Return without return form

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I recently purchased something online and I'd like to return it. I don't have the order summary or the return form. How do I go about returning this?

Re: Return without return form

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So you are saying if you want to return an online order and can't find the invoice that came with it, the only way to receive refund is to mail back with copy of order summary and the printed label? 

Re: Return without return form

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Hi punkinhat,

 

Yes, simply include a copy of the order summary inside of the returned package and print the return label directly on our website to ship the items back to us. Please also be aware of the timeframes we are able to accept returns. For more information, please visit the following link:

 

http://www.sephora.com/returns-exchanges

 

Always,

Danee

Re: Return without return form

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HI, 

I purchased in store a few days ago and I had lost my order summary. Now I have something that I would like to return, how can I find the order summary (return form) online? 

I went to "my orders" after logging in, but it wasn't available for "clicking", should I just print a screen shot? 

Re: Return without return form

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Hi domia,

 

You can obtain your order invoice by logging into your account at www.sephora.com. Once you are signed in, please click on “Orders” listed under “MY ACCOUNT”. Click on the order number and print. If you are unable to click the order for any reason, a screen shot might do! I also recommend contacting the store you plan on returning the item to, prior to your visit, for more information!

 

Always,

Danee

Re: Return without return form

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 I recently got a package without a return form in it. And I want to return my item at a canadian sephora store. What do I do? 

Re: Return without return form

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Hi @ChellyJelly,

 

I'm sorry about that! Was the Order Invoice not included in the package? If it was not, you can log into your account online, locate your order in your Purchase History, print the order details, and bring that with you to the store. I also recommend contacting the store directly for more information regarding returns.

 

Always,

Danee

Re: Return without return form

Hi GinMaria,

 

Were you planning on sending the item back to us by mail or returning it at your local Sephora?  If you would like to send it back to us, you can print out a Return Label here> http://www.sephora.com/customerService/customerServiceTemplate.jsp?mediaId=10800030.  You can include a copy of your order summary from Sephora.com under your account, to include in the box.

 

If you prefer to return it at your local store, the Cast Member is able to process the return as a "return without receipt" & provide store credit.  

 

xo, Mia

Re: Return without return form

hi

so if I would like to return something is the order summary my order detail because I don't see anything saying order summary.

please and thank you.  trying to try out something else that might work.

Re: Return without return form

@Monii- yes, the paper work that is included in your order is your order invoice or summary. This invoice serves as your receipt if you want to return any products in the store. Or you can find your order invoice online by logging into your account at Sephora.com. Once you are signed in, please click on “Orders” listed under “MY ACCOUNT.” Click on the order number and print.

Smiley Happy -Laura

 

Re: Return without return form

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Hi Laura,

 

I have a similar problem as GinMaria. So basically all I need to do to return a product I purchased online by mail is to print the return label and put it on the box, print the "order detail" and put it in the box, and send the package back and I will receive a refund for my purchase?

 

Andrea

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