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Post in Customer Support

Reward Concierge phone number not working

Hello, I am a Rouge client and recently redeemed points for an experience Reward.  I received the Reward in the mail, it consisted of a card with the directions to call the Reward Concierge to schedule my experience, and provided the phone number and the confirmation code.  I have called the number several times, it rings but then no one answers and the line is dead.  I then called the Rouge line for help, but they were not able to help me.  How can I schedule my Reward experience?  Thank you very much!

Re: Reward Concierge phone number not working

HI @mberteig

 

I'm sorry to hear this! I'll look into this for you and send you a PM soon.

XOXO,
Marieke
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