Two accounts? Lost order?

[Anonymous]

Yesterday I placed an order on my mobile device and I created an account, but when I tried to log in today, it appeared that my email wasn't associated with any account? 

I tried to see if going through the process of creating an account would register that my email had been used, but now I have an account that doesn't seem to be connected to my Beauty Insider card, nor does it have a record of the order that I placed yesterday. 

My Paypal account sent me an email to inform me that a purchase had been made, but I've yet to receive one from Sephora. Now I don't know if that order was received by the company at all or if I was charged for an order that doesn't exist in their system?

Any help would be much appreciated. 

Thanks!

Katie

[DaneeBT]

Hi alakeattenth,

I'll look into this for you then send you a PM to assist you further!

Always,
Danee