Sephora employees rude every time you return?

I honestly never post on here, or go the extra yard to complain about customer service but I have had it with Sephora employees acting like they own the store! I am a VIB Rouge member, so It is shown that I shop at Sephora frequently. Every time I go to Sephora to return something ((Which isn't often maybe once every few months)) they made me feel like a criminal, as If I stole the product or something, even though I have my receipt and I always return products I did not end up liking in It's original package, barely used, and within a week. I honestly get scared to return something because I know the kind of attitude I always get.

 

Today particularity I went to simply exchange a foundation I had bought three days ago, which was too dark for my complexion. I even had the foundation which I bought swatched on my skin tone by the Sephora employees which picked this color out for me. The lady at the counter was eager to help me, but as soon as I mentioned the word "Return"  her attitude took a U-turn and rolled her eyes at me. I wanted to tell her why I was returning my items, but she didn't ask me a thing, nor did she offer me any help in finding items that would be right for me. She told me "you do know all these items returned go to waste right?" in such a snobby way. I simply told her I only used one application, and Iater on today I found out returned products become testers. So she obviously made a reason to make me feel bad. When the painful transaction was finally over she simply stared at me. When I looked back she said "What do you want now?". No "thank you" or "have a good day". I wish now I asked for her name but I was so eager to get out of there. They make me feel as If I'm a criminal or stole the product. I only buy things online now && even pay extra for shipping despite their being a Sephora 5 miles  from my house to avoid their TERRIBLE CUSTOMER SERVICE. 

Re: Sephora employees rude every time you return?

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Hello

I always get rude customer service at the store and over the phone. 

I bought something online that I returned 1 month ago and called about it 4 times. Every time they tell me they will return it to my credit card and up to now they didn't. I decided I'm done with them. Will never spend a penny of my money on them. 

Will go to Macy's, Nordstrom and other places where they value me. 

Re: Sephora employees rude every time you return?

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I completely 100% agree! Every time I return something, I always get a mean face or the cashier is being rude to me all of a sudden out of nowhere once I say return! I just returned two items today that I only used a few times and they were just not for me ( the color) they were matte lipsticks liquid kat Von d. They were sitting in my room and I had the receipt from a month ago so I thought I would get no attitude like before but of course , I do. I wish I honestly knew her name this time. She was the worst of all. She was so miserable and acted like i was a criminal too! I just wanted to get out. It just made me feel so awkward OMG ... This is honestly why I barely shop at the Sephora store and the Sephora store in jcpenny anymore and I just go to Mac because everyone in Mac is upbeat and friendly and doesn't care if I return something like its the end of the world and act like they own the place.  The Sephora cashier looked like she was going to kill me when I was returning the matte liquid lipsticks and I said it was a little too drying and she sighed really hard and rolled her eyes and said well ugh it's matte and I laughed and was like ugh yeah obviously lol ....when me and my boyfriend left my boyfriend was even like wow she was so rude and saying a lot of the Sephora cashiers are rude.  People bash Mac a lot but Mac has the best customer service . Sephora step your gave up . I'm a VIB  and if you want your sales to grow you need friendlier/upbeat/real employees not fake ones. 

Re: Sephora employees rude every time you return?

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yes!!!! im super sad, what is going on!!!.... its a huge burden to even ask for a sample now days....

Re: Sephora employees rude every time you return?

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I do the same thing! I thought I was the only one who did that with the shipping but I have flash....lol

Re: Sephora employees rude every time you return?

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They are quite rude over there!! One time I ended up waiting around 10 minutes for someone to come help me. And usually when I go they're  not quite friendly at all. Some of them just make me feel so unwelcome at the store. And yesterday I experienced that when getting a couple of samples, which by the way she barely even gave me enough for a decent test (foundation), and overall her attitude was quite rude. I don't appreciate this kind of service especially since I go there a lot. There are however, employees on the opposite side of the spectrum, but it doesn't excuse some of the attitudes I've come across. 

Re: Sephora employees rude every time you return?

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Ugh....so sorry you had to deal with that. Unfortunately my experience with the ladies at Sephora have been rude as well. I finally had to complain and I spoke with the store director. It sucks because right after I spoke with her another rude situation happened. I was buying a gift and ask the girl if I could have a holiday bag since she was giving me the regular black bag. She laughed and said she had no idea what I was talking about (seriously? I just saw an associate walk off with the holiday shopping bag!!!) I tried explaining to her that I had received the bag in another store and If they had it as well. She's like, "um no we don't have those in yet and besides it's not the time to hand those out." Um...alright....I hate being looked at like I'm stupid! Ugh!

Re: Sephora employees rude every time you return?

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Something similar happened to me as well.. Not with the return, but I asked for a product which I could not find in shelf. The reason I asked the lady was, because it was showing available and instock online.

 

So when I asked the lady the same thing, she said these items cannot walk away from the store. I said its weird..

 

Then she responded much more --- she said people are stealing stuff, that is the reason, the online stock information and actual store quantities are different...I really didn't know what to talk.

 

What are they doing when people are stealing stuff..and why can't they update online information properly.

 

 

Re: Sephora employees rude every time you return?

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Same thing happened to me today. Maybe they lose personal sales with each return, which sounds more like bad company policy producing negative employee behavior. After returning an item today the sales representative simply left my receipt on the counter and looked at her register. I wasn't even sure if the transaction was over. Makes you feel like a cheap hooker.

Re: Sephora employees rude every time you return?

Hi zenyaxarabpride, I'm so sorry to hear about your recent visit to the store! I am sending a private message to help. 

 

Regards, 

Kevin 

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