Answer
erikalh
Returns without a receipt?
(0) Hearts

I purchased a Clinique 3-step skincare kit about 3 weeks ago. Unfortunately it has caused my usually clear skin to break out in tiny red pimples all over my face. I have thrown my receipt away, but wonder if I can get an exchange/store credit if I return it. Thanks for your help!

Advanced
You must be signed in to add attachments
Answers: 2
prettyinpa
Answered

Yes, you can get an exchange or store credit, Sephora has a really great return policy!

keelybt
Answered

Hi Erikalh! Sorry to hear the products didn't work for you. :smileysad: For products ordered on Sephora.com, you can print out a copy of your order summary from your online account and send them back to us for a refund.  If you need a return label, give us a call 1-877-SEPHORA (1-877-737-4672) & select option 2 to reach a Beauty Advisor who can help.  If you return the products to a Sephora store without the original order summary, you will receive a store credit.

Question Stats
  • 2 answers
  • 3695 views
  • 2 hearts
  • 3 in conversation
    • keelybt
    • prettyinpa
    • erikalh