hisbabygirl

VIB 10% off not working?

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I went in to the store just because i had a 10% off code but in my receipt, it showed that the discount code did not deduct the 10% off. Why is that? I purchased some sephora by opi nail polishes and also some tweezers

miabt

Re: VIB 10% off not working?

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Hi hisbabygirl,

 

Please give us a call at 1-877-SEPHORA and one of our Beauty Advisors can take a look at your account & see why the 10% wasnt applying to your order.  They can also assist you in completing your order at the same time. Thanks!

 

xo, Mia

myxducky

Re: VIB 10% off not working?

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this happened to me as well when I made a purchase recently in store. when I emailed customer service, they told me that they couldn't do anything, which is annoying and extremely considering that the why I went to make the purchase in store anyway since Canadians can't use the code on online purchases :smileysad:

 

and also now I'm not sure if my 10% off can still be used since they scanned it, but it didn't apply :smileysad:

janinebt

Re: VIB 10% off not working?

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@myxducky, please give us a call at 1-877-SEPHORA so that one of our reps can assist you in real time. Thanks!

Whimsically yours,
Janine
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