Undelivered Package

[Anonymous]

Hello,
I placed an order on March 22nd and it's shipped by Canada Post. On the website, it shows that my package has been delivered on March 27th at 10:35 am into my community mailbox, but these two days when I checked the mailbox to see if it was in there, it wasn't. I contacted Canada Post but they said I should contact the sender. So can you help me to solve the problem so that I can get my package? Thank you very much.

Sincerely,

Yumeng Li.

[sclark123]

I have had this problem as well!

I ordered some Sephora products this previous Thursday, and I have been checking my mail daily for my shipment to come in. It was made clear that i would receive it some time today, although this was not the case. I have an email that allows me to track my order, and when I clicked on it, it says that the package was already delivered today at 1pm, yet I have still yet to receive. Could it be that someone has taken it?

I don't know who to contact or what to do, someone please help!

[MariekeBT]

Hi @Anonymous,

I'm sorry to hear this! I'll look into this for you and send you a PM soon.