My purchase wasn’t added to my points
Hi,I was at Sephora yesterday and made 3 purchases. The first one
reflects on my points. However I bought 2 gift cards worth $200 and that
was not added to my points. Do you count that towards points or no?
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Re: My purchase wasn’t added to my points
Hi @chinroll, Gift card purchases do not count towards points. When you
use a gift card on a purchase, that purchase will count towards points.
I hope this clarifies. Best Wishes, Janean
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$100 rouge reward expired :-(
I’m so hurt! My $100 rouge reward expired before I could use it. I was
hanging on to it to buy myself something special but now I can’t. Does
anyone know if there’s anything I can do? Losing the gift card plus the
points hurt.
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Re: $100 rouge reward expired :-(
Hi @TNoMoney, I'm sorry about this! The Rouge Rewards will expire after
90 days. I'll check on this and I'll send you a message. Best regards,
Laurie
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I was charged for a cancelled order
I ordered something but wanted to change the address so I cancelled it
and placed a new order and I’m being charged twice for the one package I
received. Please help
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cancel my order
I would like to cancel my order. I didn’t realize it was this difficult
to cancel. I wanted to add/drop a few items, but when I checked within
20 minutes the order went to “in Progress”, the order was...
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Tax exemption
How do I add tax exempt to my online account with a status card
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Package went to wrong address
I have moved recently and when I made an order online I thought I had
put my new address in as the shipping address. When I got notice that
the package was delivered the photo showed that it was at my...
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Missing item
I ordered a Dyson air wrap and along that came my birthday set, a YSL
mascara, and a keratrisse hair oil. All my insider point items were
missing. The only thing that came was the Dyson itself. Is the...
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Order during VIB sale cancelled
Hi! So I ordered something during the VIB sale because I wanted the
discount, but then my order was cancelled because the item was out of
stock (I had already placed the order though and it was proces...
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Username
What is my username name I am not able to find it on my account. Am I
crazy
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didn’t receive samples or mini w/ $30 purchase
I didn't recieve my samples nor did I receive the mini drunk elephant
drops I got with my $30 purchase. I waited until I got a gift card to
shop at Sephora and I was really disappointed that it took 7...
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No samples
Hi, i received my order today and my two free samples were missing. I
order online just so I can get these samples. I am vert disappointed...
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