m26430

Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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I'm currently at 346 beauty insider points. From my understanding, VIB status is unlocked when you reach 350 points in a calendar year. All of these points were accumulated in this year (2013). My Sephora account keeps telling me I need 172 more points to reach VIB? Is anyone else having this problem? Can anyone offer any help to fix this?  Any help or suggestions would be highly appreciated! Thanks :smileyhappy:

kevinbt

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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Hi M26430, I'm sending a message with more details. Thanks! 

 

Kevin 

gingerblack

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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I'd just call Sephora and ask them. They can probably look at your purchase history and fix it.

m26430

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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Oops I should have clarified it more. The 346 "points"do stand for 346 dollars spent as I never got extra points for purchases. I've also never used my points. 

gingerblack

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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It is 350 dollars, not points. Maybe this year or last year you used some points for something? The points get carried through each year.

taychristina11

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

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I'm having the same issue! Except I was in a Sephora store when I unlocked VIB Status so I have my card but it only shows that I have 338 points? Confusing! 

StraightRhodes

Re: Sephora Website keeps telling me I need an inaccurate amount of points to unlock VIB?

Well it's actually 350 DOLLARS during a calendar year, not points, so if you ever got double or triple points on an order that might be affecting it.

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