Answer
MakeupJunkie666
Accepted Solution
Still having issues hitting Rouge...

I've called Customer Service several times but they still have not been able to help me. I have hit Rouge and yet my account says I have to spend $173 to hit rouge. I understand that online orders take time to update but that amount isn't even correct; if anything it should say $43. Please help!  

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Best Answer
dianabt
Answered
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Hi MakeupJunkie666, 

 

It sounds like you may have orders or purchases that have not reflected correctly on your account. I'll send you a message to help out and see what I can do for you! :smileyhappy: 

Luv&Lipgloss, Diana
Answers: 1
SugaredMagnolia
Answered

I wish I had an answer. I'm looking around the forums for advice about this myself. I called regular customer service about never getting any promo emails and noticed that my "$ until Rouge" amount hasn't changed despite a purchase last weekend.

 

The CS agent told me it can take 10 days? That seems a bit odd for an in-store purchase.

 

Question Stats
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    • dianabt
    • SugaredMagnolia
    • MakeupJunkie666