Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Unable to shop or go to Loves List

 

When I click on my shopping cart I receive the following -

 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Cookie

/n

 


Apache Server at *.sephora.com Port 443 

 

When I click on my Loves List I receive a similar message that says 400 Bad Request.

use internet explorer or the app

use internet explorer or the app
Anonymous Insider

Re: Unable to shop or go to Loves List

Same for me. My browser is messing up.
Anonymous Insider

I think it had something to do with my browser. I was afr...

I think it had something to do with my browser. I was afraid of paying twice for my products. I love Sephora and all of its products. The issue eventually fixed itself. I love the customer support you receive from Sephora. They are very helpful.

Re: Unable to shop or go to Loves List

I posted this in another thread but thought it might be useful to you:

 

I just tried to make a purchase from Sephora's main page and noticed there was no link to my basket. I clicked around for about 30 minutes trying to figure out how to make a purchase until I gave up and logged into beautytalk and lo and behold, there the icon and link was for my basket!

tldr; Long story short: there is no link to check out on the main page and several of the product pages on the website and you have to click around to get to a page that has a link.

 

This is also the case for the loves list which appears only when you're on certain pages of the website.

Re: Unable to shop or go to Loves List

Mine isn't working either 😞 

however my list just acts like I have nothing on it, and that I haven't added anything to my list yet. 

But when I go to products that were on it to re add them, the heart is already red aka they are already on my list :$ :$ 

very annoying, as I can't keep track of what I want and what is in stock or not. 

As a result I probably won't be shopping sephora much until it's fixed 😞 

Re: Unable to shop or go to Loves List

Hi kalex,

 

We are actively working to resolve any site issues you may be experiencing and we appreciate your patience! In the meantime, I highly recommend clearing your cache and cookies as that may help the specific problems you're encountering here. Thanks!

Stay Fabulous,
Zanna
6 Replies
Conversation Stats
  • 6 replies
  • 705 views
  • 1 Hearts Given
  • 6 Contributors
testing