Reward Bazaar Item Arrived Damaged

[slittle2]

In my most recent order from Sephora.com, I decided to redeem 500 points to receive the Tarte Skin Heroes reward. This is not my first time redeeming rewards online, and normally I am very satisfied with the products. However, when I open the package today, I found that 2 of the items in the kit were damaged (whether this occurred prior to shipping or during the shipping process, I am unsure).

Both the maracuja C-brighter eye treatment and the drink of h2o hydrating boost moisturizer had been opened and spilled into the box (I've tried to upload a picture but I keep getting an Upload Failed error. I will try to provide one in a reply to this). While it appears that both items have a decent amount of product intact, they arrived open with no obvious signs of trauma that would normally occur in a shipping accident. So I'm concerned about the sanitation of using these products.

I would like to return and possibly exchange the items, but I'm unsure how the process works with rewards. If someone could assist me, I would greatly appreciate it!

Thanks!

Shannon

[StephanieBT]

Hi Shannon,

So sorry to hear that! I'll PM you in a moment to help.