became a VIB member – & she receives the emails , but I don't. (They did tell me about a week or so ago that it would take up to 10 days to fix things. I hope so! I feel completely out of the loop lol) I stopped receiving emails around same time the site was redesigned/right after that - it was about that long ago.

Have any of y'all started receiving emails again?
(0) Hearts
@lilydonyayeva and @Ailish I'll send both of you a message to help :smileyhappy:
Question Stats
  • 8 answers
  • 3 hearts
  • 23 in conversation
    • keelybt
    • btmod1
    • ailish
    • stc19
    • dianabt
    • melissabt
    • junella
    • joods
    • mzanners
    • mariharris
    • thaniabun
    • atrphoto
    • lilydronyayeva
    • ProperIntro
    • beccabearie
    • miabt
    • amy421
    • ellevee09
    • oliviawwj
    • 896913
    • caycesmom
    • mstars
    • hellosno