Beauty Insider
What is going on with the Beauty insider rewards? I can’t use my points
and I’m not being recognized as a member at all, it’s like my account
has been erased or something?! I’ve been apart of the program for years.
😭😭😭
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Please return it 72497905490
72497905490 hello.I would like to return the product because it came in
the wrong size.Return costs may be deducted from your refund amount.
Please issue a prepaid label.thank you
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Nars foundation bottle won't close
Hi, I just bought a bottle of Nars light reflecting foundation. The
first time I opened it, the pump got stuck in the top and now I can't
close it. Pleaes help!
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Missing samples for the third time
I received an order yesterday which was the third one where either one
or more of the samples I ordered was missing. Not substituted, just not
there. Why offer them if customers aren't going to get them?
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Re: Missing samples for the third time
Same here 😞 came here to find out if there have experienced this and it
seems like it’s common! Frustrating because I would have ordered
elsewhere to get the credit card points if I wasn’t getting the samples
from Sephora.
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Points from a reciept
My cashier forgot to ask for my phone number and I would like to know
how I can get those points
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Can’t find where i was mentioned
So got an email notifying me that i was mentioned in a community post
but when i went to check what post i was through the link in my email i
was met with the “oops looks like you clicked into a wrong...
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Re: Can’t find where i was mentioned
Hi @Inccc, My apologies! You can try visiting your notifications page by
clicking the bell icon in the Community, or this link:
https://community.sephora.com/t5/notificationfeed/page Best regards,
Laurie
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Shade finder
Why does Mac Cosmetics Studio Fix Fluid SPF 15 foundation in shade NC13
not show up under the shade finder tool? I cannot accurately select my
shade when all the options are not shown.
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Re: Shade finder
Hi @AllyCostabile, I'm sorry that your shade is not currently listed!
I'll share this feedback with our site teams for continued improvements.
I recommend visiting a Sephora store for assistance with ...
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Sephora keeps cancelling my orders
I tried twice today to make an order. Both were cancelled with no
explanation. I made sure the items were in stock and I know it’s not an
issue with my payment. And of course, the Sephora chat is neve...
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Re: Sephora keeps cancelling my orders
My online orders are being cancelled after 1-2 minute of being placed.
There's nothing wrong with the payment method I am using. In fact, I had
credit I received from a previous return that I was usin...
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Lost points??
i had 561 points that I’ve been saving up to use in the future and I
have been active on my Sephora account last time I checked my points was
2 days ago and today I come to check my points I have 61 p...
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Re: Lost points??
Hi @aqsatirmizi, I'm happy to check on this and I'll send you a message.
Best, Laurie
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Lost points /lost customer
Used 500 points to “try out” a foundation brush. Was not informed that I
would lose my points if I returned the brush. Tried to exchange the
brush for something of equal value and was still told no. T...
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Re: Lost points /lost customer
Hi @RegalOne If you applied $10 BI Cash toward the purchase, neither the
500 Beauty Insider Points deducted from your Beauty Insider account or
the $10 discount will be refunded. Exchanges of the same...
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Re: Lost points /lost customer
You expect your customers to read fine print like this? Where is common
sense, professionalism and basic decency as a business? If Ulta, and all
your competitors, can provide refund on points, i am su...
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Missing points from Kohls purchase
I made a purchase last week, I linked my Sephora account to kohls, and
my points haven’t been added and it’s been almost a week. How do I get
my points plus my purchase was a challenge purchase.
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Returns after 90
Hello I wanted to know if I am able to return a foundation after night
days to get store credit? I’m looking to exchange this item for a
different brand and shade
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Re: Returns after 90
Hi @Kuzzz, My apologies! Items can be exchanged or returned for store
credit within 60 days of purchase. After that time frame, items are no
longer eligible for return or exchange. To view the return ...
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Changing Birthday
Hi, Just wondering if I'm able to get my birthday fixed to April 1. I
haven't been successful in doing so myself. Thank you!
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