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t0ughco0kie28
Sephora website got rid of my online order & will NOT pick up my calls....

I made an order 3 days ago and it still isn't shipped and now my shipping info is not even on the site! Do I have to re order? I called 1877sephora like 198375984 times and no one is picking up!!

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oliviabt
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So sorry for the confusion here, t0ughco0kie28!

 

Orders placed on the original website that had not shipped by 4/7 still need to be migrated to the new site, and should appear again in your order history by around Wednesday of this week. If you placed the order 3 days ago on the 6th, it should ship by tomorrow.

 

To check on it in the meantime, you can call us, but unfortunately we are having some issues with the phone lines today! Not a good time for this to happen! :smileysad: Hope to have it fixed very soon here and will keep you posted...

 

Thank you so much for your patience, and again, apologies for any inconvenience!

XO,
Olivia
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