Still have not received my package!

[samsters2012]

I placed 2 orders on Monday April 24th and I used my  flash shipping and I still have not received my packages. I called Sephora customer service on Friday and they said that it is all ready to be picked up and I should receive my tracking number later that day, I kept on checking my email and nothing. So I called Saturday and that lady said the same thing, but gave me 500 points for the delay. Again kept checking my email and nothing. I called today (Sunday) and this lady said that she doesn't know when it will be shipping, but gave me 200 points for the delay. I just want my packages. I am just wondering if this has happened to anyone else? I do want to say that I did place 3 other orders during the sale and I got those packages very quickly and no problem. 

[PoesRevy]

I am having a similar problem with my order from the 24th and I contacted (via email) CS on Friday as well. My order is still in progress.......no change.

If a mod sees this, can you msg me too, please.

Thanks

[DaneeBT]

Hi PoesRevy, I will send you a PM now!

Always,
Danee

[MariekeBT]

Hi @samsters2012, 

I'm sorry to hear this! I'll look into this for you and send you a PM shortly.