Unsuccessful authorization

[Anonymous]

I've tried to place an order four times at Sephora Play with a valid PayPal account, yet I'm getting unauthorized authorization for this order even though my information, my address and my credit card are right. I've already tried live chat several times, and it was so useless and annoying. I don't get why Sephora has to make things so difficult. It really makes me want to spend my money elsewhere. Has anyone else had this resolved?

[Anonymous]

I hope so. I look forward to hearing your news.

Thank you in advance,

Silvia

[JaneanBT]

Hi @Anonymous,

I am very sorry to hear this. I can take a look into this for you and I will sen you a private message soon. 

Best Wishes,

Janean