Answer
jadorezrg
The Beauty Insider Giftcard sent by Sephora is Void at Checkout.
(0) Hearts

I attempted to purchase items tonight using the Beauty Insider Giftcard that was mailed to me. I entered the code and pin and it showed that $15 was on it, however, after I pushed "Place Order" a warning came up that said that the card is Void containing $0.00 so my order did not go through. Please advise on how to remedy this promptly. I can see on your Facebook wall that I'm not the only person with a problem using this giftcard at checkout. All the items in my cart are not available at any of my local stores, so I need to purchase them online. Hope you can fix this before they sell out or before the promotion ends. Thanks in advance.

Advanced
You must be signed in to add attachments
This is an excerpt of the original post.View the full conversation
melissabt
Answered
(0) Hearts

Sorry about that, Jadorezrg,

 

If you still need assistance with your Rewards Card, we invite you to contact us at 1-877-Sephora (1-877-737-4672) and one of our agents will be glad to place your order and help you with your card. Thank you:smileyhappy:

<3 Melissa
jadorezrg
(0) Hearts
I called yesterday and was put on hold for a long time so instead, I messaged your Sephora Facebook page and received a quick response that essentially said that the $15 was put back on my reward card. However, when I went online to checkout, I got the same warning that said my card was unauthorized for use. And now once again my card is showing up as having $0.00 on it. I have not used it yet, this is so frustrating. I've never had an issue with your holiday reward cards as not working. I've been a BI since '07 and a VIB since'09-'11. In past years I've always created carts and input the rewards card multiple times before finalizing an order without this happening. It really does seem like there is a wide problem with defective rewards cards for BI's I've seen numerous complaints on your Facebook wall about this. I hope you have people trying to get this sorted out, this is one of your biggest perks to your Beauty Insiders after all.
Question Stats
  • 1 answer
  • 173 views
  • 0 hearts
  • 2 in conversation
    • jadorezrg
    • melissabt