lizzy8586

Return item with no receipt

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I recently purchased a setting spray from urban decay and I didn't like it .. I no longer have the receipt .. But the item shows up on my purchase history can I just show my beauty rewards card and have them look up the item or can I no longer return the item for a refund
bleuorchid21

Re: Return item with no receipt

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I have been able to return items before without a receipt and received a merchandise credit.

dianabt

Re: Return item with no receipt

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Hi lizzy8586,

 

You are more than welcome to return the item to your local store but do need the actual purchase receipt and cannot use your rewards card or purchase history as proof of purchase. My apologies for any inconvenience caused! Even without the receipt you can still take the item back for a refund or exchange but it will be credited as a "return without receipt." If you have any other questions, I recommend you contact your local store directly for more specifics. You can view our store locator here> http://www.sephora.com/store-locations-events?mediaId=16400021

Luv&Lipgloss, Diana
DorothyGale

Re: Return item with no receipt

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Hi Diana, I was just curious what you meant by the item returned being credited as 'return without receipt'?  Thanks

 

melissabt

Re: Return item with no receipt

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@DorothyGale. In order to receive a refund, you will have to have the original receipt. A return without receipt will need go through a third party processor for approval (done in store). If you have specific questions about your return, I suggest contacting the store directly! http://bit.ly/15SfEQz. Thank you.

<3 Melissa
DorothyGale

Re: Return item with no receipt

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Great, thanks!

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