Triple points

Hi! I am VIB and I thought  that October the 15th  I was going to get the triple points for the x2, x3, x4 points event week a  couple of  months ago. Has anyone got them? 

 

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I'm with the other commenters on this post that the point accrual system should be much more transparent. It's a little ridiculous that you have to contact someone at Sephora to get the breakdown. I had called a month ago to see if I got my triple points, and they hadn't gone through yet. I've bought so much since then that I now can't tell if they went through or not, and I begrudge having to call just to inquire about that again. :-/

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@ tessie84 I will take a look and send you a message with more info :smileyhappy:

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That would be so wonderful -- thanks, keeblybt!

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can you check mine please? thank you

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@reflectsgold Sure!  I'll check and send you a message with more info :smileyhappy:

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I want to get mine checked also. Thank you.

 

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The point and dollar system needs to be more transparent like ULTA, where all purchases and points are available online for viewing. It's nice because you can send emails to adjust when it's wrong.

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There should be a log for when points are added and for what

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When were members supposed to get x2 and x3 points?

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hello, is it possible if you can check mine too? i am not sure if my purchases qualified for the triple points. Thank you :smileyhappy:

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I haven't gotten the triple points for my august order either  as close as I can tell.  There does not seem to be a way to tell when points were/are added or which order they are for.  So who knows.

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Are you able to take a look into my account as well, please.
I have recently noticed I have not been getting points come through for most of my purchases. I actually forgot about this, until I saw the post. Thanks for the reminder!

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Hi achet69,

 

I'll message you now to research your account!

<3 Melissa

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Hi Altamira,

All of the bonus points have been added. I'll send you a message to check your account. :smileyhappy: -Laura

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I don't believe I ever got mine, either.

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I never goty those points either.

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Hi, I also a VIB and I have the same problem. My account never updated my points as well, even though I made a qualifying purchase for the triple points. Is there a way for me to have this fixed?

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@lilmissphancee I will take a look and send you a message with more info :smileyhappy:

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Can you check mine, too? Or let me know how?

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Can you help me? No one volunteered to message me to see my account and what is up with the triple points.

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