Returns without a receipt?
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I purchased a Clinique 3-step skincare kit about 3 weeks ago. Unfortunately it has caused my usually clear skin to break out in tiny red pimples all over my face. I have thrown my receipt away, but wonder if I can get an exchange/store credit if I return it. Thanks for your help!

Answers: 2

Yes, you can get an exchange or store credit, Sephora has a really great return policy!


Hi Erikalh! Sorry to hear the products didn't work for you. Smiley Sad For products ordered on, you can print out a copy of your order summary from your online account and send them back to us for a refund.  If you need a return label, give us a call 1-877-SEPHORA (1-877-737-4672) & select option 2 to reach a Beauty Advisor who can help.  If you return the products to a Sephora store without the original order summary, you will receive a store credit.

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